Reservations

Reservations in TIDY represent bookings at your properties, including guests staying at short-term rentals or tenants occupying long-term properties. TIDY uses reservation data to automate cleaning and maintenance scheduling, ensuring your properties are ready for each arrival.

What Are Reservations?

Reservations are records of occupancy periods at your properties. At a high level, reservations can be:

• Guest reservations: Short-term bookings from platforms like Airbnb, Vrbo, or direct bookings
• Tenant occupancy: Long-term rental periods for traditional property management

Each reservation includes key information such as check-in and check-out dates, guest/tenant details, and the specific property being booked. TIDY uses this information to automatically trigger cleaning jobs, maintenance tasks, and other property preparation workflows.

How Reservations Work in TIDY

Syncing from External Systems

TIDY integrates with numerous property management systems (PMS) and booking channels to automatically sync reservation data. When connected, reservations flow into TIDY without manual entry:

• Property Management Systems: Guesty, Hostaway, Hospitable, OwnerRez, and many more
• Booking Channels: Airbnb, Vrbo, Booking.com (via PMS integrations)
• Traditional PMS: Buildium, Propertyware, AppFolio, RealPage for long-term rentals

Once synced, TIDY tracks check-in dates, check-out dates, and turnover periods to automatically schedule cleaning and preparation jobs.

Manual Reservation Entry

If you don't use a PMS or prefer manual control, you can add reservations directly in TIDY:

1. Navigate to your property
2. Add a new reservation with check-in and check-out dates
3. Include guest/tenant information as needed
4. TIDY will use these dates to schedule turnover jobs automatically

Reservation-Driven Automation

The primary value of reservations in TIDY is automating property operations around occupancy:

Automatic Turnover Scheduling

• Check-out cleaning: TIDY automatically schedules cleaning jobs for the turnover period between check-out and the next check-in
• Timing optimization: Jobs are scheduled to ensure the property is ready before the next guest arrives
• Pro notifications: Your cleaning team receives job assignments based on the reservation schedule

Reservation-Based Rules

You can configure TIDY to handle different reservation scenarios:

• Same-day turnovers with tight schedules
• Back-to-back bookings requiring express cleaning
• Extended stays with mid-stay cleaning requirements
• Gaps between reservations for deep cleaning or maintenance

Key Benefits

• Eliminate manual scheduling: No need to create cleaning jobs manually for each reservation
• Reduce errors: Automated scheduling based on actual check-in/check-out dates prevents missed turnovers
• Real-time updates: When reservations change in your PMS, TIDY automatically adjusts job schedules
• Guest satisfaction: Properties are consistently ready on time, improving the guest experience
• Operational efficiency: Your team knows exactly when and where they need to be

Reservations Page

The Reservations page shows all your reservations in a sortable table. Each row displays the check-in date, check-out date, and created by (showing whether the reservation came from an integration or was entered manually).

You can filter and manage your reservations using:

• Property filter — Show reservations for a specific property or all properties
• Status filter — Show Active or Inactive reservations
• Sorting — Sort by any date column
• Create reservation — Manually add a reservation with check-in/check-out dates and guest information
• Edit reservation — Modify details of manually created reservations

Note: Reservations synced from integrations (Airbnb, VRBO, your PMS, etc.) are automatically created and updated by the sync process. These show the integration name in the "Created By" column and cannot be manually edited — changes must be made in the source system.

Reservation Detail Page

Tap any reservation to see its full details. The detail page shows everything about a single reservation in one place:

• Dates and times — Check-in and check-out dates with times
• Guest information — Number of adults, children, infants, and pets
• Source — Which integration created the reservation (Airbnb, VRBO, manual, etc.)
• Auto-Schedule — Whether a cleaning job is automatically created when the guest checks out. You can toggle this on or off per reservation.
• Blocking jobs — Any jobs that overlap with or conflict with the reservation. Tap a blocking job to view its details.
• Overlapping reservations — Other reservations at the same property that overlap in dates, so you can spot scheduling conflicts
• Custom fields — Any additional fields from your PMS integration

Adding a Reservation Manually

To add a reservation manually, tap the "Add" button on the Reservations page. Fill in the following:

• Property (required) — Select the property from your address list
• Check-in date and time (required) — Arrival date with time in 30-minute intervals
• Check-out date and time (required) — Departure date with time in 30-minute intervals
• Adults — Number of adult guests
• Children — Number of children
• Infants — Number of infants
• Pets — Number of pets

Deleting a Reservation

You can delete a manually created reservation from its detail page. You'll be asked to confirm before the reservation is removed. For synced reservations, cancel or remove them in the source system and the change will sync automatically.

Viewing Reservations Elsewhere

You can also view reservation information in several other places within TIDY:

• Dashboard: See upcoming reservations and associated jobs at a glance
• Property details: View the reservation calendar for each specific property
• Schedule view: See all reservations and jobs across your portfolio

Integration with Other TIDY Features

Reservations connect with multiple TIDY features to create a comprehensive property management workflow:

• Automated messaging: Send check-in instructions or welcome messages based on reservation dates
• Smart lock integration: Generate access codes that are valid only during the reservation period
• Inspections: Schedule pre-arrival or post-checkout inspections
• Maintenance coordination: Schedule repairs or upgrades during vacancy periods between reservations
• AI Concierge: Provide automated guest support during their stay

Setting Up Reservation Sync

To get started with reservation syncing:

1. Navigate to the Integrations section in TIDY
2. Select your property management system or booking channel
3. Follow the connection instructions (typically OAuth authentication)
4. Configure which properties to sync
5. Set your automation preferences for turnover jobs

If you need assistance setting up your reservation sync, TIDY's support team can help configure the integration and automation rules specific to your operation.

Common Questions

What happens if a reservation is cancelled?

When a reservation is cancelled in your PMS and syncs to TIDY, any associated cleaning jobs can be automatically cancelled or marked as optional, depending on your preferences.

Can I override automatic scheduling?

Yes, while TIDY automates job creation based on reservations, you maintain full control to manually adjust, reschedule, or cancel jobs as needed.

How do mid-stay cleanings work?

For extended reservations, you can configure TIDY to automatically schedule mid-stay cleanings at regular intervals (e.g., every 3 days, weekly) during the guest's stay.

What if I don't use a PMS?

You can manually add reservations directly in TIDY, and the system will still automate job scheduling based on those dates. You can also use TIDY's API to sync reservations from custom systems.