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The majority of managing cleaning and maintenance vendors is communication. FINALLY, you can automate that.

We're thrilled to announce Automated Pro Messaging at the VRMA International Conference—the industry's only automated messaging solution built specifically for coordinating with your pros (cleaning and maintenance vendors and employees). Unlike guest messaging automation offered by many platforms, this is the first and only solution purpose-built for pro coordination. Built on 10 years of deep software expertise in property management, this groundbreaking feature transforms how you manage pro communications.

What makes it work? A human-in-the-loop approach ensures your preferences are followed and prevents endless AI loops with vendors. You maintain complete control while automation handles the routine coordination work, saving hours every week.

Why Automated Pro Messaging (Not Guest Messaging)

Many platforms offer automated guest messaging—but what about coordinating with your pros? Property managers spend countless hours each week handling repetitive pro messages: "I'm running late," "What's the gate code?" "Can we reschedule?" "Where should I park?"

We've heard from customers managing hundreds of properties who spend hours every week—sometimes a full-time job's worth—just coordinating with their pros. Automated Pro Messaging solves this by handling these communications for you, intelligently and professionally.

What Automated Pro Messaging Does

Automated Pro Messaging handles 35+ common pro communication scenarios across five key categories:

• Scheduling & Coordination: Reschedule requests, cancellations, running late notifications, and job status updates
• Property Access & Logistics: Gate codes, lockbox locations, parking instructions, and tenant coordination
• Operations & Maintenance: Equipment requests, damage reports, supply needs, and weather delays
• Financial: Payment questions, invoice inquiries, and quote requests
• Safety & Escalation: Automatic escalation for emergencies, safety concerns, and legal matters

Complete Control, Full Transparency

This isn't a "black box" automation. You maintain complete control over every aspect of how Automated Pro Messaging operates:

Gradually enable automation features as you build confidence

• Choose what messages to automate: Select from 35+ message categories—start with just a few or automate everything
• Define authorized actions: Control exactly what Automated Pro Messaging can do on your behalf, from rescheduling jobs to providing access codes (25+ action types available)
• Set your schedule: Configure active hours, wait times, and business-hours-only modes
• Customize communication style: Set formality level, friendliness, assertiveness, and brand voice
• Create custom rules: Add unlimited scenario-specific guidance for your unique situations

Define custom rules to control exactly how Automated Pro Messaging responds

Every interaction is logged with complete transparency—timestamps, confidence scores, rules applied, and full audit trails. You can review, provide feedback, or intervene at any time.

Human-in-the-Loop: The Key to Success

What makes Automated Pro Messaging truly powerful is the human-in-the-loop approach. This isn't pure AI automation that can spiral into endless loops with vendors. Instead, the system ensures your preferences are followed and intelligently escalates situations that need your attention.

Automatic escalations for urgent issues with suggested responses

Built on 10 years of experience solving the unique challenges of pro coordination, the system delivers:

• Consistent responses that follow your rules and preferences
• Intelligent escalation when situations need your judgment
• Continuous improvement from your feedback
• Context awareness using property-specific and vendor-specific notes

Provide feedback on any response to continuously improve the system

Start with suggested responses that require your approval, then gradually enable full automation as you build confidence. The platform includes a testing simulator so you can validate behavior before going live.

Complete Transparency, No Black Box

This isn't a "black box" automation. You can see everything that happens—both individual messages and categorized summaries. Review any conversation, provide feedback to improve responses, and maintain a complete audit trail for compliance.

View analytics by category and type

Phone call summaries and activity

Pro Call Handling Too

Beyond messaging, Automated Pro Messaging can also handle inbound calls from your pros. Configure business hours, voicemail greetings, and escalation protocols. Your pros can reach you how they prefer, while you maintain control.

Built on TIDY's Pro Management Platform

As with all TIDY features, Automated Pro Messaging provides tools for you to coordinate more effectively with your pros (vendors and employees). TIDY gives you technology to manage your pros—you maintain complete control over all actions and communications. This isn't a service we provide; it's a powerful tool that makes your pro coordination more efficient.

