TIDY Concierge

Concierge

TIDY Concierge

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Subscriptions & Payments

TIDY bills a usage-based management fee — 3.9% of gross bookings or rent, with a $19 monthly minimum per unit. There are no subscription tiers and no long-term contract. Optional add-ons (cleaning & maintenance management, payment processing, hardware) bill only if you use them. There are no long-term commitments, and you can cancel your subscription anytime. Full current rates live on TIDY Pricing and tidy.com/pricing.

This page covers how billing works in the app. For the public price breakdown, see TIDY Pricing. For paying pros for their services, see Bills & Payments. For recurring job schedules, see Plans.

How You Are Billed

Each unit is billed 3.9% of its gross bookings or rent in the monthly billing period, or $19, whichever is greater. Adding or removing a unit changes which units appear on the bill — there is no per-property subscription plan, free-property allowance, or pay-as-you-go vs flat-rate tier to choose from.

Your Subscription Page

To view or manage billing, go to the Subscription page from Settings. Here you can see:

  • Current billing — the 3.9% management fee, $19 per-unit monthly minimum, and any add-ons in use
  • Billing period — your current billing cycle start and end dates
  • Units billed — which units are on the bill this period
  • Pending changes — if an add-on or billing change is scheduled, it will show what’s coming next cycle
  • Invoice history — a list of past invoices

Account Status Alerts

If there’s an issue with your payment, you’ll see an alert at the top of the page:

  • Payment failed — a charge didn’t go through. Update your payment method to resolve this.
  • Account suspended — billing was stopped due to a failed payment. Add a valid payment method to reactivate your account.

Starting and Stopping Add-Ons

Add-ons have different stopping rules. Payment processing fees apply only to payments you choose to process through TIDY. Hardware add-ons (Wi-Fi + Noise Sensor, The Box) bill annually until you return the hardware. Cleaning & Maintenance Management is $39 per unit per month while enrolled. Asking TIDY to schedule, monitor, track, or otherwise manage any cleaning, maintenance, inspection, restocking, or similar activity enrolls the unit. You can downgrade this add-on only when the listing is taken completely offline for a period; talk to your Account Manager to do so. Long-term units start with the fee waived. If a long-term unit has more than one turnover in a rolling 12-month period and uses TIDY for any qualifying activity, it is enrolled in the paid add-on. See TIDY Pricing.

If your account has a negative balance, you’ll need to pay it off before other billing changes. You can use an existing card or add a new one.

Payment Methods

You can manage your payment methods from the Settings page. TIDY supports credit/debit cards and bank accounts. From the payment methods page you can:

  • Add a card or bank account — Securely add payment methods via Stripe
  • Load credit — Add funds to your TIDY account balance (ACH / wire in is free)
  • Set a default payment method — Choose which card or account is used automatically
  • Use a gift card — Apply a gift card code to your account