Login via Support Link

To help you get set up quickly, the TIDY Concierge can send you a secure support login link. Clicking the link logs you straight into your account in the TIDY app—no password required—so a Concierge team member can walk you through a feature or hand you off exactly where you need to be.

What happens when you click the link

When you open a support login link on your phone or in a browser:

1. TIDY verifies the token in the link.
2. You’re automatically logged into the account the link was created for.
3. You land on the relevant screen so you can pick up right where the Concierge intended.

You do not need to enter your email or password. If everything checks out, the app opens already signed in.

Links that take you straight to subscription setup

Some support login links are designed to drop you directly onto the subscription and Autopilot setup step after you log in. These links include a ?next=subscribe parameter, for example /login/<token>?next=subscribe.

This is handy when the Concierge is helping you start a plan—instead of hunting for the subscription screen, the link logs you in and opens the setup step for you.

Note: your current session is replaced

Security & expiration

• Single account: Each link only grants access to the specific account it was generated for.
• Time-limited: Support login links are meant for immediate use and expire. Once a link has expired, it can no longer be used to log in.
• Keep it private: Treat a support login link like a password—anyone with the link can access the account until it expires. Only use links sent to you directly by the TIDY Concierge.

Troubleshooting

If a support login link doesn’t work, you may see one of these messages:

• “This login link is expired or invalid.” — The link has already expired or was already used. Ask the Concierge to send you a fresh link.
• “Failed to log in.” — Something went wrong completing the login. Check your connection and try the link again, or request a new one.