Reservations

Reservations in TIDY represent bookings at your properties, including guests staying at short-term rentals or tenants occupying long-term properties. TIDY uses reservation data to automate cleaning and maintenance scheduling, ensuring your properties are ready for each arrival.

What Are Reservations?

Reservations are records of occupancy periods at your properties. At a high level, reservations can be:

Guest reservations: Short-term bookings from platforms like Airbnb, Vrbo, or direct bookings
Tenant occupancy: Long-term rental periods for traditional property management

Each reservation includes key information such as check-in and check-out dates, guest/tenant details, and the specific property being booked. TIDY uses this information to automatically trigger cleaning jobs, maintenance tasks, and other property preparation workflows.

How Reservations Work in TIDY

Syncing from External Systems

TIDY integrates with numerous property management systems (PMS) and booking channels to automatically sync reservation data. When connected, reservations flow into TIDY without manual entry:

Property Management Systems: Guesty, Hostaway, Hospitable, OwnerRez, and many more
Booking Channels: Airbnb, Vrbo, Booking.com (via PMS integrations)
Traditional PMS: Buildium, Propertyware, AppFolio, RealPage for long-term rentals

Once synced, TIDY tracks check-in dates, check-out dates, and turnover periods to automatically schedule cleaning and preparation jobs.

Manual Reservation Entry

If you don't use a PMS or prefer manual control, you can add reservations directly in TIDY:

Navigate to your property
Add a new reservation with check-in and check-out dates
Include guest/tenant information as needed
TIDY will use these dates to schedule turnover jobs automatically

Reservation-Driven Automation

The primary value of reservations in TIDY is automating property operations around occupancy:

Automatic Turnover Scheduling

Check-out cleaning: TIDY automatically schedules cleaning jobs for the turnover period between check-out and the next check-in
Timing optimization: Jobs are scheduled to ensure the property is ready before the next guest arrives
Pro notifications: Your cleaning team receives job assignments based on the reservation schedule

Reservation-Based Rules

You can configure TIDY to handle different reservation scenarios:

Same-day turnovers with tight schedules
Back-to-back bookings requiring express cleaning
Extended stays with mid-stay cleaning requirements
Gaps between reservations for deep cleaning or maintenance

Key Benefits

Eliminate manual scheduling: No need to create cleaning jobs manually for each reservation
Reduce errors: Automated scheduling based on actual check-in/check-out dates prevents missed turnovers
Real-time updates: When reservations change in your PMS, TIDY automatically adjusts job schedules
Guest satisfaction: Properties are consistently ready on time, improving the guest experience
Operational efficiency: Your team knows exactly when and where they need to be

Viewing Reservations

You can view reservation information in several places within TIDY:

Dashboard: See upcoming reservations and associated jobs at a glance
Property details: View the reservation calendar for each specific property
Schedule view: See all reservations and jobs across your portfolio

Integration with Other TIDY Features

Reservations connect with multiple TIDY features to create a comprehensive property management workflow:

Automated messaging: Send check-in instructions or welcome messages based on reservation dates
Smart lock integration: Generate access codes that are valid only during the reservation period
Inspections: Schedule pre-arrival or post-checkout inspections
Maintenance coordination: Schedule repairs or upgrades during vacancy periods between reservations
AI Concierge: Provide automated guest support during their stay

Setting Up Reservation Sync

To get started with reservation syncing:

Navigate to the Integrations section in TIDY
Select your property management system or booking channel
Follow the connection instructions (typically OAuth authentication)
Configure which properties to sync
Set your automation preferences for turnover jobs

If you need assistance setting up your reservation sync, TIDY's support team can help configure the integration and automation rules specific to your operation.

Common Questions

What happens if a reservation is cancelled?

When a reservation is cancelled in your PMS and syncs to TIDY, any associated cleaning jobs can be automatically cancelled or marked as optional, depending on your preferences.

Can I override automatic scheduling?

Yes, while TIDY automates job creation based on reservations, you maintain full control to manually adjust, reschedule, or cancel jobs as needed.

How do mid-stay cleanings work?

For extended reservations, you can configure TIDY to automatically schedule mid-stay cleanings at regular intervals (e.g., every 3 days, weekly) during the guest's stay.

What if I don't use a PMS?

You can manually add reservations directly in TIDY, and the system will still automate job scheduling based on those dates. You can also use TIDY's API to sync reservations from custom systems.