Join the Automated Pro Messaging Beta

Automated Pro Messaging is currently in private beta. We're working with select property management companies to refine the feature before widespread release, which is expected in the first half of 2026.

If you're interested in joining the beta program, please contact our sales team at sales@tidy.com. We're looking for property managers who handle high volumes of pro coordination and want to help shape the future of automated pro communications in property management.

See It Live at VRMA International

Visit the TIDY booth at VRMA International for an exclusive live demonstration. See firsthand how the industry's only automated messaging solution for pros (not guests) can transform your operations.

Our team will walk you through real-world pro coordination scenarios, demonstrate the human-in-the-loop approach in action, and show you how this breakthrough can save you hours every week. Whether you're managing 10 properties or 1,000, you'll see how Automated Pro Messaging adapts to your needs.

Learn More

For complete details about Automated Pro Messaging, including all features, controls, and capabilities, visit our documentation page.

For our 6.0 release, we have focused relentlessly on making the entire TIDY app faster, more polished, and significantly easier to use. Property Managers have told us time and time again that speed and simplicity matter to them. While previous releases brought substantial improvements, TIDY 6.0 takes a massive leap forward. We've listened to your feedback and re-engineered core experiences to ensure you can manage your properties efficiently, take actions with fewer steps, and get started with powerful features more easily. TIDY is so powerful and helpful, that making it even easier to use was a huge challenge, one that we are very proud of.

We are excited to announce the launch of TIDY 6.0! In this release, the median time to complete actions has been reduced by an incredible 40%, with even greater improvements for managers handling over 100 properties. This version is all about enhancing your ability to see what's happening across your properties and act swiftly.

Key Highlights of TIDY 6.0:

• Speed & Efficiency: Experience a significantly faster app, with median action completion times reduced by 40%. Many common actions now require fewer clicks, streamlining your workflow.
• Enhanced Ease of Use: We've made it much simpler to get started with our powerful features, including automating turnovers, restocking & inventory management, and more.
• Polished Design: A fresh, intuitive design makes navigating the app and understanding how to perform tasks easier than ever before.
• Improved Information Density: See more of what's happening across all your properties at a glance, with more detailed statuses and clear visual cues.

Powerful New Integrations

TIDY 6.0 significantly enhances how you connect with your other essential tools. We have improved our integrations so that you can pull in much more data from your sources, including custom fields from Guesty, Hostaway, Smoobu, Ownerrez, and more.

In addition, we are excited to announce beta support for pushing data into your integrations, starting with Guesty and Hostaway. This means more seamless workflows and less manual data entry. If you would like your integration supported for data pushing or have other integration requests, please reach out to us!

Broader International Support

Our global user base is incredibly important to us. With TIDY 6.0, our language support has improved significantly. The app now more natively supports these major languages: English, Spanish, French, Portuguese, German, Italian, Japanese, and Arabic, making TIDY more accessible to teams around the world.

Focusing on You, Building for the Future

In many ways, the biggest changes in TIDY 6.0 are designed to help humans use our software more easily and effectively. This release took a step back from our intense focus on automation to ensure the user experience for people using the software themselves was dramatically better. We've addressed numerous bugs and polished countless interactions to make sure everything is smooth and fast.

We are incredibly proud of this release, but our journey doesn't stop here. Our long-term goal is to completely automate the management of cleaning and maintenance operations by 2027. To achieve this, we need to continuously improve the toolset for managers to observe their properties, understand what is going on, and monitor their human teams, their software, and their Cleaning and Maintenance AIs.

Your feedback is invaluable. If you have any suggestions at all on how we can improve TIDY, please let us know. We are committed to building the best platform for property care and management.

