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Property management is a $137 billion industry in the United States. It is also, by almost any measure, broken.

If you own a rental property, you have two options. You can manage it yourself, which means fielding tenant calls at midnight, coordinating cleaners who may or may not show up, chasing down maintenance contractors, and spending hours each month on scheduling, communication, and problem-solving. Or you can hire a property manager, who will charge you 20 to 30 percent of your rental revenue to do those same things, often with inconsistent quality and limited transparency into what you are actually paying for.

Most property owners choose option one. Only about 20 percent of rental properties in the United States use professional property management. The number one reason cited by those who manage their own properties is cost. At 20 to 30 percent, the math simply does not work for most owners, especially those with one to four properties.

This is not a new problem. Property management fees have barely changed in decades. The industry has resisted disruption because the core work—coordinating the physical operations of a property—is genuinely difficult. It is local, high-variance, and dependent on real people showing up at real places at specific times.

Today we are announcing something we believe changes this equation permanently. TIDY is launching the world's first end-to-end AI property manager, delivering full property management—everything a traditional PM does—for 3.9 percent of revenue. That is 85 percent less than a traditional property manager.

This is not a chatbot. It is not a feature inside someone else's software. It is a complete property management platform—from cleaning and maintenance coordination to revenue management, guest communication, leasing, and emergency response—powered by AI and backed by human experts for edge cases.

To understand why this matters, and why we believe no one else can do this right now, you need to understand what actually goes wrong in property management and why even the biggest companies that have tried to solve it have failed.

What Happens When You Skip the Hard Part

Consider the largest publicly traded property manager in the United States. They went public via SPAC in late 2021 at approximately $10 per share. The stock peaked near $205, split-adjusted. At its height, the company was valued at roughly $4.5 billion and managed around 44,000 properties.

Then it collapsed. The stock fell 97 percent. Revenue dropped from $1.12 billion to approximately $910 million in a single year. The company accumulated more than $850 million in cumulative losses. They lost 4,000 homes—9 percent of their portfolio—in a single year as owners left over poor communication and disappointing returns. Ultimately, the company was acquired in a distressed sale for approximately $130 million and delisted from the stock exchange.

A $4.5 billion company reduced to a $130 million distressed acquisition. What happened?

The answer is deceptively simple. They solved the easy parts of property management and failed at the hard part.

The easy parts of property management are the things that can be centralized and run from anywhere. Marketing. Revenue management. Dynamic pricing. Guest messaging. Listing optimization. These are inherently digital, text-based tasks. You can run them from a single office for thousands of properties. Many companies have automated them successfully.

The hard part is the physical operations. Scheduling cleaners across thousands of properties in hundreds of markets. Handling no-shows. When a cleaner does not show up two hours before a guest arrives, someone has to solve that problem immediately. Verifying quality. Managing emergency maintenance at 2 AM. Coordinating plumbers, electricians, HVAC technicians, handymen, and dozens of other service providers, each with their own schedules, capabilities, and reliability track records.

This is what brought the company down. Their centralized operations—marketing, revenue management, guest communication—worked fine. But the local operations—the boots-on-the-ground coordination of cleaning and maintenance across hundreds of markets—could not be done cost-effectively with the tools and approaches they had. Every property is different. Every market is different. The variance is enormous, and the cost of failure is immediate and visible. A dirty property means a bad review. A bad review means fewer bookings. Fewer bookings means the owner leaves.

They tried to solve this by hiring more people. More local teams, more coordinators, more managers. The headcount grew, the margins shrank, and the quality still was not consistent enough to retain owners. The fundamental problem was that human coordination of local physical operations does not scale linearly. It scales with friction, exceptions, and compounding complexity.

The Half-Service Model: Skip the Hard Part Entirely

Others in the industry took the opposite approach. They looked at property management, identified the easy half—digital marketing, revenue management, guest communication—and built businesses around just that. They charge 10 to 15 percent, which is less than a traditional PM, and some manage tens of thousands of properties.

But if you use one of these services, you still need to find your own cleaners. You still need to coordinate your own maintenance. You still need to handle the 2 AM emergency yourself. You still need to verify that the work was done correctly. You still need a backup plan when your cleaner cancels two hours before check-in.

These models solve half the problem and leave the hardest half to the owner. That is why they can charge less than a traditional PM. They do less. And critically, they do not fundamentally change the economics for the property owner. You are still paying for coordination—just less of it—and doing the rest yourself.

