Get world-class support whenever you need it with a tap of your bottom navigation bar.
The Concierge team is now easily accessible from inside your TIDY app! It's one of the main buttons on the app; talk with us anytime with a tap of your bottom navigation bar. This change makes TIDY one of the most accessible companies.
Our goal is to provide easy-to-access, world-class support whenever you need it, at a low cost. It is a delicate balance and something we keep iterating on to get right. Many of our features are free to users, but we still want to help everyone use things effectively.
Our Core Philosophy
Helping people since 2013, we have learned a lot that forms the core of our philosophy:
- Text-based communication is almost always more efficient, so we try to make that fantastic.
- You should never wonder if we got your question or what the next steps are.
- We should strive to give you fast answers whenever possible, and you should know roughly the timeline for responses.
- You should never be stuck talking to a bot. If a bot can provide suggestions, that is ok. But ultimately, you should be able to speak with a knowledgeable human expert.
The New Concierge System
The new Concierge system delivers on all these basics. We won't always get things perfectly right for you, but we have a system to improve every day, both our technology to provide support and our human ability to do so.
Try out the new concierge section today!
We're here to help you get the most out of the TIDY app.