Managing 40+ short-term rental properties in a seasonal, high-demand destination like Ibiza and Menorca comes with unique operational challenges. Maria Gonzalez, Owner and Operations Manager at Green and Blue Ibiza, needed a smarter way to handle cleaning and maintenance—one that could keep up with last-minute booking changes, ensure high-quality cleanings, and automate supply management.
Her existing setup provided basic reservation tracking, but lacked the intelligence to coordinate cleaning teams, maintenance requests, and inventory tracking.
Maria knew she needed a more advanced solution that could:
✔️ Automatically sync with bookings to update cleaning schedules in real-time.
✔️ Give cleaners clear checklists & allow them to report issues instantly.
✔️ Provide full visibility over cleaning hours, vendor performance, and costs.
✔️ Eliminate inefficiencies caused by manual tracking and communication gaps.
That's when she found TIDY, the AI property manager that could coordinate the work for her.
In this case study, we'll explore how TIDY's AI property management, smart scheduling, and real-time updates helped Maria and her team reduce operational stress, improve cleaning quality, and set up a seamless workflow before peak season.
🏢 Company: Green and Blue Ibiza
🏡 Industry: Short-Term Rental Property Management
📍 Location: Ibiza & Menorca, Spain
🛠️ Previous Process: Basic reservation tracking and manual coordination
🎯 Key Challenge: Lack of cleaning & maintenance automation, limited quality control features, and no real-time booking sync
"We have a system that tells cleaners where to go, but that's it. I was looking for something more—like problem reporting, photo tracking, and more control over the process." – Maria Gonzalez (owner)
The team's existing reservation process lacked the intelligence and follow-through required for efficient property management:
❌ No Damage Reporting – Cleaners couldn't document issues, making it difficult to file guest claims.
❌ No Checklist or Photo Verification – There was no way to ensure quality control for cleanings.
❌ No Real-Time Booking Updates – Last-minute booking changes weren't reflected in cleaning schedules.
❌ No Inventory Tracking – Towels, glasses, and amenities weren't monitored, leading to waste & inefficiencies.
"I need a solution that updates in real-time. If a guest stays longer or a last-minute booking comes in, I need my cleaning team to know immediately." – Maria Gonzalez
Maria realized that TIDY could serve as her AI property manager, connecting reservation activity to the people and work required at every home. TIDY's AI handles recurring coordination, while its human team can help with exceptions.
Here's why she made the switch:
✅ Reservation-Aware Scheduling – Any change in a booking instantly updates the cleaning schedule.
✅ Automated Cleaning Assignments – Cleaners are auto-assigned based on priority rules, eliminating manual scheduling.
✅ Before & After Photos for Quality Control – Cleaners can upload pictures & videos to verify job completion.
✅ Smart Issue Reporting – Cleaners can report maintenance problems with photos, enabling faster responses.
✅ Inventory Tracking & Auto-Restocking – TIDY tracks towels, glasses, and amenities and automatically orders replacements when stock runs low.
✅ Spanish Language Support – The app supports Spanish, making it easier for cleaners to use.
"I would like to track inventory, but I never thought I could do it with a system like this. Know that TIDY does that, it's great!" – Maria Gonzalez
1. Automated Booking Sync: Real-time updates prevent scheduling conflicts and ensure cleaners know about last-minute changes.
2. Job History & Time Tracking: Maria can see exactly when cleaners start & finish each job, improving accountability.
3. Custom Cleaning Checklists: Maria's team sets cleaning standards and includes instructional photos to ensure consistency.
4. Concierge Team Support: TIDY's human team reviews cleaning photos, coordinates vendors, and manages maintenance issues.
5. Multiple User Roles: Cleaners, supervisors, and managers have different permission levels, keeping operations organized.
6. Custom Reports for Cleaning Costs & Performance: Maria can track cleaning hours per villa & per cleaner to monitor performance and costs.
After testing TIDY, Maria's team immediately saw improvements in efficiency and visibility:
📉 Fewer Scheduling Errors – Cleaners received real-time updates when bookings changed.
🕒 Better Time Tracking – Maria could see exactly when cleaners started & finished each job.
✅ Higher Cleaning Standards – Before & after photo verification reduced guest complaints.
🛠 Proactive Issue Resolution – Cleaners could now report problems instantly, avoiding last-minute maintenance crises.
📊 More Control Over Cleaning Costs – TIDY's reports gave Maria visibility into cleaning hours per villa & per cleaner.
"Now my team knows exactly what to do, when to do it, and I have full visibility over everything. This is what we were missing." – Maria Gonzalez
TIDY's AI property manager coordinates cleaning, maintenance, and inventory tracking across your vacation rentals while you stay in control.
🔗 Book a demo today and see how TIDY can manage the recurring work for you.