TIDY Concierge

Concierge

TIDY Concierge

The Concierge combines our AI agent with 24/7 humans to help.

AI can make mistakes. Please verify important information.

Plans

"Plans" are recurring jobs that are automatically scheduled to repeat on a regular basis. Most of the time, there is a discount for booking a plan over a one-time job, as pros prefer repeat business.

Available frequencies include:

  • Twice a week
  • Three times a week
  • Once a week
  • Once every other week
  • Once every 4 weeks
  • Once a month

Add a Plan

Adding a new plan works similar to adding any job. While booking a job, simply pick a frequency other than "one time", and you have booked a plan.

Viewing Your Plans

You can view plans in the "Plans" section of the "Schedule" page. You will see a list of all active plans showing the frequency, schedule, assigned pro, and service type for each one. You can also filter by property to see only the plans for a specific address.

Reschedule or Edit a Plan

Tap on any plan to see its details. From there you can change:

  • The day or time of the recurring appointment (for example: changing from Mondays at 8 am to Tuesdays at 11 am)
  • The type of service (for example: changing from a 1-hour cleaning to a 2.5-hour cleaning)
  • The pro you wish to book with (for example: using Ana instead of Bob)

You can also add a one-time job within an existing plan if you need an extra service outside the regular schedule.

Cancel a Plan

You can cancel a plan by tapping on the plan you wish to cancel in the "Plans" section of the "Schedule" page. Tap "Schedule" in the menu to get there. Cancelling your plan will cancel all jobs in your plan, anything that has not been actively started with the person on your property. So we recommend waiting until after you are done with all services from a Pro before cancelling a plan.