This is the fundamental tension in the industry. Full-service property managers charge 20 to 30 percent because the physical coordination is genuinely expensive and difficult. Half-service companies charge 10 to 15 percent because they skip it. Neither model serves the property owner well. One is too expensive. The other is incomplete. Neither fundamentally changes the underlying cost structure.

Why We Spent 12 Years on Cleaning and Maintenance

TIDY was founded over 12 years ago. For the vast majority of that time, we focused on one thing: building the technology, AI, and operational infrastructure to coordinate cleaning and maintenance at scale.

This was not an accident. We understood from the beginning that the physical operations layer was the bottleneck for the entire property management industry. It was the part that could not be centralized. It was the part that required local knowledge, real-time decision-making, and the ability to handle thousands of edge cases. It was the part that everyone else either failed at or avoided.

Here is what 12 years of focused work on this problem produced:

• Digital twins of every property. Not a listing description. A structured digital model of the property including rooms, appliances, surfaces, access procedures, and complete maintenance history. When a tenant reports a problem, the AI already knows what is in the property, when it was last serviced, and what is likely wrong.
• AI models trained on data from over 100,000 properties. These models predict issues before they happen, optimize scheduling decisions, and make judgment calls that previously required an experienced human coordinator. When a cleaner cancels, the system does not just send an alert. It has already identified the best backup providers based on proximity, availability, quality scores, and cost, and it dispatches a replacement automatically.
• A network of vetted, performance-tracked service providers. Not a directory. A managed network where every provider has a quality score based on hundreds of data points: on-time rates, customer satisfaction, photo verification of completed work, consistency over time. The AI routes work to the best-performing providers and reduces allocation to underperformers. This is a meritocratic system that rewards quality.
• 98 percent no-show prediction accuracy. The system knows which jobs are at risk of a no-show before they happen and proactively arranges contingencies. This is the kind of capability you cannot build in a year or two. It requires years of operational data across thousands of providers and tens of thousands of jobs.
• 96 percent or higher on-time reliability. Industry average for individual contractors is approximately 70 percent. Professional firms achieve about 92 percent. We are at 96 percent and climbing, because the AI continuously optimizes provider selection and scheduling.
• Human experts for edge cases. AI handles the vast majority of routine coordination decisions. The genuinely complex situations that require judgment, empathy, or creative problem-solving are handled by dedicated human account managers. This is not a fully automated system with no human safety net. It is an AI-first system with human expertise where it matters most.

This is the foundation. The hard part. The part that brought down the largest publicly traded PM. The part that half-service companies skip. We spent 12 years building it because we knew that whoever solved local physical operations at scale would be positioned to deliver full property management at a fundamentally different cost structure.

Adding the Easy Parts on Top of the Hard Part

Once you have solved the coordination of physical operations at scale, adding the traditionally easy parts of property management is architecturally straightforward.

Revenue management and dynamic pricing are API-driven analytics tasks. Guest communication is a text-based workflow perfectly suited to AI. Leasing and tenant screening are structured decision processes. Sales calls and owner onboarding are conversational AI applications. PMS operations—calendar syncing, booking management, financial reporting—are software integration problems.

None of these are trivial. They all require careful engineering. But they are fundamentally different in nature from the local physical operations problem. They can be centralized. They can be fully automated. They do not require local knowledge or real-time physical coordination.

We built these capabilities through a 12-agent AI architecture. Twelve specialized AI agents, each responsible for a specific domain of property management operations, working together to deliver the full scope of what a traditional property manager does. Cleaning coordination. Maintenance management. Revenue optimization. Guest communication. Owner reporting. Emergency response. Leasing. Financial management. Quality assurance. Vendor management. Sales. Account management.

Each agent is purpose-built for its domain, trained on our 12 years of operational data, and integrated with the others so that decisions in one domain inform decisions in all others. When a maintenance issue is detected, the maintenance agent coordinates the repair, the guest communication agent notifies the affected guest, the revenue agent adjusts pricing if the property will be temporarily unavailable, and the owner reporting agent updates the owner—all automatically, all in real time.

This is what end-to-end means. Not one AI feature bolted onto a traditional workflow. Not a chatbot that answers tenant questions. A complete, integrated system that handles every aspect of property management from physical operations to digital operations to financial operations.

Why 3.9 Percent Is Possible

Traditional property managers charge 20 to 30 percent because human coordination is expensive. A human property manager can effectively manage approximately 50 properties. They need an office, a phone system, support staff, and local teams in every market they serve. The coordination labor alone costs approximately $128 to $160 per property per month.

AI changes this math entirely. Our AI-driven coordination costs approximately $37 per property per month. A single human account manager, handling only the edge cases that AI escalates, can oversee approximately 150 to 200 properties. The marginal cost of adding the next property is near zero.

