How NPR Vacation Rentals uses Hospitable and TIDY together to deliver exceptional guest experiences through a thoughtful, tech-led approach.
Background
NPR Vacation Rentals manages a collection of high-quality vacation homes and condos across South Carolina and North Carolina. Their properties include oceanfront escapes, golf-course-view condos, and spacious family homes with private pools and full amenity setups.
These are homes where guests expect to arrive and immediately feel taken care of: stocked kitchens, clean spaces, fast WiFi, thoughtful touches, and a host that communicates clearly and reliably.
To maintain that level of hospitality across multiple properties, especially during peak turnover seasons, NPR needed their operations to scale without sacrificing the guest experience.
The Challenge
As NPR's portfolio grew, so did the complexity:
- Keeping guest communication fast, clear, and consistent across booking channels
- Coordinating turnovers and cleanings during tight check-out/check-in windows
- Ensuring that every home remained fully stocked — from linens to coffee pods
- Tracking small maintenance issues before they become bigger problems
- Staying organized without adding more manual work or oversight stress
Their goal was not just to "manage properties," but to deliver stays guests remember for the right reasons.
The Solution: Hospitable + TIDY Working Together
NPR Vacation Rentals selected Hospitable as their central platform for guest communication and booking coordination. They then integrated TIDY to provide tools for managing everything happening behind the scenes: turnovers, restocking, and maintenance workflows.
This combination allows them to run a guest-friendly, operator-efficient hospitality business.
Value Delivered by Hospitable
Hospitable acts as NPR's control center for the guest journey.
- One place for all bookings across OTAs and direct channels
- Unified inbox so messages never get lost or delayed
- Automated messages that are timed and personalized (confirmations, check-in instructions, welcome messages, check-out reminders, etc.)
- Direct booking tools that support stronger margins and repeat guests
The tone is welcoming, consistent, and always on time — even when the team is busy turning over homes or handling guest requests.
The result:
- Guests feel cared for
- Expectations are clear
- Reviews stay strong
- The NPR team stays ahead instead of reacting behind
Value Delivered by TIDY (Integrated with Hospitable)
Once Hospitable knows who is staying and when, TIDY provides tools to help ensure everything that needs to happen in the home gets done.
- Automated Turnovers: Cleaning and inspection jobs trigger right when a guest checks out
- Property-specific checklists: Tools to help maintain consistent standards across different pros
- Automated Restocking: Essentials like toiletries, detergents, coffee, and towels can be tracked and reordered when they run low
- Maintenance visibility: Pros can flag issues with photos; follow-up tasks are created instantly
- Quality assurance tools: Before/after photos and job history help ensure every home is guest-ready
The outcome is predictability: no scramble, fewer surprises, smoother operations, and a more relaxed team behind the scenes.
Results
NPR Vacation Rentals consistently delivers 5-star stays.
One guest described their home as: "Nicer than we even imagined. Super clean and well stocked with everything we needed."
This consistency is the direct result of pairing Hospitable's guest coordination with TIDY's operational management tools.
NPR scales without losing quality
- Property owners feel confident in how their homes are cared for
- Guests enjoy seamless, comfortable stays that lead to glowing reviews
- The operations team gets time back to focus on service and growth—not firefighting
Why This Partnership Matters
For NPR Vacation Rentals:
They gain a reliable operational system that supports growth without introducing chaos. The team can scale confidently while maintaining consistency across every property.
For Property Owners:
They see that their homes are being managed with professionalism, predictable quality, and strong oversight — reinforcing trust and long-term relationships.
For Guests:
They benefit from clear communication, well-stocked homes, and smooth, easy stays that feel cared for from start to finish.
For Hospitable:
This partnership highlights how automated, well-timed guest communication and centralized booking intelligence can scale from single-unit hosts to full-service property management companies.
For TIDY:
This demonstrates how operational management tools complete the hospitality workflow — turning plans and schedules into reliable, real-world execution.
Key Takeaways
Great hospitality is equal parts communication and execution.
- Hospitable ensures the guest always feels guided and supported
- TIDY provides tools to help ensure every home is truly ready, every single time
- Integration creates a business that is easier to run — and easier to scale
Want to build a setup like this?
Run communication & guest experience with Hospitable: https://hospitable.com/
Get tools to manage turnovers, restocking, & maintenance with TIDY: https://www.tidy.com/rentals