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TIDY 6.13 brings light mode to the customer app, video support in chat, HEIC photo uploads for pros, quote notes, and a large wave of bug fixes across scheduling, billing, restocking, and more.

New Features & Improvements

• Light Mode: The customer app now includes a light mode toggle in the bottom-left of the desktop navigation. You can switch between light, dark, and system preference at any time.
• Chat: Speak Mode & Video: Chat now supports a speak mode and video, giving you richer ways to communicate directly within the app.
• HEIC Photo Uploads for Pros: Pros can now upload HEIC-format photos directly to jobs from their iOS devices without needing to convert files first.
• Quote Notes: Quotes can now include a “Quote Note” to explain what is being quoted — for example, noting that a 1-hour cleaning request is being quoted as a deep clean.
• VOR Pro Profiles: Vetted Outside Referral (VOR) pro profiles now show the source page and additional details, and the source info section is displayed even when no source data is yet available.
• Responsive Desktop Header: Desktop navigation header buttons now collapse into compact icon-only buttons as the window is resized, keeping the interface clean at any screen width. The auth modal also received minor design polish.
• Overview Page Job Links: Job links on the Overview page now open the job detail page directly instead of navigating to the schedule page, along with several design updates to the overview layout.
• Automations: Job Request Workflows removed: The deprecated Job Request Workflows option has been removed from the Automations page dropdown — it has been replaced by the Pro Search Agent.

Bug Fixes

• Email notifications: Fixed a production error that was preventing email notifications from being sent.
• Notification history times: Notification history now displays the correct timestamps for each event.
• “About this page” text: Fixed incorrect help text being shown to residential and office account users on the schedule section.
• Job links not loading: Fixed an issue where job links in the customer app would not load job information.
• Pro app: scheduled jobs not loading: Fixed an issue where tapping a scheduled cleaning for the day in the pro app would not load the job details.
• Checklist photos: Photos added to a checklist item now appear immediately without needing to refresh the page.
• Add Job for rental accounts: The “+Add Job” button no longer forces address selection for rental accounts — it now skips directly to service selection.
• Send Payment: Use Credits restored: The “Use Credits” option is now correctly shown on the Send Payment screen and the correct fee rate is applied.
• Mobile booking with multiple addresses: Residential clients with more than one address can now choose which address to book for when tapping “Book Jobs” on mobile.
• View Bids page: Fixed an issue where clicking “View bids” from the schedule list opened an empty page.
• Rescheduling jobs: Fixed an error message incorrectly shown when trying to reschedule an existing job.
• Collect Inventory checklist: The Collect Inventory checklist item now works correctly for pros — it properly prompts them to collect inventory.
• Pro app: Close Up instructions: “How to Close Up” instructions now display correctly on the job page for private and managed-workspace jobs.
• Bills page status filters: Status filter flags now display correctly when the Bills page first loads, and the “remove all status filter” option has been cleaned up.
• Restocking page: Fixed a crash when adding items to the Restocking page, and fixed address selection not working when adding items from the Restocking view.
• Mobile Quotes page: Fixed a black space appearing below the header on the Quotes page in mobile.
• Disputes counter proposals: Clients can now correctly accept or reject counter proposals on disputes.
• Concierge auto-assignment: Fixed an issue where concierge agents were not being automatically assigned after a new customer registered.
• Concierge email threading: Follow-up emails in support conversations now correctly appear in the same thread, and past email metadata is stripped from replies for cleaner communication.

TIDY 6.12 ships checklist copying, Google Sign-In for concierge accounts, payment method entry via AI shared links, and a batch of bug fixes covering rescheduling, photo uploads, same-day pricing display, and Pro agent reliability.

New Features & Improvements

• Copy Checklists: You can now copy an entire checklist from the menu in one tap — including all items and structure — saving time when setting up similar properties or recurring job templates.
• Google Sign-In for Concierge: Concierge accounts can now authenticate using Google Sign-In, making it faster and easier to get started without managing a separate password.
• Add Payment Method via AI Shared Links: When a customer opens an AI shared link and isn't logged in, they can now enter a payment method directly inline. Logged-in users see the credit card form expanded in the chat for a seamless experience.

Bug Fixes

• Reschedule button on iOS: Fixed an issue where the reschedule button was unresponsive on iOS native, preventing customers from changing job times.
• Photo upload on native apps: Resolved a bug where photo uploads were silently failing on iOS and Android native builds.
• Same-day cost indicator & OTC pricing: Fixed the same-day cleaning cost indicator to correctly reflect the price as charge timing options are changed. Also corrected the one-time cleaning price shown to users without a saved payment method in the booking view.
• "About This Page" banners reappearing: Fixed a bug where onboarding banners that had been dismissed would reappear after every logout/login cycle.
• Pro Search & Reminder agents timing out: Increased the task timeout for Pro Search and Reminder agents, which were being cut off at 5 minutes before completing their work. These agents now have sufficient time to finish, reducing failed tasks.

TIDY 6.11 gives customers more control over their property details, expands how you can reach the AI agent, and resolves a set of bugs across scheduling, property selection, and automation.

New Features & Improvements

• Edit Property Details: You can now update bedrooms, bathrooms, square footage, year built, and WiFi details directly from your property settings — no need to contact support to make corrections.
• Phone & SMS Access to AI Agent: You can now call or text the TIDY AI agent via a dedicated phone number. It works just like the in-app chat — ask questions, manage properties, or get help with your account.
• Automatic Account Manager Assignment: Every new customer is now automatically assigned a dedicated account manager (concierge) at signup, so you have a consistent point of contact from day one.
• Payment Method on AI Shared Links: Shared links generated by the AI agent now support adding a payment method, making it easier for your team or guests to complete bookings end-to-end.

Bug Fixes

• Fixed an issue where the property selector (tidy-select) wasn't working for some users, preventing them from switching between properties.
• Fixed an issue where job requests were not appearing when viewing the Monthly Schedule, causing some upcoming jobs to appear missing.
• Fixed the Automations page timing out for customers with many automations — the page now loads reliably regardless of how many workflows you have configured.
• Fixed an issue where creating a workflow from a template returned no data, which could cause the new workflow to not appear immediately after creation.