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TIDY and Hostaway both offer services so that vacation rental professionals can have peace of mind and manage their business efficiently while growing revenue. Now, with the direct integration available, our clients can move up to the next level: do all that and never have to worry about a turnover between guests.

We're thrilled to bring this out to the world and make our clients' lives even easier. Our goal, as always, is to partner with companies that share our values and goals, and that can offer amazing products and services to our existing clients. Partnerships such as this one with Hostaway contribute to our ultimate goal: full cleaning automation.

Hostaway is a household name in the property management industry: their powerful software allows users to manage sales, marketing, communication with guests, accounting, and reporting in one place. They have achieved record-breaking growth over and over, and have a platform that empowers their clients to achieve their goals and grow their businesses.

Why does this matter?

With the direct API integration, Hostaway clients will be able to sync their properties' information with TIDY with a click of two buttons. Selecting "automatic booking" will allow TIDY to book cleaning jobs (according to settings previously selected by the user) whenever there is a check-out or a check-in at a property.

Users can upload to-do lists, prioritized according to their preferences, select preferred pros they'd like to hire, determine the length of a cleaning job and control all of it through the app. The different integrations we offer even enable the client to never have to set foot in the property between guests.

If you're a Hostaway client and have any questions, TIDY concierge is always here to help. If you're not and want to explore, please contact us. An expert is always available to chat.

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Easier to Manage Payment Methods

Improved Integration: Viewing Better Synced Airbnb Data

We have gotten lots of feedback from rental hosts and property managers than automating turnover cleanings for their rental properties is too hard. Our goal is of course to make it easy to automatically schedule turnover cleanings after Airbnb and other reservations.

For example, it has been too hard to know if you integrated an AirBnb account:

  • Where did the synced event in TIDY come from?
  • Is it actively searching for a pro right now?
  • If it is not actively searching for a pro right now, why?

So our product team went back and re-worked some things with that feedback to make integrations and automatically booking events much more clear. Once you have synced data, you can view the upcoming scheduled appointments in your account in the "Schedule" section. You can tap on a reservation to view what is going on with it currently. When you tap a reservation to see more details, you can see:

  • Check-in date
  • Check-out date
  • The address booked
  • The current automatic booking status. Whether it is off, on, successful, or why it hasn't started yet.

You can view more information about how to automatically book turnover cleanings after Airbnb and other appointments in our documentation.

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Concierge Now Available In-App

Get world-class support whenever you need it with a tap of your bottom navigation bar.

The Concierge team is now easily accessible from inside your TIDY app! It's one of the main buttons on the app; talk with us anytime with a tap of your bottom navigation bar. This change makes TIDY one of the most accessible companies.

Our goal is to provide easy-to-access, world-class support whenever you need it, at a low cost. It is a delicate balance and something we keep iterating on to get right. Many of our features are free to users, but we still want to help everyone use things effectively.

Our Core Philosophy

Helping people since 2013, we have learned a lot that forms the core of our philosophy:

  • Text-based communication is almost always more efficient, so we try to make that fantastic.
  • You should never wonder if we got your question or what the next steps are.
  • We should strive to give you fast answers whenever possible, and you should know roughly the timeline for responses.
  • You should never be stuck talking to a bot. If a bot can provide suggestions, that is ok. But ultimately, you should be able to speak with a knowledgeable human expert.

The New Concierge System

The new Concierge system delivers on all these basics. We won't always get things perfectly right for you, but we have a system to improve every day, both our technology to provide support and our human ability to do so.

Try out the new concierge section today!

We're here to help you get the most out of the TIDY app.

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