Other Key Features in 6.0

• Getting Started: Clients can now select their goals and get walked through achieving them.
• ACH DEBIT: Clients can now add their Bank Accounts to TIDY and load credit directly from it.
• Enhanced Arrival Notifications: When a Pro marks their arrival or starts a cleaning, the system message will now include the specific address name of that job, instead of a generic "Arrived at home."
• Kilometer Support: Pros can now choose their preferred measurement (Miles or Kilometers) for the Mileage calculator.
• Public Job Link in Triggers: The Public Job Link has been added to Job Triggers for more flexible automation options.
• Improved Evolve and Escapia Imports: We've enhanced support for importing data from Evolve and Escapia.
• Faster Integration Re-syncing: Re-syncing data with integrations is now faster for more timely updates.
• Expanded Reservation Fields: Enjoy better support for custom fields, along with new standard fields for reservations such as number of guests, pets, adults, infants, and children.
• Custom Field Visibility for Pros: Clients can now control whether a Custom Field is visible to Pros.
• Enhanced Cancellation Notifications for Pros: Pros can select their preferred notification methods (SMS, email, phone call, or in-app) for when a scheduled job is cancelled.
• Payment Method on Invoice: The method used to pay an invoice is now clearly displayed on the Paid Invoice page.
• Block Job Completion Setting: Clients can now require Pros to enter all details in Custom Fields before completing a job using the "Block Completion Without Required Fields" setting.
• Faster Messaging Updates: Experience quicker messaging updates when actively viewing a page with messages.

Major Messaging & Notification Improvements

Communication is at the heart of great property management, and TIDY 6.0 brings a host of updates to make messaging and notifications easier and more effective than ever:

• Easier Notification Preferences: Set your notification preferences with just a few clicks, choosing exactly how and when you want to be notified (SMS, email, phone call, or in-app).
• Improved In-App Notifications: Get clearer, more actionable notifications right inside the app, so you never miss an important update.
• All-New Notification Center: Access a dedicated notification center where you can view, manage, and catch up on all your recent notifications in one place.
• Streamlined Pro Messaging: Enjoy a redesigned messaging experience that makes it easier to see full threads and conversations with your Pros, so nothing gets lost and you can resolve issues faster.
• And More: We’ve made dozens of smaller improvements to make communication smoother and more reliable throughout the platform.

Thank you for all the feedback that helped shape these updates! We’re committed to making TIDY the best platform for property care and management, and your suggestions are invaluable.

TIDY's Short Term Roadmap

TIDY continues to work to completely automate all cleaning and maintenance management by 2027. The biggest single hurdle is automating communication, particularly voice communication. We expect by the end of 2025 to have the framework in place to monitor and automate all text and voice communication with pros; much of this is already live but improvements are ongoing. We expect by the end of 2025 for you to be able to automate everything, and 2026 through 2027 will focus on polishing things from real-world use.

We're pleased to announce the release of TIDY 5.9.1, a focused update that significantly improves our reservation import capabilities and resolves critical issues with bulk operations. This update streamlines the process of managing properties across multiple platforms.

Improved Integration Systems

Enhanced Third-Party Platform Support

• Evolve Integration Enhancement: We've completely revamped our Evolve import conversion system, allowing for smoother and more reliable bulk importing of Evolve property data.
• Escapia Format Support: Added comprehensive support for Escapia format reservation uploads, making it easier to transition your property management data into TIDY.

Critical Bug Fixes

Reservation Management

• Duplicate Prevention: Fixed a critical issue where manually added reservations were being duplicated during CSV export/import operations.
• Bulk Import Reliability: Resolved synchronization issues when bulk importing reservations, ensuring automated cleaning and maintenance jobs are correctly scheduled without duplication or loss.

System-Wide Improvements

• Enhanced data validation during the import process
• Optimized performance for large batch operations
• Improved error handling and reporting for failed imports

What This Means For You

These improvements mean fewer manual corrections after imports, more reliable automation of your cleaning schedules, and a smoother overall experience when managing properties across multiple booking platforms. Property managers working with Evolve and Escapia systems will particularly benefit from these enhancements.

As always, we value your feedback and continue to prioritize improvements that streamline your property management workflow. Thank you for choosing TIDY as your property management solution.