Other Questions

How do subscription upgrades work? Increasing or decreasing the number of properties?

Subscription billing is based on the "max simultaneous during the period" — the pricing adjusts based on the highest number of properties used simultaneously at any point during the billing cycle. Visit tidy.com/pricing for current rates.

Removing Properties

If you remove properties partway through a billing cycle, your billing does not decrease immediately. You continue to be billed based on the peak number of properties for the rest of the billing period.

Adding Properties

If you add properties partway through a billing period, you are charged a pro-rated amount for the remainder of the period.

At the end of your billing cycle, when you renew again, you will renew at the current active number of properties at the time of renewal.

What size should I book for a move out or move in job?

In general, during moving things get very dirty.  Most clients book the largest possible job available to them for the event, or multiple jobs over several days as they move out or in.  Every move has different needs, but in general we recommend the largest size.

How do I reset my password or create a password?

You can reset your password, or create a password by tapping "Forgot Your Password" when trying to log in.  Or, you can tap here.

I have pets. What should I do during the Job?

Most people have pets, so dealing with pets is typically part of the job for Pros. However, some pets may hinder the Pro’s ability to do their job. Many Pros recommend keeping large, agressive, or "overly friendly" pets in separate closed rooms or kennels that will keep the pets out of the way during the job.

Can they do laundry? Can they wash sheets?

See Laundry or Linens

How do I start with a bigger job?

You can start a plan with a deeper clean.  The way we recommend doing that is:

1. Book the long term plan you want (for example 2.5 hour cleaning) with a further out start date.
2. Once you finish booking, hit Schedule or Add Job in your account.
3. Pick the deeper job, pick the time you want that job, and make sure you select the frequency of one time.

Can I buy a gift? How do I buy a gift?

Yes, you can purchase gifts for TIDY.  You can go to https\://www\.tidy.com/gifts to learn more and do so. Gift credit is accepted by many pros on the platform, so your gift recipient should be able to use it!

How do I cancel my plan or my account?

If you have an account manager (or an active ongoing property-management engagement), talk to your account manager to cancel — that’s the best path so nothing is left half-set-up.

If you don’t have an account manager and you don’t have an active ongoing property-management setup, you can cancel in the app: there’s a cancel button in your account settings.

To stop future scheduled cleaning/maintenance jobs specifically, you can also cancel plans per address: Menu → Schedule → Edit Plan → Cancel Plan, for each address that still has jobs.

A guest account was created with a placeholder email. If we update it to their real email, do they keep the same account?

Guest accounts created automatically (for example through a PMS integration) sometimes use a placeholder email in the format @placeholder.tidy.com. We recommend updating it to the guest’s real email so you can actually reach them — that’s better than leaving a placeholder address in place. Updating the email keeps the same account and its history; the guest just uses the new address going forward (and can reset the password if they ever need to log in).

Does credit Expire?

Per our terms at tidy.com/terms:

Any and all credits added to an account expires 90 days after the credit is first added to an account unless otherwise specified or unless prohibited by law. Expired credits cannot be used. Note this explicitly does not apply to any credits added from gift cards.