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TIDY 6.16 ships fixes for several issues affecting how customers view dispute statuses, configure default checklists, and add payment methods via shared links.

Bug Fixes

• Dispute resolution status: Fixed an issue where the dispute resolution page showed the wrong status, the job page displayed a false counter-proposal, and a chat link was missing. These now reflect the correct state.
• Default checklists not saving: Fixed an issue where the Default Checklists modal only saved the originally configured duration — changing the duration would appear to save but revert on reload. All duration settings now persist correctly.
• Payment method shared link: Fixed a dead-end error for customers without a last name who clicked a shared link to add a payment method. The flow now completes without requiring a profile update first.

TIDY 6.15 resolves a batch of mobile and app accessibility issues, improving reliability across chat, billing, scheduling, and authentication flows.

Bug Fixes

• App authentication recovery:Fixed a critical issue where some users were stuck on a blank screen with a "token error" and could not access the app. Auth recovery now works correctly so sessions resume without requiring a reinstall.
• Mobile chat keyboard: Fixed an issue on iOS where the keyboard would pop up automatically on the chat page with no way to dismiss it. Tapping outside the input now closes the keyboard. Also fixed the send-arrow button not rendering correctly in Safari and native iOS.
• iOS message formatting: Fixed a display issue on iOS where messages appeared incorrectly formatted compared to desktop.
• Bills page status filters on mobile: Fixed an issue where status filter chips were not appearing on the Bills page in the mobile app, making it impossible to filter bills by status on mobile.
• Checklist dropdown search field: Fixed an inconsistent behavior where the search/filter field inside the checklist dropdown on the job page would sometimes appear and sometimes not.
• Substitute request error message:Fixed an issue where the error "Cannot request substitute for a cancelled job" was displayed incorrectly in cases where it should not have appeared.

TIDY 6.13 brings light mode to the customer app, video support in chat, HEIC photo uploads for pros, quote notes, and a large wave of bug fixes across scheduling, billing, restocking, and more.

New Features & Improvements

• Light Mode: The customer app now includes a light mode toggle in the bottom-left of the desktop navigation. You can switch between light, dark, and system preference at any time.
• Chat: Speak Mode & Video: Chat now supports a speak mode and video, giving you richer ways to communicate directly within the app.
• HEIC Photo Uploads for Pros: Pros can now upload HEIC-format photos directly to jobs from their iOS devices without needing to convert files first.
• Quote Notes:Quotes can now include a “Quote Note” to explain what is being quoted — for example, noting that a 1-hour cleaning request is being quoted as a deep clean.
• VOR Pro Profiles: Vetted Outside Referral (VOR) pro profiles now show the source page and additional details, and the source info section is displayed even when no source data is yet available.
• Responsive Desktop Header: Desktop navigation header buttons now collapse into compact icon-only buttons as the window is resized, keeping the interface clean at any screen width. The auth modal also received minor design polish.
• Overview Page Job Links: Job links on the Overview page now open the job detail page directly instead of navigating to the schedule page, along with several design updates to the overview layout.
• Automations: Job Request Workflows removed: The deprecated Job Request Workflows option has been removed from the Automations page dropdown — it has been replaced by the Pro Search Agent.

Bug Fixes

• Email notifications: Fixed a production error that was preventing email notifications from being sent.
• Notification history times: Notification history now displays the correct timestamps for each event.
• “About this page” text: Fixed incorrect help text being shown to residential and office account users on the schedule section.
• Job links not loading: Fixed an issue where job links in the customer app would not load job information.
• Pro app: scheduled jobs not loading: Fixed an issue where tapping a scheduled cleaning for the day in the pro app would not load the job details.
• Checklist photos: Photos added to a checklist item now appear immediately without needing to refresh the page.
• Add Job for rental accounts:The “+Add Job” button no longer forces address selection for rental accounts — it now skips directly to service selection.
• Send Payment: Use Credits restored:The “Use Credits” option is now correctly shown on the Send Payment screen and the correct fee rate is applied.
• Mobile booking with multiple addresses:Residential clients with more than one address can now choose which address to book for when tapping “Book Jobs” on mobile.
• View Bids page:Fixed an issue where clicking “View bids” from the schedule list opened an empty page.
• Rescheduling jobs: Fixed an error message incorrectly shown when trying to reschedule an existing job.
• Collect Inventory checklist: The Collect Inventory checklist item now works correctly for pros — it properly prompts them to collect inventory.
• Pro app: Close Up instructions:“How to Close Up” instructions now display correctly on the job page for private and managed-workspace jobs.
• Bills page status filters:Status filter flags now display correctly when the Bills page first loads, and the “remove all status filter” option has been cleaned up.
• Restocking page: Fixed a crash when adding items to the Restocking page, and fixed address selection not working when adding items from the Restocking view.
• Mobile Quotes page: Fixed a black space appearing below the header on the Quotes page in mobile.
• Disputes counter proposals: Clients can now correctly accept or reject counter proposals on disputes.
• Concierge auto-assignment: Fixed an issue where concierge agents were not being automatically assigned after a new customer registered.
• Concierge email threading: Follow-up emails in support conversations now correctly appear in the same thread, and past email metadata is stripped from replies for cleaner communication.