Announcing TIDY 6.0: Probably Our Biggest Update Yet

First, a little history. With the launch of TIDY 5.0, we achieved best-in-industry results at being able to customize and operate your cleaning and maintenance at any scale—from one property to thousands. We're grateful to the great customers who've been working with us along the way.

However, at TIDY we've been working since our founding to fully automate cleaning and maintenance, with the idea that one day things will be done with robotics. Along this journey we've taken several major milestones, and the latest is a big one.

Agents Operating Throughout Your Properties

With TIDY 6.0, you can now have agents operating throughout your properties to help you deliver amazing cleaning and maintenance results. We have 10 agents today that span the full gamut of everything you need to manage your cleaning and maintenance operations. This includes scheduling agents for helping schedule, maintenance agents (something we previewed in October) to manage messaging with your pros, restocking agents, and more.

This allows property owners and managers, for the first time, to take a fully hands-off approach to cleaning and maintenance orchestration.

Customize Absolutely Everything

As always, we allow you to customize absolutely everything. We know every property manager has their own unique workflow requirements, checklist requirements, vendor requirements, and more. TIDY can accommodate any of those—completely autonomously.

Feature Highlights

That's the high-level vision. Let's talk about the features. They're too many to list individually, but here are some highlights:

• Checklists & Maintenance (Renamed)
  We've changed the name of To-Dos and Tasks to Checklists and Maintenance to clarify the differences between these things. Checklists are things you want people to get done. Maintenance is any type of item that comes up—either reported by a pro, reported by a guest or tenant, or added manually by you.
• Smarter Checklists
  Checklists are now dramatically easier to work with. You can more easily use the same checklist across all your properties with smart matching for restocking items.
• Agents Everywhere
  As we mentioned, on almost every page there's an agent now. You can specify what triggers the agent and what actions it needs to take—in plain English. Our team will review these, make adjustments, and let you know as needed. We know it can be a little tricky to figure out exactly what you should say in any circumstance.
• Pro Message Automation (Now in Public Beta)
  This is now leaving our private beta and going into public beta. Anyone can now start using message automation with their pros. We think this is the biggest time-saver we've ever built.
• Easy Feedback, Everywhere
  We've made it really easy to chat with us, with a message box on many pages. We believe strongly that the primary thing you should be doing in most cases is telling us what you want—what's going wrong, what's not happening the way you want. We can most easily make changes that way.

How Are We Able to Do This?

The advancement in agentic LLMs is a huge part of it. We couldn't do what we're doing today without them. However, we also have our outstanding concierge team, which acts like a team of cloud humans to resolve issues. This has been an important way that we've developed the product, and we continue to be able to provide excellence even in those cases where LLMs aren't quite good enough yet.

TIDY's core infrastructure is the backbone. Without TIDY's core infrastructure, you would not be able to do this. Nobody can just have a black box of ChatGPT managing your properties and hope to have it do anything—it doesn't work like that. You need strong scaffolding with many, many features that we've introduced over many years to allow people to customize things. We're strong believers that every home is a unique snowflake with unique requirements. There's no such thing as an easy or simple job—they just don't exist.

So the combination of software scaffolding, combined with LLM reasoning, and a fallback to humans means that we can achieve superhuman results for a fraction of the cost.

Simpler Plans, Dramatically Lower Cost

With these developments, we've been able to improve the quality of our Autopilot service as well as reduce the cost. As part of this change, we simplified our plans and made them even easier. Before, you had to pay for automation with flat fees or other fees per message and such. Now it's much simpler:

We charge just 3.9% per completed cleaning and maintenance job.

Compare that to the industry average of 10-15%. This can be a whopping 60-90% cost reduction over a traditional property manager—and all of this is with higher quality standards: advanced AI to predict issues, advanced AI to respond more quickly, humans available 24/7, and things that are just not possible with traditional property managers.

What's Next

With TIDY 6.0, we're certainly not done yet with our journey to fully automating cleaning and maintenance. We're happy to be pretty transparent with our roadmap: throughout 2026, you can expect a lot of improvements to the agentic experience. Both the UI to help you understand what your agents are doing, making sure we can actually accommodate every case possible, and making it easier than ever to set up and get going.

We've made it easy to give us feedback in the app, so send us a message about anything you'd like changed. We look forward to bringing the future of cleaning and maintenance into today.

The Industry Is Shifting

Property management is undergoing a dramatic shift. As things automate, we expect costs to come down, which is going to dramatically change the industry. TIDY is a partner you can count on to stay ahead of the curve and make sure you're competitive as the world around you moves to AI. Using TIDY gives you a competitive advantage.

Lower costs also allow us to serve consumers—being the first, really, to ever allow consumers to access the benefits of property management. A single place to call and ask about any cleaning and maintenance needs, and have it getting done for you, at one low cost.