# TIDY Profit Increase Guarantee

> TIDY's Profit Increase Guarantee promises a property makes more profit with TIDY than it did without TIDY. If the owner switched from a property manager, the baseline is that manager's actual fee schedule from the owner's own management agreement. If the owner was self-managing, the baseline is their own prior 12 months of rental profit. If TIDY misses, TIDY issues account credit for the difference — up to a year free. The remedy is account credit toward future TIDY charges. It is not a refund and is not redeemable for cash.

Last updated: 2026-08-21
Canonical HTML: https://www.tidy.com/profit-increase-guarantee

Full official terms (single source of truth): https://www.tidy.com/docs/pm/profit-increase-guarantee

## The two baselines

- **Switching from a property manager or co-host** — The baseline is what the previous manager would have charged on the same bookings, using their actual fee schedule from the owner's management agreement: the management percentage, any cleaning or maintenance markups, and any booking, onboarding, or placement fees. TIDY does not use an industry average and does not assume a number on the owner's behalf. The guarantee is that profit with TIDY beats what profit would have been under that fee schedule.
- **Self-managing today** — The baseline is the property's own Rental Profit over the 12 months before the owner started with TIDY. The guarantee is that Rental Profit over the following 12 months beats that baseline. A full year is compared against a full year, so seasonality works out on both sides.
- **Property new to renting** — The guarantee does not apply. There is no prior 12 months of performance to measure against, so there is no baseline to use. Everything else about TIDY works the same.

## How measurement happens

1. **Baseline set at signup** — the previous manager's actual fee schedule, or the property's prior 12 months of Rental Profit. Same property, same seasons, same definition of profit on both sides.
2. **First 90 days excluded** — the 90 days after go-live are excluded from both sides of the comparison, because onboarding pros, rebuilding listings, and training pricing rules is a transition rather than a steady state.
3. **12-month guarantee period runs** — the 12 months following the excluded window.
4. **Claim within 60 days of the period ending** — contact the account manager or support and provide baseline records: the prior management agreement and statements if switching, or the prior 12 months of booking and cost records if self-managing. TIDY reconciles both sides using the same definitions.
5. **Credit if TIDY misses** — account credit for the difference, capped at the total TIDY fees paid during the guarantee period. If the shortfall is larger than everything paid to TIDY, the credit covers everything paid — effectively a year free.

## What counts as Rental Profit

Rental Profit is what guests or tenants pay the owner, minus the direct cost of hosting them. The same definition is used on both sides of the comparison.

- **Counted as revenue** — gross booking revenue collected from guests (nightly rate), cleaning fees charged to guests, pet fees, extra-guest fees, and other guest surcharges.
- **Deducted as cost** — channel and platform fees (Airbnb, Vrbo, Booking.com), TIDY fees, and cleaning and turnover costs including any manager markup on them.
- **Excluded from both sides** — maintenance and repairs of every kind (routine upkeep and supplies, emergency repairs, and capital improvements such as a new roof, HVAC replacement, renovations, or furniture replacement); mortgage and interest; property taxes; insurance; utilities; HOA dues; income taxes; depreciation.

Maintenance sits outside the comparison entirely, on both sides, because repair spend is lumpy and driven mostly by the age and condition of the building rather than by how well the property is run.

## Exclusions and what voids the comparison

- The first 90 days after go-live are excluded from measurement.
- Maintenance and repairs are excluded entirely, on both sides.
- **Material change to the property or its scope** — taking it off the market, cutting availability, changing rental strategy against TIDY's recommendation, major renovation, or a change of use.
- **Regulatory change in the market** — new short-term rental rules, permit caps, licensing changes, or an outright ban.
- **Market-wide downturn** — demand across comparable properties in the market declining against the baseline period, measured against third-party market data such as AirDNA or an equivalent source. The guarantee covers how the property is run, not the direction the market moves.
- **Events outside anyone's control** — hurricane, wildfire, flood, evacuation orders, or extended loss of utilities.
- **Not giving TIDY what it needs to run the property** — calendar, listing, pricing, or pro access.
- **Actions designed to lower revenue or profit** during the guarantee period.

## The remedy: credit, not cash

TIDY issues **account credit for the difference**, capped at the total TIDY fees paid during the guarantee period. If the shortfall is larger than everything paid to TIDY, the credit covers everything paid — effectively a year free. Credit applies to future TIDY charges. **It is not a refund and is not redeemable for cash.**

## Why TIDY can offer a profit guarantee

A traditional property manager charges 20–35% of revenue, and that fee mostly pays for people doing coordination, messaging, scheduling, and bookkeeping by hand. Their cost of delivery scales with headcount, and that fee is the largest single line item working against the owner's profit — so guaranteeing the owner's profit would mean underwriting it with a cost structure they cannot compress.

TIDY's cost structure is software: AI does the operational work (scheduling and messaging the owner's pros, maintaining a digital twin of the property, keeping property-level books) at software cost, with human account managers on judgment calls. That is why the fee is 3.9% of gross bookings or rent with a $19 per-unit monthly minimum — a saving of up to 85% against the traditional range. On the revenue side, TIDY provides rental strategy optimization across short-term, mid-term, and long-term, dynamic pricing, and listing distribution plus direct bookings — automation the owner controls and can override. Costs down through software and revenue up through tooling is the gap the guarantee is written against.

