Notifications

TIDY has several types of notifications that you can use to get alerts or trigger workflows:

Account Notifications - These are notifications triggered when certain events occur for any properties in the account.
Team Notifications - These are notifications triggered when certain events occur for properties associated with a team.
User Notifications - These are notifications triggered when certain events occur for properties associated with a user.

graph TD; id1[Event Occurs] --> id2[Check Who Should Get Notified]; id2 --> id3[Check Where Notification Should Be Sent]; id3 --> id4[Send Notification];

What Triggers Notifications

Account and team notifications can be triggered on the following events:

Jobs created
Jobs cancelled
Job in progress
Jobs completed
Job failed
Chat messages sent

User notifications can be triggered by those same events plus the following:

Alerts that jobs may have an issue
Invoices sent by a pro

Account owners may also receive:

Notifications about account related activity

Notification Center

The Notification Center is your unified inbox for all system notifications. As soon as you log in, you can see all your notifications by tapping the bell icon at the top of the page. Select any notification to see more details and navigate directly to the relevant page.

Searching and Filtering

Use the search box at the top of the Notification Center to filter notifications by text content. You can also filter by type — tap the "Type" dropdown and select from categories like Bookings, Addresses,Pros, Proposals, or Invoices to narrow down what you see.

Managing Notifications

Mark as read — Mark individual notifications as read, or use the "Mark all as read" option to clear them all at once.
Click-through — Each notification links directly to the relevant page (e.g., a job notification takes you to the job details).
Grouped messages — Related messages (like those from a job thread or concierge conversation) are grouped together so you can see the full context.
Infinite scroll — Older notifications load automatically as you scroll down.

Common Notification Types

TIDY supports over 40 notification types, including:

Job scheduled, completed, cancelled, or in progress
Pro accepted, declined, or no-show
Invoice created, paid, or overdue
Reservation synced or updated
Integration error or sync completed
Message received
Maintenance issue reported

Notification Settings

TIDY gives you control over how and when you get notified. To adjust your preferences, tap "Notification Settings" from the Notification Center or go to More > Notification Settings.

Delivery Channels

For each notification type, you can choose which channels to receive it on:

Email — Receive notifications via email
SMS — Receive notifications via text message
In-app — Receive push notifications and in-app badges

Quiet Hours

You can set quiet hours to control when notifications are delivered. Configure a start and end time for each day of the week — during quiet hours, notifications will be held and delivered when the quiet period ends. Changes save automatically.