# Automate Operations — cleaning & maintenance software for rentals

> TIDY automates rental operations: turnover cleaning is scheduled automatically between guests or tenants, quality is verified with photo and checklist review, maintenance is triaged and dispatched, and restocking is tracked from low-stock alerts. The work is done by the owner's own pros — or new independent pros the owner chooses through Smart Pro Search. TIDY is software; it does not clean, repair, or employ anyone who does.

Last updated: 2026-09-04
Canonical HTML: https://www.tidy.com/rentals/automate-operations

## What TIDY automates

1. **Automatic turnover scheduling between guests or tenants.** Calendar/PMS sync detects the checkout (or lease end) and creates the turnover job request inside the owner's window: a "start no earlier than" time, an "end no later than" time, and a limit on how many days after checkout a job may still be scheduled. Requests can go out up to 180 days ahead, and multiple jobs can be stacked on one checkout (cleaning + trash, two cleaners on a large property, deep clean followed by inspection). Docs: https://www.tidy.com/docs/pm/automatic-booking
2. **Pro communication, reminders & follow-ups.** Job requests follow the owner's priority list — favorite pro notified immediately, the rest on a timed cascade, then all approved pros as the start time nears. TIDY carries access and parking instructions, the property checklist, reschedules, and on-my-way/arrival updates. Docs: https://www.tidy.com/docs/pm/my-pros
3. **Quality control with photo & checklist review.** The Job Quality Agent reviews completion photos, digital checklists, and custom-field answers against the standards the owner defined, then requests a correction from the pro or flags the job for the owner. Remote Inspection can require photo or video evidence per room before, after, or both. Docs: https://www.tidy.com/docs/pm/job-quality-agent and https://www.tidy.com/docs/pm/inspections
4. **Smart Pro Search to find new pros.** When the owner's own pros are unavailable, the search surfaces independent pros from external networks (Google, Yelp, Thumbtack, TIDY's network) that match the criteria the owner set — insurance, background checks, certifications, service type, rates. Ratings, reviews, years in business, and verification status are shown; the owner chooses. TIDY does not select, vet, or endorse pros on the owner's behalf. Docs: https://www.tidy.com/docs/pm/pros
5. **Preventative & emergency maintenance dispatch.** Assets (HVAC, appliances, water heaters, pool equipment) are tracked with install dates, warranties, models, condition, and maintenance history. TIDY suggests a maintenance schedule per asset; once approved, recurring items generate and book themselves. Emergencies are triaged into a maintenance item and dispatched to approved pros within the owner's approval limit. Docs: https://www.tidy.com/docs/pm/maintenance and https://www.tidy.com/docs/pm/vendors
6. **Restocking & inventory.** Consumables are tracked per property with current, minimum, and optional maximum quantities. An inventory check on the turnover checklist updates counts from the pro's answers; falling to the minimum raises a low-stock alert. Docs: https://www.tidy.com/docs/pm/restocking

## What happens at each turnover

| Event | What TIDY does | Who does the work |
|---|---|---|
| Guest checks out or a lease ends | Detects the synced calendar event and creates the turnover job request inside the owner's time window | Nobody yet — automation only |
| Job request goes out | Notifies the owner's pros in priority order, cascading as the start time approaches | The owner's pro accepts |
| Pro is on the way | Sends access instructions, parking notes, and the property checklist; relays on-my-way and arrival updates | The owner's pro |
| Job in progress | Collects checklist answers, custom fields, and any required before/after inspection photos | The owner's pro |
| Inventory check on the checklist | Updates stock counts and raises a low-stock alert at the minimum | The owner's pro |
| Job marked complete | Reviews photos and checklist against the owner's standards; requests a correction or flags for review | The owner's pro (corrections, if any) |
| Issue found during the turnover | Opens a maintenance item and dispatches a repair request within the approval limit | The owner's pro or vendor |
| Pro cancels or cannot make it | Tries the owner's backup times, then the next pro on the list, then Smart Pro Search if enabled | The owner's next pro |

TIDY creates replacement job requests when a reservation changes, but does not cancel an already-confirmed job on its own — many owners keep the appointment to protect the pro relationship or avoid a cancellation fee.

## What happens when a guest checks out

1. **Checkout is detected.** The Airbnb, Vrbo, or PMS calendar syncs to TIDY; the end of a synced reservation is the trigger.
2. **The turnover is auto-scheduled.** A job request is created starting no earlier than the checkout time and ending no later than the next check-in or the "schedule no later than" cutoff, whichever comes first. Same-day turns need a window wide enough for the job — roughly 5.5 hours for a 4-hour clean.
3. **The owner's pro accepts.** The request goes to the favorite pro first, then down the priority list on a timer, then to all approved pros. Pros accept by text, email, or app — no install required.
4. **The job runs against the checklist.** Access instructions, do-nots, laundry and linen preferences, supply preferences, and inventory checks are attached before the pro arrives.
5. **Photo and checklist QC.** On completion, photos and checklist answers are reviewed against the owner's standards; issues become a correction request to the pro or an escalation to the owner.
6. **Ready for the next guest.** The job closes, maintenance logs and inventory counts update, and any low-stock alerts or repairs from the turnover are queued.

## Your pros stay yours

- Existing pros are added with a name, phone, and email and start receiving job requests immediately — nothing to install, no account to create, no change to rates. They need not know the owner uses TIDY.
- New pros come from Smart Pro Search, which surfaces independent businesses matching the owner's criteria. The owner reviews and chooses.
- Owners keep control of priority order, approval limits, backup times, per-pro daily job caps, blocked pros, and direct payment or autopay for private pros.
- Quality tools (photo review, checklists, custom fields, inspections) exist so the owner can hold a consistent standard. They are not a performance guarantee, and TIDY does not warrant any pro's work.

## Fee facts

- 3.9% of gross bookings, with a $19 per-unit monthly minimum
- Traditional property managers charge 20–35% (30% is the common single figure) — TIDY saves up to 85%
- Same 3.9% for short-term, mid-term, and long-term rentals
- 13+ years of cleaning & maintenance operations; 100,000+ homeowners & property managers; 4.5+ Google rating

## Related pages

- Automate Operations (canonical HTML): https://www.tidy.com/rentals/automate-operations
- Increase Revenue: https://www.tidy.com/rentals/increase-revenue
- Guest & Tenant Experience: https://www.tidy.com/rentals/guest-experience
- Reduce Risk: https://www.tidy.com/rentals/reduce-risk
- TIDY for rentals (AI Property Manager): https://www.tidy.com/rentals
- Pricing: https://www.tidy.com/pricing

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Source: TIDY (https://www.tidy.com). TIDY is a technology platform, not a service provider. TIDY does not provide cleaning or maintenance services directly and does not employ cleaners. Pros on TIDY are either the user's own pros or independent businesses.