What is an automated task?
An automated task is an automatically triggered event you have set up in your account in the "Automations" section. For example, automatically sending a job request when a customer has booked a reservation at a property is 1 automated task. Automated tasks can be used across properties. So if your plan allows 10 automated tasks per unit per year, and you have 10 units, then you get 100 automated tasks per year. You can use those across 1 property or all properties. So instead of upgrading a plan, it may make sense to add another property.

What is a concierge task?
A "Concierge Task" is something done by our human team, done manually or as a part of an automation. It must be remote and typically take less than 10 minutes. Examples include:

• Manual confirmation calls. Our concierge can call and confirm a pro is doing a job. 1 call would be 1 Concierge Task.
• Reviewing Before & After photos. 1 review would be 1 Concierge Task.
• Manually update data in your PMS. If you want something updated that can't be done programmatically, have the concierge do it! 1 set of updates would be 1 Concierge Task.

Are tasks per unit or flexible to be used across all units?
Your tasks are flexible, meaning if you have 10 units and your plan gets you 60 tasks per year, then you would be able to use 600 tasks across all properties/units. In this example, if one unit uses 500 tasks, and the remaining units use 100, then you are still at your 600 limit, no problem.

What happens if you go over the number of automated tasks?
Your first 90 days, we give you unlimited tasks so you can figure out what is best for you. After that, if you go over, we will let them go through and notify you. If you consistently go over after warnings, we will upgrade your plan. Our goal is for no surprise bills!

What happens if you go over the number of concierge tasks?
We will let you know that you are out of tasks for the month. Talk to sales if you need more flexibility than is in your current plan.

What is available in the US vs other countries?
‍All features are generally available to all countries except for payments or the network of pros on TIDY.

How do payment processing fees work?
Payment processing fees apply when you pay an invoice from a pro by ACH or Credit Card. You do not need to use our payment system, and can pay pros any way you like. You are only assessed a fee for payments when they use our ACH/Credit Card system.