Profit Increase Guarantee

TIDY guarantees your property earns more profit with TIDY than it did without it. If it doesn’t, we credit you the difference — up to every dollar you paid us, which can mean a full year free.

There are two ways to qualify, depending on how your property was being run before you started with TIDY. Both compare the same property, over the same seasons, on the same terms.

If you’re switching from a property manager or co-host

Your baseline is what your previous manager would have charged you on the same bookings. We use their actual fee schedule from your management agreement — the management percentage, any cleaning or maintenance markups, and any booking, onboarding, or placement fees. We do not use an industry average, and we do not assume a number on your behalf. Whatever they charged is the bar.

The guarantee: over the guarantee period, your profit with TIDY beats what your profit would have been under that fee schedule.

If you’ve been managing the property yourself

Your baseline is your property’s Rental Profit over the 12 months before you started with TIDY.

The guarantee: over the following 12 months, your Rental Profit beats that baseline. Because we are comparing a full year against a full year, seasonality works out on both sides.

If the property is new to renting

The guarantee doesn’t apply. There’s no prior 12 months of performance to measure against, so there’s nothing to compare. Everything else about TIDY works exactly the same — the guarantee simply has no baseline to use.

What counts as profit

Rental Profit is what guests pay you, minus the direct cost of hosting them. We use the same definition on both sides of the comparison.

Counted as revenue

• Gross booking revenue you collect from guests — nightly rate
• Cleaning fees charged to guests
• Pet fees, extra-guest fees, and other guest surcharges

Deducted as cost

• Channel and platform fees (Airbnb, Vrbo, Booking.com)
• TIDY fees
• Cleaning and turnover costs, including any manager markup on them

Excluded from both sides

• Maintenance and repairs of every kind — routine upkeep and supplies, emergency repairs, and capital improvements such as a new roof, HVAC replacement, renovations, or furniture replacement
• Mortgage and interest, property taxes, insurance, utilities, HOA dues
• Income taxes and depreciation

Maintenance sits outside the comparison entirely, on both sides. Repair spend is lumpy and driven mostly by the age and condition of the building rather than by how well the property is run — a new roof in year two shouldn’t decide whether the guarantee pays out, and neither should a new roof in year one. Leaving it out of the baseline and the guarantee period alike keeps the comparison on the things that actually reflect management: what the property earns and what it costs to turn over.

The first 90 days don’t count

Moving a property onto a new system takes a few weeks to settle — pros get onboarded, listings get rebuilt, pricing rules start learning your market. The first 90 days after you go live are excluded from both sides of the comparison, and the guarantee period runs for the 12 months that follow.

What can void the comparison

The guarantee measures how the property performs when TIDY is running it as intended. These break the comparison and end the guarantee for that period:

• You materially change the property or its scope — taking it off the market, cutting availability, changing rental strategy against TIDY’s recommendation, major renovation, or a change of use.
• Regulatory change in your market — new short-term rental rules, permit caps, licensing changes, or an outright ban.
• A market-wide downturn — demand across comparable properties in your market declining against the baseline period, measured against third-party market data such as AirDNA or an equivalent source for your market. The guarantee covers how your property is run, not the direction your market moves.
• Events outside anyone’s control — hurricane, wildfire, flood, evacuation orders, or extended loss of utilities.
• You don’t give TIDY what it needs to run the property — calendar, listing, pricing, or pro access.
• You take actions designed to lower revenue or profit during the guarantee period.

What you get if we miss

We issue account credit for the difference, capped at the total TIDY fees you paid during the guarantee period. If the shortfall is larger than everything you paid us, the credit covers everything you paid us — effectively a year free.

How to claim

1. Contact your Account Manager or support within 60 days of the end of the period.
2. Provide your baseline records — your prior management agreement and statements if you switched from a manager, or your prior 12 months of booking and cost records if you were self-managing.
3. We reconcile both sides using the definitions above and apply any credit to your account.

What this guarantee is not

TIDY is a technology platform, not a service provider. Your pros are your own pros or independent businesses. This is a commercial guarantee about your property’s profit — it is not a warranty on any individual pro’s work, any job outcome, or any specific booking. Job quality and disputes are covered separately under the Satisfaction Guarantee.

Related

• TIDY Pricing — how the 3.9% fee is calculated
• Satisfaction Guarantee, Disputes & Protection — job-level issues
• tidy.com/rentals — the guarantee in context