Bill YEARLY
Bill MONTHLY
Great for people with 1 property/unit.
Free plan features:
Manage unlimited pros/jobs
Amazing operations software
Book cleaning/maintenance anywhere
Great for long-term rental managers.
Everything in Free, plus:
More users and properties
Save using our ops team
Basic integrations & automations
Great for short-term rental (STR) managers.
Everything in Basic, plus:
All software features
Powerful automations
Limited use of our human concierge
For the most advanced property managers.
Everything in Team, plus:
Unlimited automations
Unlimited human concierge
24/7/365 emergency job requests
Propeties/Units
1
Unlimited
Unlimited
∞
Unlimited
Pros
∞
Unlimited
∞
Unlimited
∞
Unlimited
∞
Unlimited
Users
1
2
20
∞
Unlimited
Automated Actions per Unit per Year
5
20
∞
Unlimited
∞
Unlimited
Concierge Actions per Unit per Year
0
5
60
120+
Instantly Book Cleaning & Maintenance Pros
✓
✓
✓
✓
Send Job Requests to Your List of Pros
✓
✓
✓
✓
Digital Checklists
✓
✓
✓
✓
Automated Backups for Your Pros
✓
✓
✓
✓
Remote Inspections
✓
✓
✓
✓
Integrate with Booking Channels & PMS Tools
✓
✓
✓
✓
No App Required! Easily Share Job Links with Pros
✓
✓
✓
✓
Mobile Apps for You and Pros
✓
✓
✓
✓
Pay & Manage Service Pros
✓
✓
✓
✓
Shared Inbox / Messaging
-
✓
✓
✓
Asset Tracking & Preventative Maintenance
-
✓
✓
✓
Inventory Management
-
✓
✓
✓
Automate Unit Access
-
-
✓
✓
Video Intros
-
-
✓
✓
Remote Inspection Video
-
-
✓
✓
Advanced Billing Rules
-
-
✓
✓
Full API Access
-
-
✓
✓
Compliance Tracking (COIs...)
-
-
-
✓
Advanced User Permissions
-
-
-
✓
SSO
-
-
-
✓
Property Management Systems (PMS)
✓
✓
✓
✓
Booking Channels (Airbnb...)
✓
✓
✓
✓
Smartlock Devices per unit
-
-
-
∞
Unlimited
Integrate with Smart Thermostats & Noise Alerts
-
-
-
✓
Accounting (Quickbooks, Sage, PMS) Integration
-
-
-
✓
Flexible Automations to Automate Tasks
5 / unit / yr
20 / unit / yr
∞
Unlimited
∞
Unlimited
AI-Predicted Job Acceptance Probability
-
-
✓
✓
AI-Predicted Cancellation Probability
-
-
-
✓
AI-Predicted Preventative Maintenance
-
-
-
✓
AI-Scans of your Property
-
-
-
✓
Smart Standbys with Your Pros
-
-
-
✓
Send Payments to Pros (Credit Card)
3.9%
3.5%
3.0%
2.9%
Send Payments to Pros (ACH Debit) (BETA)
1.5%
1.4%
1.3%
1.2%
Send Payments to Pros (ACH/Wire In)
1.0%
0.9%
0.8%
∞
0.7%
Concierge Team for Software Support
✓
✓
✓
✓
Concierge Tasks for Automation per Unit per Year
-
5 / unit / yr
60 / unit / yr
∞
Unlimited
Dedicated Account Manager
-
-
✓
✓
Quarterly Data-Science Review
-
-
-
✓
90% Automation
-
-
-
✓
What pros can you instantly book?
You can instantly book any pro who you add to your account or who uses TIDY to manage their business. All pros you book are either ones you added or independent businesses using the TIDY software (note: we never work with "gig economy" workers).
What is pricing like for jobs you book?
You can add jobs with your pros at any price you like. However pros must agree to the price. If sending a request, we will try to give you AI suggestions on the probability of acceptance, but those are just based on averages. If you ever have pricing questions, talk to our concierge for help with set up.
What is an automated action?
An automated actions is an automatically triggered event you have set up in your account in the "Automations" section. For example, automatically sending a job request when a customer has booked a reservation at a property is 1 automated action. Automated actions can be used across properties. So if your plan allows 10 automated actions per unit per year, and you have 10 units, then you get 100 automated actions per year. You can use those across 1 property or all properties. So instead of upgrading a plan, it may make sense to add another property.
What is a concierge actions?
A "Concierge Action" is something done by our human team, done manually or as a part of an automation. It must be remote and take less than 5 minutes. Examples include:
What happens if my concierge action takes over 5 minutes?
If it is due to our actions, we will not bill for additional concierge actions. If it takes over 5 minutes due to a party outside of our control, we will bill for the length of time it took divided by 5 minutes. For example, if you request we call to schedule a pro on your behalf, and they keep the Concierge on hold for 50 minutes, then you would be billed for 10 concierge actions.
Are actions per unit or flexible to be used across all units?
Your actions are flexible, meaning if you have 10 units and your plan gets you 60 actions per year, then you would be able to use 600 actions across all properties/units. In this example, if one unit uses 500 actions, and the remaining units use 100, then you are still at your 600 limit, no problem.
What happens if you go over the number of actions?
Your first 90 days, we give you unlimited actions so you can figure out what is best for you. Sometimes it takes a bit to "tune" them. After that, if you go over, we will let them go through and notify you. If you consistently go over after warnings, we will upgrade your plan. If you go beyond our Advanced plan limits for Concierge Actions, these are billed at $0.95 each, which is typically MUCH cheaper than handling these in house. Our goal is for no surprise bills and massive cost savings!
What is available in the US vs other countries?
All features are generally available to all countries except for payments or using our ops team to find pros.
How do payment processing fees work?
Payment processing fees apply when you pay an invoice from a pro by ACH or Credit Card. You do not need to use our payment system, and can pay pros any way you like. You are only assessed a fee for payments when they use our ACH/Credit Card system.
We can save 1 hour per turnover in coordination. Est. value: $1,300/property/yr.
We can save 20 hours per year in maintenance planning. Est value: $800/property/yr.
Preventing 1 no-show a year would save a booking. Est value: $500/property/yr.
Saving 1 negative review per year that hurts your business. Est value: $300/property/yr.
Compliance tracking typically takes 3 hrs per vendor. Est value: $120/property/yr.
Included home manager software like Upkept. Est value: $60/property/yr.
Our suggestions are expected to save 1 repair a year. Est value: $240/property/yr.