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TIDY was founded at the end of 2013 with the vision of transforming the trillion-dollar cleaning and maintenance industry through software and hardware innovation. Despite the industry's immense size and importance, software and hardware played practically no role in 2013. TIDY saw an opportunity to address the significant challenges faced by consumers, businesses, and property managers in ensuring efficient and effective cleaning and maintenance.

Phase 1: Software and Prediction AI (2013-2022)

In its initial years, TIDY focused on developing lightweight, user-friendly software solutions to track vendor history and streamline facility management. Unlike traditional enterprise-oriented software, TIDY aimed to create an intuitive and accessible platform for residential properties and rental property managers.

TIDY also recognized the probabilistic nature of the industry and built predictive models to estimate the likelihood of job completion, vendor reliability, and optimal scheduling based on ecosystem data. This combination of software and probabilistic AI occupied TIDY for its first eight years, with ongoing refinements and feature additions planned for the next few years.

Phase 2: Leveraging Large Language Models (2022 onwards)

The introduction of OpenAI's GPT-3.5 large language model (LLM) in late 2022 marked a significant shift in TIDY's approach. LLMs enable the automation of more complex tasks by understanding and generating contextual text. TIDY sees immense potential in integrating LLMs with its existing CRM and structured data to enhance workflows and customer interactions.

LLMs can handle fuzzy inputs from the real world, update statuses, and provide personalized enterprise-like workflows tailored to each user's unique requirements. By capturing user preferences and configurations through natural language, LLMs eliminate the need for extensive software setup and customization, making advanced features accessible to a broader user base.

Phase 3: The Future of Robotics (2030 onwards)

Looking ahead, TIDY anticipates the integration of robotics to achieve near-complete automation of cleaning and maintenance by around 2030. The company envisions a human-robot hybrid model, where robots excel at routine tasks while humans handle edge cases and supervision.

TIDY's expertise in coordinating humans, software, and AI will remain relevant in this robotics-driven future. The company aims to be a key player in managing the increasingly complex ecosystem of humans, robots, and remote teleoperators.

The adoption of robotics is expected to drive consolidation in the cleaning and maintenance industry. Companies with the capital to invest in robots and enhance their technicians' efficiency will likely outcompete those with lower CapEx. TIDY sees itself as a central platform for managing these operations, partnering with multiple providers to cover the full spectrum of services.

Conclusion

TIDY's journey from its inception in 2013 to its vision for 2030 and beyond showcases the transformative potential of software, AI, and robotics in the cleaning and maintenance industry. By continually innovating and adapting to emerging technologies, TIDY aims to revolutionize how cleaning and maintenance are managed, ultimately benefiting consumers, businesses, and property managers alike.

We're excited to announce TIDY 5.6, bringing substantial improvements to booking workflows, pro management, and platform reliability. This update reflects our ongoing commitment to streamlining property management and enhancing user experience.

Highlights of TIDY 5.6

Advanced Booking and Scheduling Features

• Smarter Job Request System: New maximum jobs per day setting for better workload management
• Flexible Rate Management: Implemented dynamic rate adjustment allowing pros to accept jobs at variable rates, improving booking success rates
• Upgraded Automatic Booking: Clients can now send job requests beyond 30 days in the future. Previously you had to assign more than 30 days in advance.

Pro Management and Experience

• Improved Job Naming: Enhanced job naming system prioritizing client names and schedule blocking information, meaning when you set custom names pros will see these more prominently.
• Better Schedule Visualization: Fixed overlapping jobs in weekly view and improved monthly view performance
• Streamlined Navigation: Refined booking flow directing users from Pro Page to category selection for more intuitive job creation

Property Manager Improvements

• Public Job Reports: New feature enabling shareable public links to job reports, perfect for dispute resolution and external communication. Share the link instead of just a pdf.
• Enhanced Modal Design: Improved confirmation and success modals for a better desktop experience
• Flexible Rate Requests: New system allowing clients to request pros even with rate differences, with built-in prompts for rate adjustments

Task Management and Inventory Updates

• Attach Items to Tasks: Add items to tasks.
• Restocking System Improvements: Introduced new fields and functionality for improved inventory management
• To-Do List Improvements: Enhanced creation workflow and fixed various task-related issues

Bug Fixes and Performance Improvements

• Loading Optimizations: Various performance improvements across dashboard and monthly views
• Schedule Management: Fixed multiple schedule-related issues including autobooking loops and property filtering
• Notification Reliability: Resolved in-app notification display issues and SMS support challenges

We're continuously working on making TIDY more efficient and user-friendly. Stay tuned for more updates as we continue to enhance the platform based on your valuable feedback.