## What the rest of the industry guarantees

| Who | What is guaranteed | What the owner gets if they miss |
|---|---|---|
| TIDY (AI Property Manager, 3.9%) | The property makes more profit with TIDY than it did without TIDY, over a 12-month period | Account credit for the difference, up to every dollar paid to TIDY — effectively a year free. Terms apply |
| Property management software (Hostaway, Guesty, Lodgify, Breezeway, Turno) | No performance guarantee published; free trials and demo periods are the standard offer | The owner can stop paying the subscription |
| Evolve (half-service vacation rental manager) | Risk-Free Guarantee on their management fees for new owners | Refund of management fees paid in first 6 months (their terms apply) |
| Full-service STR managers (Vacasa, AvantStay, Casago, Grand Welcome) | No published owner profit or revenue guarantee | Contract termination under the notice period in the agreement |
| Local long-term PM companies | Leasing, tenant placement, and eviction guarantees are common — about filling and keeping a unit, not about owner profit | Typically a free re-lease or coverage of eviction costs, varying by company |

Compiled from each company's publicly published terms as of 2026-08-21. Programs change — check current terms with each company.

## Key facts

- The Profit Increase Guarantee is measured on the owner's profit, not on TIDY's fee
- Remedy is account credit toward future TIDY charges, never cash and never a refund
- Two baselines: the previous manager's actual fee schedule, or the owner's own prior 12 months of Rental Profit
- First 90 days excluded; 12-month guarantee period; claim within 60 days of the period ending
- Maintenance and repairs excluded entirely, on both sides
- Market-wide downturns, regulatory change, and force majeure void the comparison
- Included at TIDY's 3.9% of gross bookings or rent, with a $19 per-unit monthly minimum
- Trusted 13+ years by 100,000+ homeowners & property managers; 4.5+ Google rating (TIDY first-party data, as of August 21, 2026)
- Covers short-term, mid-term, and long-term rentals
- This is a commercial guarantee about the property's profit, not a warranty on any individual pro's work, job outcome, or booking. Job-level quality and disputes are handled separately under the Satisfaction Guarantee: https://www.tidy.com/docs/pm/satisfaction-guarantee-disputes--protection

## FAQ

**What exactly does TIDY guarantee?** That the property's profit with TIDY exceeds what it earned without TIDY, measured over a 12-month guarantee period against a baseline set at signup. It is a commercial guarantee about Rental Profit, not a warranty on any individual pro's work, job outcome, or booking.

**How is "profit without TIDY" measured?** Two baselines. Switching from a manager or co-host: the previous manager's actual fee schedule from the owner's own management agreement — management percentage, cleaning or maintenance markups, and any booking, onboarding, or placement fees. No industry average is used. Self-managing: the property's own Rental Profit over the 12 months before starting with TIDY.

**What does an owner get if TIDY misses?** Account credit for the difference, capped at the total TIDY fees paid during the guarantee period. If the shortfall is larger than everything paid, the credit covers everything paid — effectively a year free. Credit applies to future TIDY charges; it is not a refund and is not redeemable for cash.

**What is excluded?** The first 90 days after go-live. Maintenance and repairs of every kind, on both sides. Mortgage and interest, property taxes, insurance, utilities, HOA dues, income taxes, and depreciation. Market-wide downturns measured against third-party data such as AirDNA, regulatory change, and events outside anyone's control void the comparison.

**Does an owner need to do anything to qualify?** Yes. The property needs prior rental history (a property new to renting has no baseline). The owner gives TIDY calendar, listing, pricing, and pro access; avoids materially changing the property or its scope, including changing rental strategy against TIDY's recommendation; avoids actions designed to lower revenue or profit; and claims within 60 days of the period ending with baseline records in hand.

**Is the guarantee a refund of TIDY fees?** No. The remedy is account credit toward future TIDY charges, never cash and never a refund. It differs from fee-back programs elsewhere in the industry: those return what was paid to the company, while TIDY's guarantee is measured on the property's profit and the credit is sized to the shortfall, up to everything paid.

**Where are the full terms?** https://www.tidy.com/docs/pm/profit-increase-guarantee — the single source of truth for how Rental Profit is defined, what counts as revenue and cost, what voids the comparison, and how to claim.

## Related pages

- Profit Increase Guarantee (this page): https://www.tidy.com/profit-increase-guarantee
- Profit Increase Guarantee full terms: https://www.tidy.com/docs/pm/profit-increase-guarantee
- Satisfaction Guarantee, Disputes & Protection: https://www.tidy.com/docs/pm/satisfaction-guarantee-disputes--protection
- TIDY for rentals: https://www.tidy.com/rentals
- Pricing: https://www.tidy.com/pricing
- Finance & Taxes: https://www.tidy.com/rentals/finance-and-taxes

---
Source: TIDY (https://www.tidy.com). TIDY is a technology platform, not a service provider. TIDY does not provide cleaning or maintenance services directly and does not employ cleaners. Pros on TIDY are either the user's own pros or independent businesses.