Frequently Asked Questions (FAQs)

Find quick answers to common questions about using TIDY for Pros. If you don't find what you're looking for, contact TIDY Concierge Support for personalized help.

Where do I download the app?

You can access TIDY for Pros in three ways:

• On the web at https://pro.tidy.com
• On the Apple App Store: TIDY for Pros on iOS
• On the Google Play Store: TIDY for Pros on Android

Is TIDY really free for pros?

Yes! Most TIDY features are completely free, including your website, client management tools, scheduling, mileage tracking, and more. TIDY only charges optional fees for payment processing (credit card transactions) or if you want access to job requests from property managers on the TIDY platform.

How do I reset my password?

On the login screen, click "Forgot Password" and enter your email address. You'll receive instructions to reset your password. If you don't receive the email, check your spam folder or contact support.

Can I have multiple accounts?

Each pro should have only one TIDY account. If you run multiple businesses or offer different service types, you can add all services to a single account. For team members or employees, use the Teams feature instead.

How do I pause or cancel my account?

You can pause your account anytime in the "Schedule" section of your app. Pausing stops new job requests but preserves your profile and client history. To fully cancel your account, contact support to ensure all jobs are completed and payments are settled.

How do I change my service area?

Go to your account settings and update your service area by setting your maximum drive time or specifying zip codes you serve. Learn more about service areas.

Can I change my rates after setting them?

Yes, you can update your rates anytime in your account settings. Changes will apply to new bookings. Existing scheduled jobs will use the rate that was agreed upon when booked. See setting your rates for guidance.

How do I update my notification preferences?

In the app settings, navigate to Notifications to control which alerts you receive and when. You can customize push notifications, emails, and SMS alerts. See notification settings for details.

Why am I not getting any client requests?

Several factors affect job requests: your service area, availability, rates, scores, and certifications. Make sure your profile is complete, your schedule is open, and your rates are competitive. Learn how to get more clients.

Do I have to accept job requests?

No, you're never required to accept a job request. You run your own business and decide which jobs to take. However, declining too many requests may affect your visibility for future opportunities.

Can I use TIDY just for my existing clients?

Absolutely! Many pros use TIDY solely to manage their existing client base with tools like online booking, scheduling, invoicing, and client communication—without ever opting into new job requests from the platform.

How do I cancel a job?

Open the job in your app and select the cancel option. Be aware of cancellation policies—last-minute cancellations may affect your reliability score or incur fees.

What if a client cancels on me?

If a client cancels within the protected window (typically 24-48 hours before the job), you may be eligible for a cancellation fee. TIDY's booking protection helps compensate for last-minute cancellations.

Can I reschedule a job?

Yes, you can request to reschedule through the app. Send a message to the client or contact them directly to agree on a new time, then update the job details in TIDY.

What if I have an issue during a job?

Log any issues in the app after completing the job. This creates a record and helps protect you. For serious problems, contact TIDY Concierge for assistance. See job issues for guidance on common scenarios.

Why is my payment slower for a job?

TIDY reduces fraud by processing payments faster for jobs you confirm in the system. If you don't check in and complete jobs through the app, payments are sent slower. Most pros use the app to confirm jobs and receive payouts up to one week faster.

Why does it ask for bank or identity verification?

Due to banking regulations, TIDY's payment partners require "Know Your Customer" (KYC) verification, which includes validating your identity. This is a standard requirement for processing payments. You'll be prompted when additional information is needed.

How do I get paid faster?

Enable instant bank payouts for eligible transactions. Maintaining good scores, completing KYC verification, and confirming jobs through the app also speeds up payment processing.

What payment methods can I accept?

You can accept cash, check, Zelle, Venmo, CashApp, and credit cards (requires payment processor setup). Credit card transactions are automatically tracked. See payment methods for details.

What is a dispute?

A dispute occurs when a client challenges a charge with their credit card company. TIDY works with you to resolve disputes by submitting evidence to the credit card issuer. Keep detailed records and photos to support your case. See disputes for the process.

Do I need to report income from TIDY for taxes?

Yes, all income should be reported to the IRS. TIDY provides 1099-K forms when you exceed $20,000 in credit card transactions and 200+ transactions in a year. Keep your own records of all payments. See taxes and 1099 for more information.

How are my scores calculated?

TIDY uses three main scores: Quality (client ratings), Reliability (on-time completion and cancellations), and Bookability (overall attractiveness to clients). Each score is calculated differently. See scores and reviews for the complete breakdown.

What if I get an unfair review?

You can dispute reviews you believe are unfair through the app. TIDY reviews dispute claims and may remove reviews that violate policies. You can also respond professionally to reviews to provide your perspective.

Can I hide bad reviews?

You cannot hide reviews on TIDY, but you can control which reviews appear on your public website. Focus on earning positive reviews to outweigh any negative feedback.

Can I add team members or employees?

Yes! The Teams feature allows you to add employees or contractors to help with jobs. They'll have limited access to the app and can be assigned to specific jobs.

Does TIDY track mileage for taxes?

Yes, TIDY automatically tracks mileage for your jobs with approximately 90% accuracy. You can review and adjust tracked miles in your account. See mileage tracking.

Can clients book me online?

Yes! Your TIDY website includes online booking, allowing clients to view your availability and schedule appointments directly. Learn about online booking.

The app isn't working properly. What should I do?

First, try closing and reopening the app, or logging out and back in. Make sure you have the latest version installed. If problems persist, contact support with details about the issue.

I'm not receiving notifications. How do I fix this?

Check your device settings to ensure notifications are enabled for TIDY for Pros. Also verify your notification preferences in the app settings. See notification settings.

Still have questions?

If you didn't find the answer you were looking for, please contact TIDY Concierge Support. Our team is here to help you succeed with TIDY for Pros.