TIDY’s mission is to dramatically improve the quality and economics of home services through technology.
Home services are an extremely challenging business. There are many clients in need of services and great entrepreneurs out there providing them. However, if you have ever had a bad experience then you know there is a lot broken. Every service is at a unique location, making scheduling hard and handling cancellations even harder. Every service provider has different talents, and every client has different goals. Communication is challenging from all sides, and costs traditionally increased when adding managers or administrators.
What was missing was well crafted, thoughtful technology to help. TIDY proudly serves two types of customers: clients looking for help (clients) and service providers (pros).
Each of these problems is actually really hard, and best done with software, and this is all before the pro has even shown up to do the service. There are not many software options for clients in specific industries to actually make their experiences much better. Most other software tools focus on tools that apply to a broad set of markets, but our experience here says specific tools and features are required to make the experience better.
We have found that the best pros tend to be individuals or groups of under 20 people where the owner is very involved and there isn’t much middle management. It’s not surprising that these groups handle over 90% of most home services. We focus on this group, but what is interesting is that almost nobody else writes software for them! Most software companies try to appeal to large customers with many “users” who can pay large fees.
TIDY is different. We spend a lot of time with clients and pros in an industry until we understand that industry well. We want to understand what works well, but also what is irritating, redundant, and useless. Then, we use our in-house engineering team to build a well crafted experience to improve that industry. We collect feedback and iterate on that until we keep making things better for clients and service providers. That is why we don’t support every industry out there, it takes time to build a great experience. Our current focus is on industries related to cleanings: specifically at homes, small offices, and rental properties for now, with more coming as we can learn and ensure we have a crafted solution.