What if I want X to happen? Can it?

TIDY is designed to handle almost any workflow you may want to accomplish for cleaning and maintenance. The reason we can do this is that we combine software, humans, and AI together to find the solution. We are here to solve your workflows, and this includes:

• Want to send a SMS reminder to a pro before a job? Sure. What to review before and after photos and create issues if there is a problem?

Does TIDY do the actual on-site jobs?

No, TIDY doesn't do the work on site. We work with vendors you provide, or can help you find new vendors.

What are prices for individual services?

TIDY supports customers with managing almost any kind of cleaning or maintenance service, and everything is custom. You can request some services online and see instant pricing, but other services we won't know for sure until we figure out what is right for your specific property.

What should I do if I am not happy with a service I manage with TIDY?

If you are unhappy with a job, for example think a cleaning was bad or not done at all, even though TIDY doesn't provide the services themselves, TIDY can help in some ways.

First, we are sorry you are having issues with a vendor! We are here to help, and we have several tools to do so:

1. You can leave them a negative review. This lets us know generally you are unhappy with them. This helps optimize future pairings, as we learn what is important to you.
2. You can block this vendor, so you won't get them again. This is good if you don't think they are ever going to be a fit.
3. You can dispute the job with the pro. After you leave a negative review, if you feel you need to open a dispute with the pro, you can do that. We have a dispute resolution process that can help solve issues, but it is optional to use.

In addition, after each job is complete, particularly early jobs, we can help you adjust your digital to-do list to better reflect your needs. We have found the following to be helpful:

• Marking tasks as most important
• Adding photo notes describing what you want done
• Adding in-person inspections do your workflows. For the best quality, in-person inspections are the best but they are expensive, so they don't work for all usecases. We can automatically schedule these after jobs are complete, if you like.
• Adding remote inspections, which are not as good honestly but much less expensive than in-person inspections. You can review the photos or videos from these inspections, or have our team review them for you (note these count as Concierge Tasks on an eligible plan).

We are very good at helping you automate and improve your cleaning and maintenance operations, but please remember we are not the on-site vendors so can only help with remote managing of your cleaning and maintenance processes. We have this and more details in our Best Practices guide Best Practices.

I have a flat rate set with my vendor to do a job, how do I set this up in TIDY?

TIDY doesn't want to interfere with your existing business relationship with a vendor, and can support this. Here is typically how you want to do it:

• You can schedule jobs of the pro's service type specifically if they have it set up that way.
• You can send job requests using one of the standard service types. You can tell the pro to ignore it if the name is incorrect. We have a future planned feature to allow you and the pro to rename the standard service names to something unique. For example, name the 2.5 hour service the "Standard Cleaning" for you and the pro can call it whatever they want, like "Bob's Deluxe Cleaning"
• Pros can invoice whatever they want, and we can set it up to match your default rate.
• You can set autopay limits, to only pay pros automatically if it matches your agreed price. If over, it requires manual approval.

Can I use only US citizens?

Each person can add his own custom compliance requirements. This only works with your own pros. Eg. you can set insurance requirements, but we only can confirm them against pros you add to make sure they are compliant, not find you new pros.

Do you have availability or pros in my area?

If you are looking for help finding a pro, we should be able to help you with any well crafted request in all 50 US states (US Only) because our unique model is a powerful combination of software, AI, and humans. See Find New Pros for more details. We give you feedback on requests using AI, to help you craft good requests, or identify times when your requests may be less than optimal. See Acceptance Probability for more details.