Enhanced Job Request Workflows

We've overhauled our job request system, making it more accessible and flexible:

• Improved Accessibility: Find "Job Request Workflows" (formerly "Pro Priorities") in the Automations section for easier access.
• Flexible Pro Grouping: Create more nuanced job distribution flows, combining individual pros and groups.
• Customizable Settings: Adjust cutoff times to fine-tune how long pros have to accept jobs before the request moves down the list.
• Smarter Auto-Assign: Auto-assigned pros who cancel a job are now skipped, allowing the request to move to the next available pro smoothly.
• Toggle Auto-Assign in UI: Previously the Concierge had to set this up for you.

We're thrilled to announce the release of TIDY 5.4. This update brings significant improvements to our desktop UI, job request workflows, and overall system performance, reinforcing our commitment to innovation in property cleaning and maintenance management.

Highlights of TIDY 5.4

Revamped Desktop UI: Faster, Sleeker, and More Efficient

The cornerstone of this release is our completely redesigned desktop UI. We've focused on creating a more intuitive, responsive, and visually appealing interface that streamlines your property management tasks:

• Speed Boost: Experience an average 17% improvement in page loading times across the application.
• Universal Search and Navigation: Effortlessly find pages, help articles, pros, or properties without leaving your current view.
• Seamless Context Switching: Accomplish more without the need to navigate away from your current page.

Note: An additional speed update is on the horizon, promising near-instantaneous page loads for many sections of the app!

Pro Settings and Performance Upgrades

• Streamlined Pro Management: New filters and bulk settings options in the pro settings page for efficient management.
• Faster CSV Exports: Bulk data exports are now 50% quicker.

Additional Improvements and Bug Fixes

• Notable UI Changes:
  • Concierge section moved to the top bar for easier access
  • Help section reorganized at the top for better usability
  • Added "what's new" to make it easier to track updates.
  • "Job Request Workflows" (formerly "Pro Priorities") is now in the Automations section instead of the Pros section.

• Bug Fixes:
  • Resolved issues with old invoices appearing in the pending section
  • Updated notification history for improved accuracy
  • Enhanced SMS error handling
  • Fixed duplicate entries from integration data
  • Various mobile design improvements

Looking Ahead

As we continue to evolve TIDY, we're excited about upcoming features, including customizable "No Earlier Than" settings in job request workflows, slated for release later this month.

TIDY 5.4 represents our ongoing commitment to automating all of your cleaning and maintenance needs. Whether you're handling turnovers, emergency maintenance, regular upkeep, or preventative care, TIDY is here to streamline your operations and boost your productivity.

We invite you to explore these new features and share your feedback. Your input is invaluable as we continue to refine and enhance TIDY to meet your evolving needs.

Thank you for your continued trust in TIDY. Here's to making property management smarter, faster, and more efficient than ever!

We're thrilled to announce the release of TIDY 5.3, packed with exciting new features and improvements designed to enhance your productivity and streamline your organizational workflow. Let's dive into what's new and improved in this latest version.

1. Monthly Calendar View: A Broader Perspective

Get ready to see the bigger picture with our new monthly calendar view. This feature offers a bird's-eye view of your schedule, allowing you to:

• Plan and visualize tasks across a wider timeframe
• Identify patterns and manage your time more effectively
• Easily spot busy periods and quieter days

2. Bulk Export and Import: Manage Data with Ease

Working with large volumes of data has never been simpler. With our new bulk export and import feature, you can:

• Export to-dos, inventory, and reservations in bulk
• Import large datasets quickly and efficiently
• Streamline data migration and backup processes

3. Audit Logs: Enhanced Debugging for Integrations

Troubleshooting just got easier with our new audit logs feature. Now you can:

• Track sync events from integrations
• Quickly identify and resolve issues
• Ensure smooth operation of your connected systems

4. Improved To-Do Page: Tackle More Tasks Efficiently

We've revamped the to-do page to handle larger task lists with ease. Enjoy:

• A cleaner, more intuitive interface
• Improved navigation for multiple lists
• Enhanced sorting and filtering options

5. Speed Improvements: A Smoother User Experience

TIDY 5.3 brings significant performance enhancements, including:

• Faster page load times
• Smoother transitions between sections
• Improved overall responsiveness

6. Simplified Inventory Management

Adding and managing inventory items is now more straightforward than ever:

• Streamlined item entry process
• Improved categorization and tagging
• Enhanced search and filter capabilities

Wrapping Up

TIDY 5.3 represents our commitment to continually improving our ability to help with larger number of properties and more complex workflows.

We're excited for you to explore these new features and improvements. As always, we welcome your feedback and suggestions as we continue to evolve TIDY to meet your needs.