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The majority of managing cleaning and maintenance vendors is communication. FINALLY, you can automate that.

We're thrilled to announce Automated Pro Messaging at the VRMA International Conference—the industry's only automated messaging solution built specifically for coordinating with your pros (cleaning and maintenance vendors and employees). Unlike guest messaging automation offered by many platforms, this is the first and only solution purpose-built for pro coordination. Built on 10 years of deep software expertise in property management, this groundbreaking feature transforms how you manage pro communications.

What makes it work? A human-in-the-loop approach ensures your preferences are followed and prevents endless AI loops with vendors. You maintain complete control while automation handles the routine coordination work, saving hours every week.

Why Automated Pro Messaging (Not Guest Messaging)

Many platforms offer automated guest messaging—but what about coordinating with your pros? Property managers spend countless hours each week handling repetitive pro messages: "I'm running late," "What's the gate code?" "Can we reschedule?" "Where should I park?"

We've heard from customers managing hundreds of properties who spend hours every week—sometimes a full-time job's worth—just coordinating with their pros. Automated Pro Messaging solves this by handling these communications for you, intelligently and professionally.

What Automated Pro Messaging Does

Automated Pro Messaging handles 35+ common pro communication scenarios across five key categories:

• Scheduling & Coordination: Reschedule requests, cancellations, running late notifications, and job status updates
• Property Access & Logistics: Gate codes, lockbox locations, parking instructions, and tenant coordination
• Operations & Maintenance: Equipment requests, damage reports, supply needs, and weather delays
• Financial: Payment questions, invoice inquiries, and quote requests
• Safety & Escalation: Automatic escalation for emergencies, safety concerns, and legal matters

Complete Control, Full Transparency

This isn't a "black box" automation. You maintain complete control over every aspect of how Automated Pro Messaging operates:

Gradually enable automation features as you build confidence

• Choose what messages to automate: Select from 35+ message categories—start with just a few or automate everything
• Define authorized actions: Control exactly what Automated Pro Messaging can do on your behalf, from rescheduling jobs to providing access codes (25+ action types available)
• Set your schedule: Configure active hours, wait times, and business-hours-only modes
• Customize communication style: Set formality level, friendliness, assertiveness, and brand voice
• Create custom rules: Add unlimited scenario-specific guidance for your unique situations

Define custom rules to control exactly how Automated Pro Messaging responds

Every interaction is logged with complete transparency—timestamps, confidence scores, rules applied, and full audit trails. You can review, provide feedback, or intervene at any time.

Human-in-the-Loop: The Key to Success

What makes Automated Pro Messaging truly powerful is the human-in-the-loop approach. This isn't pure AI automation that can spiral into endless loops with vendors. Instead, the system ensures your preferences are followed and intelligently escalates situations that need your attention.

Automatic escalations for urgent issues with suggested responses

Built on 10 years of experience solving the unique challenges of pro coordination, the system delivers:

• Consistent responses that follow your rules and preferences
• Intelligent escalation when situations need your judgment
• Continuous improvement from your feedback
• Context awareness using property-specific and vendor-specific notes

Provide feedback on any response to continuously improve the system

Start with suggested responses that require your approval, then gradually enable full automation as you build confidence. The platform includes a testing simulator so you can validate behavior before going live.

Complete Transparency, No Black Box

This isn't a "black box" automation. You can see everything that happens—both individual messages and categorized summaries. Review any conversation, provide feedback to improve responses, and maintain a complete audit trail for compliance.

View analytics by category and type

Phone call summaries and activity

Pro Call Handling Too

Beyond messaging, Automated Pro Messaging can also handle inbound calls from your pros. Configure business hours, voicemail greetings, and escalation protocols. Your pros can reach you how they prefer, while you maintain control.

Built on TIDY's Pro Management Platform

As with all TIDY features, Automated Pro Messaging provides tools for you to coordinate more effectively with your pros (vendors and employees). TIDY gives you technology to manage your pros—you maintain complete control over all actions and communications. This isn't a service we provide; it's a powerful tool that makes your pro coordination more efficient.

Join the Automated Pro Messaging Beta

Automated Pro Messaging is currently in private beta. We're working with select property management companies to refine the feature before widespread release, which is expected in the first half of 2026.

If you're interested in joining the beta program, please contact our sales team at sales@tidy.com. We're looking for property managers who handle high volumes of pro coordination and want to help shape the future of automated pro communications in property management.

See It Live at VRMA International

Visit the TIDY booth at VRMA International for an exclusive live demonstration. See firsthand how the industry's only automated messaging solution for pros (not guests) can transform your operations.

Our team will walk you through real-world pro coordination scenarios, demonstrate the human-in-the-loop approach in action, and show you how this breakthrough can save you hours every week. Whether you're managing 10 properties or 1,000, you'll see how Automated Pro Messaging adapts to your needs.

Learn More

For complete details about Automated Pro Messaging, including all features, controls, and capabilities, visit our documentation page.