TIDY Concierge

Concierge

TIDY Concierge

The Concierge combines our AI agent with 24/7 humans to help.

Concierge Support

While we try to offer comprehensive documentation (check it out using the menu on this page), we know sometimes you need more personalized help. That's what TIDY Concierge Support is for—real help from real people when you need it.

What is Concierge Support?

TIDY Concierge is your direct line to expert assistance. Unlike typical customer support that makes you hunt for contact information, we make it easy to reach us—there's a dedicated support tab right in your TIDY for Pros app.

Our Concierge team combines knowledgeable support staff with smart technology to give you fast, accurate answers with minimal hassle. We focus on both reactive support (helping you solve problems) and proactive assistance (reaching out when we notice you might need help).

How to Contact Support

In-App Support (Recommended)

The fastest way to get help is through the TIDY for Pros app:

  1. Open the TIDY for Pros app
  2. Look for the "Support" or "Help" tab
  3. Describe your issue or question
  4. Submit your request

Using in-app support allows our team to see your account details and provide more accurate, personalized assistance.

Web Contact

You can also reach support through our website:

Contact TIDY Concierge

Email Support

For non-urgent inquiries, you can email our support team. Response times for email are typically longer than in-app support.

For the fastest response, use the in-app support feature. Our team can see your account context and provide more specific help.

Support Hours

TIDY Concierge Support is available during business hours:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday - Sunday: Limited support for urgent issues

Response times vary based on request volume, but we aim to respond to most inquiries within 24 hours during business days, and often much faster.

What Can Concierge Support Help With?

Our support team can assist with a wide range of topics:

Account Issues

  • Account setup and verification
  • Password reset and login problems
  • Account settings and preferences
  • Profile updates

Payment & Financial Questions

  • Payment processing setup
  • Missing or delayed payouts
  • Credit card issues
  • Dispute resolution
  • Tax documentation
  • Fee questions

Job-Related Support

  • Job request questions
  • Booking problems
  • Client communication issues
  • Cancellation policies
  • Job completion and documentation

Technical Issues

  • App crashes or errors
  • Feature not working as expected
  • Website or online booking problems
  • Notification issues
  • Integration problems

Score & Review Concerns

  • Understanding your scores
  • Disputing unfair reviews
  • Improving your ratings

Business Growth

  • Getting more clients
  • Optimizing your profile
  • Certification guidance
  • Best practices for your business

Before Contacting Support

To help us assist you faster, have this information ready:

  • Your account email or phone number
  • Screenshots of the issue (if applicable)
  • Specific job IDs or client names (if relevant)
  • Steps you've already tried to resolve the issue
  • Device type and app version (for technical issues)

Proactive Support

Unlike typical support systems that only respond to requests, TIDY Concierge may reach out to you proactively if we notice:

  • Your account needs attention (verification, missing information)
  • Unusual activity or potential issues
  • Opportunities to improve your business (certifications, new features)
  • Important updates or changes that affect you
If you receive an email or message from TIDY Concierge, it's because we're trying to help you succeed. We'll never ask for your password or sensitive payment information.

Response Time Expectations

Our team prioritizes requests based on urgency:

  • Urgent (payment issues, job conflicts): Within 4 hours during business hours
  • High Priority (account access, technical issues): Within 24 hours
  • General Questions: Within 1-2 business days
  • Feature Requests & Feedback: Acknowledged within 3 business days

Self-Service Resources

For common questions, these resources can provide instant answers:

Feedback & Feature Requests

We love hearing from pros about how we can improve TIDY. If you have suggestions for new features or improvements, please share them through the support channel. While we can't implement every suggestion, we carefully review all feedback.

Escalations

If your issue isn't resolved to your satisfaction, you can request an escalation. Our senior support team will review your case and work with you to find a resolution.

Be courteous and professional when contacting support. Our team is here to help you succeed, and respectful communication leads to better outcomes for everyone.

Emergency Contact

For true emergencies related to safety or immediate job issues that can't wait for normal support hours, use the emergency contact option in the app (if available). This should only be used for genuine emergencies.

Ready to Get Help?

Open the TIDY for Pros app and navigate to the Support tab, or contact us through our website. Our Concierge team is standing by to help you succeed with TIDY for Pros.