Other Questions

How does billing change if I add or remove properties?

TIDY bills per unit, not on a subscription tier. Each unit is charged 3.9% of its gross bookings or rent in that monthly billing period, or $19, whichever is greater. Adding a unit means that unit starts appearing on the bill; removing a unit means it is no longer billed. There is no “max simultaneous” property count and no per-property plan to upgrade. Visit tidy.com/pricing or see the TIDY Pricing doc for current rates.

What upsells can guests buy?

Guests can buy or be given offerings from the Happiness catalog on each property — for example airport pickup, baby gear, a birthday bundle, champagne in the fridge, early check-in, fresh flowers, grocery stocking, late check-out, a local welcome basket, mid-stay cleaning, and others you add. Each offering can be sold as an upsell, given as a complimentary (comp), or both. Manage the catalog in Happiness; track guest requests on the Upsells page.

What size should I book for a move out or move in job?

In general, during moving things get very dirty.  Most clients book the largest possible job available to them for the event, or multiple jobs over several days as they move out or in.  Every move has different needs, but in general we recommend the largest size.

How do I reset my password or create a password?

You can reset your password, or create a password by tapping "Forgot Your Password" when trying to log in.  Or, you can tap here.

I have pets. What should I do during the Job?

Most people have pets, so dealing with pets is typically part of the job for Pros. However, some pets may hinder the Pro’s ability to do their job. Many Pros recommend keeping large, agressive, or "overly friendly" pets in separate closed rooms or kennels that will keep the pets out of the way during the job.

Can they do laundry? Can they wash sheets?

See Laundry or Linens

How do I start with a bigger job?

You can start a plan with a deeper clean.  The way we recommend doing that is:

1. Book the long term plan you want (for example 2.5 hour cleaning) with a further out start date.
2. Once you finish booking, hit Schedule or Add Job in your account.
3. Pick the deeper job, pick the time you want that job, and make sure you select the frequency of one time.

Can I buy a gift? How do I buy a gift?

Yes, you can purchase gifts for TIDY.  You can go to https\://www\.tidy.com/gifts to learn more and do so. Gift credit is accepted by many pros on the platform, so your gift recipient should be able to use it!

How do I cancel my plan or my account?

You can cancel your subscription anytime. TIDY’s management fee still applies to the full term of any reservation booked or lease signed before the cancellation date if it is already in progress when the subscription ends or begins within 30 days afterward. See TIDY Pricing for the full cancellation terms.

If you have an account manager (or an active ongoing property-management engagement), talk to your account manager to cancel — that’s the best path so nothing is left half-set-up.

If you don’t have an account manager and you don’t have an active ongoing property-management setup, you can cancel in the app: there’s a cancel button in your account settings.

To stop future scheduled cleaning/maintenance jobs specifically, you can also cancel plans per address: Menu → Schedule → Edit Plan → Cancel Plan, for each address that still has jobs.

A guest account was created with a placeholder email. If we update it to their real email, do they keep the same account?

Guest accounts created automatically (for example through a PMS integration) sometimes use a placeholder email in the format @placeholder.tidy.com. We recommend updating it to the guest’s real email so you can actually reach them — that’s better than leaving a placeholder address in place. Updating the email keeps the same account and its history; the guest just uses the new address going forward (and can reset the password if they ever need to log in).

Does credit Expire?

Per our terms at tidy.com/terms:

Any and all credits added to an account expires 90 days after the credit is first added to an account unless otherwise specified or unless prohibited by law. Expired credits cannot be used. Note this explicitly does not apply to any credits added from gift cards.