Automated Pro Messaging
BETAThe industry's only AI-powered automated messaging for pros (not guests). Save hours coordinating with your vendors and employees while improving response quality.
Currently in private beta. Widespread availability coming in 1H 2026.
How Automated Pro Messaging Works
The only solution built for pro coordination. While guest messaging has been automated for years, TIDY's AI handles pro communications automatically—saving you hours while maintaining quality.
Built on 10 years of pro coordination expertise: The TIDY Concierge responds to your pros on your behalf, handling routine coordination messages so you don't have to. Average response time of just 3.2 minutes vs. hours for manual responses, with full transparency and control.
35+ Message Types Handled
Scheduling, property access, payments, maintenance updates, and more - all automated
Your Rules, Automated
Set up custom guidance for any scenario and the AI follows your preferences perfectly
Full Control & Transparency
Review every message, provide feedback, and maintain complete oversight with detailed analytics
Start gradually: Enable automation for just a few message types, then progressively work toward 100% automation as you build confidence.
Get escalations for urgent issues and suggested responses
Configure Your Preferences
Choose which message types to automate, set your communication style, and define custom rules for common scenarios.
Start with just a few automated responses and gradually expand as you build confidence in the system.
Concierge Responds Automatically
When a pro messages you, the AI analyzes the message, applies your rules, and sends an appropriate response within minutes.
Emergency and legal matters are automatically escalated to you immediately for your attention.
Review & Provide Feedback
Every automated response is logged for your review. Provide feedback to improve future responses.
Use the simulation tool to test responses before enabling automation for new scenarios.
Track Performance & Optimize
Monitor key metrics like response time, accuracy, and time saved through comprehensive analytics.
See exactly how much time you're saving and which message types are most commonly automated.
Setup Steps
Complete these steps to automate your pro communications
1. Response Categories
RecommendedChoose which types of messages to automate
Select from 35+ categories including scheduling, property access, payments, maintenance updates, and more
2. Communication Style
Define your brand voice and tone
Set formality level, friendliness tone, assertiveness, and custom greetings to match your business style
3. Custom Rules
Create guidance for common scenarios
Set up rules for situations like cancellations, reschedules, property access issues, and damage reports
4. Authorized Actions
OptionalDefine what Concierge can do on your behalf
Choose from 25+ actions like rescheduling jobs, approving invoices, granting property access, and more
5. Call Handling
OptionalConfigure automated phone call responses
Enable inbound call handling with custom hours, voicemail greetings, and escalation protocols
6. Test & Simulate
Try before you go live
Use built-in simulation tools to test responses for common scenarios before enabling automation
Key Features
Everything you need to automate pro communications with confidence
35+ Message Scenarios
Handles scheduling, property access, logistics, operations, financial questions, and safety concerns automatically
Granular Control
Configure response wait times, active hours, business hours mode, and which actions Concierge can take
Smart Escalation
Automatically escalates emergencies, legal matters, and insurance claims to you immediately
Property-Specific Notes
Store gate codes, access instructions, parking details, and special requirements for each property
Comprehensive Analytics
Track messages handled, response accuracy, average response time, and cost savings with detailed dashboards
Continuous Learning
Provide feedback on responses to improve accuracy, with AI learning from your corrections over time
Why Property Managers Love Automated Pro Messaging
Save Hours Every Week on Pro Coordination
Stop playing phone tag with pros and responding to the same questions repeatedly. The average property manager saves 10-20 hours per week on pro communications.
Consistent, Professional Responses
Every response follows your rules and maintains your brand voice, ensuring quality communication even when you're unavailable.
Lightning-Fast Response Times
3.2 minute average response time means pros get answers when they need them, reducing delays and improving satisfaction.
You Stay in Control
Full transparency with every message logged, approval workflows available, and the ability to intervene or provide feedback at any time.
Why TIDY?
World-class cleaning & maintenance operations with less work
Cleaning & Maintenance is Complex
We understand the complexities of property management and have built solutions that address your specific challenges.
TIDY Automates Everything
From turnovers to restocking, maintenance to quality control, TIDY automates all your cleaning and maintenance operations.
How TIDY Automates
Powerful Software
Create "Digital Twins" of your properties and automate your operations with powerful workflows.
Helpful AI
Predict needs based on usage patterns and automate tasks with AI-powered intelligence.
Human Tasks
TIDY Concierge available 24/7 to help coordinate and solve any operational issues.
Core TIDY Features
Explore all the ways TIDY can transform your property operations
Automate Turnovers
Schedule and manage cleanings automatically between guest stays.
Automate Restocking
Keep properties stocked with automated inventory management.
Smarter Maintenance
Schedule and track routine maintenance tasks automatically.
Organize Operations
Streamline your property operations with digital checklists and workflows.
Enable Upsells
Increase revenue with automated upsell opportunities.
Improve Job Quality
Ensure consistent quality with photo verification and QA tools.
Save Time
Reduce manual work with smart automation and scheduling.
Integrate
Connect with your existing property management tools.
Ready to automate your pro communications?
Get started with TIDY today and see how Automated Pro Messaging—the only solution built for pro coordination—can save you 10-20 hours every week.