Property Manager FAQs

What if I want X to happen? Can it?

TIDY is designed to handle almost any workflow you may want to accomplish for cleaning and maintenance. The reason we can do this is that we combine software, humans, and AI together to find the solution. We are here to solve your workflows, and this includes:

Want to send a SMS reminder to a pro before a job? Sure. What to review before and after photos and create issues if there is a problem?

Does TIDY do the actual on-site jobs?

No, TIDY doesn't do the work on site. We work with vendors you provide, or can help you find new vendors.

What are prices for individual services?

TIDY supports customers with managing almost any kind of cleaning or maintenance service, and everything is custom. You can request some services online and see instant pricing, but other services we won't know for sure until we figure out what is right for your specific property.

What should I do if I am not happy with a service I manage with TIDY?

If you are unhappy with a job, for example think a cleaning was bad or not done at all, even though TIDY doesn't provide the services themselves, TIDY can help in some ways.

First, we are sorry you are having issues with a vendor! We are here to help, and we have several tools to do so:

You can leave them a negative review. This lets us know generally you are unhappy with them. This helps optimize future pairings, as we learn what is important to you.
You can block this vendor, so you won't get them again. This is good if you don't think they are ever going to be a fit.
You can dispute the job with the pro. After you leave a negative review, if you feel you need to open a dispute with the pro, you can do that. We have a dispute resolution process that can help solve issues, but it is optional to use.

In addition, after each job is complete, particularly early jobs, we can help you adjust your digital checklist to better reflect your needs. We have found the following to be helpful:

Marking checklist items as most important
Adding photo notes describing what you want done
Adding in-person inspections do your workflows. For the best quality, in-person inspections are the best but they are expensive, so they don't work for all usecases. We can automatically schedule these after jobs are complete, if you like.
Adding remote inspections, which are not as good honestly but much less expensive than in-person inspections. You can review the photos or videos from these inspections, or have our team review them for you (note these count as Concierge Actions on an eligible plan).

We are very good at helping you automate and improve your cleaning and maintenance operations, but please remember we are not the on-site vendors so can only help with remote managing of your cleaning and maintenance processes. We have this and more details in our Best Practices guide Best Practices.

I have a flat rate set with my vendor to do a job, how do I set this up in TIDY?

TIDY doesn't want to interfere with your existing business relationship with a vendor, and can support this. Here is typically how you want to do it:

You can schedule jobs of the pro's service type specifically if they have it set up that way.
You can send job requests using one of the standard service types. You can tell the pro to ignore it if the name is incorrect. We have a future planned feature to allow you and the pro to rename the standard service names to something unique. For example, name the 2.5 hour service the "Standard Cleaning" for you and the pro can call it whatever they want, like "Bob's Deluxe Cleaning"
Pros can invoice whatever they want, and we can set it up to match your default rate.
You can set autopay limits, to only pay pros automatically if it matches your agreed price. If over, it requires manual approval.

Can I use only US citizens?

Each person can add his own custom compliance requirements. This only works with your own pros. Eg. you can set insurance requirements, but we only can confirm them against pros you add to make sure they are compliant, not find you new pros.

Do you have availability or pros in my area?

If you are looking for help finding a pro, we should be able to help you with any well crafted request in all 50 US states (US Only) because our unique model is a powerful combination of software, AI, and humans. See the Pro Search Agent documentation for more details. We give you feedback on requests using AI, to help you craft good requests, or identify times when your requests may be less than optimal. See Acceptance Probability for more details.

My cleaners find checking "done" on checklist items tedious. What are my options?

We understand that checking off each checklist item can feel time-consuming for some pros. Here are two workflow options to consider:

Option 1: Skip the checklist and just complete the job

If you trust your pros and don't need detailed item-by-item confirmation, they can simply skip checking individual checklist items and just mark the entire job as complete when they're done. This is the fastest option but provides less detailed tracking.

Option 2: Use messaging with photos for completion

Your pros can view the checklist to see what needs to be done, but instead of checking off each item in the app, they can message you (via SMS to your Smart Number) with photos when the job is complete, saying "job completed" along with any photos taken during the job.

How this works with Concierge support:

Is this supported? Yes, our Concierge team can mark job checklist items as completed and add photos to the job on your behalf based on the messages received from your pros.
Photo display: Yes, the photos will display in the completed job summary and job history, just as if they were uploaded directly through the app.
Plan requirements: This is available on the Autopilot plan. This is NOT considered duct tape - it's a standard Concierge Action.
Smart Numbers: Using Smart Numbers is highly recommended for this workflow because it gives your pros one consistent number to message for all properties and jobs. While not technically required, the convenience and centralized communication tracking make it worth the cost for most property managers.

If you choose Option 2, contact our Concierge team to set up this workflow for your account.

Can I drag jobs around in the schedule section to reschedule them?

While drag-and-drop rescheduling would be convenient, we've intentionally designed the system to require clicking to cancel and recreate jobs. This is because moving a job typically has significant effects - it triggers notifications to pros, may affect their availability, and can create scheduling conflicts.

Requiring the multi-step process helps prevent accidental changes that could cause problems for your pros and your operations. We can consider adding this feature in the future with proper safeguards, but for now, the manual process ensures you're making intentional changes to scheduled work.

How do I handle properties that need multiple cleaners at the same time?

For large properties that require 2, 3, or 4 cleaners working simultaneously, we have a few approaches depending on your needs:

Approach 1: Single job with team notes

If your cleaning team knows to bring multiple people (e.g., "always send 3 cleaners to this property"), you can schedule it as one job. Add notes to the job or property indicating how many team members should come. This works well when:

The team always arrives and leaves together
You don't need to track individual cleaner attendance
You have a consistent team that works together

Approach 2: Separate jobs for each pro/team

We recommend creating separate jobs for each pro or "team" when you need to track who is coming and going individually. This is important because:

You can track if one person arrives but another doesn't
Each pro can check in/out independently
You have clear records of who completed what work
You can manage issues if one team member cancels
Individual accountability is maintained

For example, for a property needing 3 cleaners, you would create 3 separate jobs assigned to 3 different pros (or teams), all scheduled for the same time at the same property.

Setting up automatic booking for multiple cleaners

This works with Automatic Booking today! You can configure a specific property to automatically request 2 or more cleaners for each turnover. For example, you can set up automatic booking to create 2 separate cleaning jobs whenever a guest checks out of a large property. See our Automatic Booking documentation for details on setting this up.

How Concierge can help

If you need help setting up multi-cleaner scheduling, our Concierge team can create the multiple jobs for you. You can also set up automatic workflows to handle this automatically. Contact Concierge to configure this for your specific properties.