What pros can you instantly book?
You can instantly book any pro who you add to your account or who uses TIDY to manage their business. All pros you book are either ones you added or independent businesses using the TIDY software (note: we never work with "gig economy" workers).

What is pricing like for jobs you book?
You can add jobs with your pros at any price you like. However pros must agree to the price. If sending a request, we will try to give you AI suggestions on the probability of acceptance, but those are just based on averages. If you ever have pricing questions, talk to our concierge for help with set up.

What is an automated action?
An automated actions is an automatically triggered event you have set up in your account in the "Automations" section. For example, automatically sending a job request when a customer has booked a reservation at a property is 1 automated action. Automated actions can be used across properties. So if your plan allows 10 automated actions per unit per year, and you have 10 units, then you get 100 automated actions per year. You can use those across 1 property or all properties. So instead of upgrading a plan, it may make sense to add another property.

What is a concierge actions?
A "Concierge Action" is something done by our human team, done manually or as a part of an automation. It must be remote and take less than 5 minutes and relate to cleaning or maintenance. Examples include:

• Manual confirmation calls. Our concierge can call and confirm a pro is doing a job. One call would typically be 1 Concierge Task.
• Reviewing Before & After photos. One review would typically be 1 Concierge Action.
• Manually update data in your PMS. If you want something updated that can't be done programmatically, have the concierge do it! One set of updates would typically be 1 Concierge Action.

What happens if my concierge action takes over 5 minutes?
If it is due to our actions, we will not bill for additional concierge actions. If it takes over 5 minutes due to a party outside of our control, we will bill for the length of time it took divided by 5 minutes. For example, if you request we call to schedule a pro on your behalf, and they keep the Concierge on hold for 50 minutes, then you would be billed for 10 concierge actions.

Are actions per unit or flexible to be used across all units?
Your actions are flexible, meaning if you have 10 units and your plan gets you 60 actions per year, then you would be able to use 600 actions across all properties/units. In this example, if one unit uses 500 actions, and the remaining units use 100, then you are still at your 600 limit, no problem.

What happens if you go over the number of actions?
Your first 90 days, we give you unlimited actions so you can figure out what is best for you. Sometimes it takes a bit to "tune" them. After that, if you go over, we will let them go through and notify you. If you consistently go over after warnings, we will upgrade your plan. If you go beyond our Advanced plan limits for Concierge Actions, these are billed at $0.95 each, which is typically MUCH cheaper than handling these in house. Our goal is for no surprise bills and massive cost savings!

What is available in the US vs other countries?
‍All features are generally available to all countries except for payments or using our ops team to find pros.

How do payment processing fees work?
Payment processing fees apply when you pay an invoice from a pro by ACH or Credit Card. You do not need to use our payment system, and can pay pros any way you like. You are only assessed a fee for payments when they use our ACH/Credit Card system.

Is there any minimum or maximum properties?
The free plan has a maximum of 1 property/unit and the advanced plan has a minimum of 10 properties/units.