This is not a loss leader. This is not subsidized by venture capital. This is the actual cost structure when AI handles the vast majority of coordination decisions. The 3.9 percent fee covers our costs and generates healthy margins at scale because the underlying economics are fundamentally different from a human-labor-intensive model.

At 3.9%, on a property generating $40,000/year in rental revenue, the management fee is $1,560/year. A traditional PM would charge $8,000 to $10,000. The owner saves $6,440 to $8,440 per year. Per property. Every year.

Why This Is So Difficult to Replicate

Several companies are using the phrase "AI property manager." We researched this carefully before launching. Here is what we found.

Some startups are building AI tools for property managers. They augment human PMs. The PM company still exists, still charges 20 to 30 percent, and uses these AI tools to be more efficient. The property owner sees no price reduction.

Others are building AI-enhanced property management software. Property managers use their platform. Again, the PM still exists, still charges traditional rates.

Still others—traditional PM software platforms—are adding AI features to their existing systems. Useful features, but the property owner still needs a property manager to use the platform.

None of these companies are delivering property management. They are selling tools to property managers. The distinction matters because the property owner's experience and cost does not change. The PM might be more efficient internally, but they are still charging 20 to 30 percent.

With TIDY, there is no middleman using our tool and marking it up. The AI is the coordination layer. The property owner pays 3.9 percent and gets full-service management.

Why can we do this and others cannot? Because you cannot coordinate cleaning and maintenance at scale with just software. You need the digital twins. You need the predictive models trained on years of operational data. You need the vetted provider network. You need the quality verification systems. You need the no-show prediction and automatic contingency dispatch. These are not features you can add in a product sprint. They are the result of over a decade of focused work on the hardest problem in property management.

What This Means for Property Owners

If you currently use a property manager, you can get the same service—or better—for 85 percent less. On a property generating $40,000 per year, that is $6,440 to $8,440 back in your pocket annually.

If you currently manage your own property because professional management was too expensive, you can now afford it. At 3.9 percent, the cost is low enough that virtually every property owner can justify it. No more midnight phone calls. No more scrambling for a backup cleaner. No more coordinating maintenance yourself.

If you are a homeowner—not a landlord—and you have never considered property management because the model was never designed for you, we are building for you too. Professional coordination of your cleaning and home maintenance, powered by AI, at a price that makes sense for the first time.

The property management industry has served only about 20 percent of properties because the other 80 percent could not justify the cost. At 85 percent less, that math changes for everyone.

What This Means for the Industry

We believe AI will compress the cost of property management coordination by approximately 90 percent over the next several years. This is not a prediction about distant future technology. It is happening now. We are delivering 85 percent cost reduction today, and the AI is still improving.

When coordination costs drop 90 percent, the industry transforms. The same pattern has played out in travel agencies, stockbroking, and tax preparation. Technology collapses the cost of coordination, prices drop, adoption goes from partial to near-universal, and the market consolidates around technology-first operators.

Property management will follow this pattern. The coordination layer—what PMs charge 20 to 30 percent for—will be automated. The physical work—the actual cleaning and maintenance—will still need to be done by skilled professionals. But the coordination of that work will be handled by AI at a fraction of the current cost.

For existing property managers, this is not a threat if you choose to adapt. The local expertise, market knowledge, and relationships that good PMs have built over years are genuinely valuable, especially during this transition. We believe the best path forward is partnership, not resistance. But the standalone economics of charging 20 to 30 percent for coordination that AI can do for 3.9 percent are not sustainable long-term.

For service providers—cleaners, maintenance technicians, handymen—the work itself is not going away. AI replaces the coordinator, not the cleaner. What changes is how work is allocated. In an AI-coordinated system, performance data drives everything. The providers who do great work consistently will get more business than ever. This is a more meritocratic system, and it rewards the people who are genuinely good at their craft.

The Foundation Was the Hard Part. The Future Is Everything Else.

We spent 12 years solving cleaning and maintenance coordination at scale because we knew it was the prerequisite for everything that follows. You cannot build an AI property manager on top of a foundation that does not include physical operations. You just end up with another half-solution.

The largest PM companies proved that scaling physical operations with human labor alone does not work. Half-service models proved that skipping physical operations entirely leaves the owner with half a solution. The dozens of AI startups building tools for property managers are proving that making the existing model more efficient does not change the fundamental cost structure for property owners.

The only way to deliver full property management at 85 percent less is to have AI handle both the physical coordination and the digital coordination, end to end. And the only way to do that is to have spent years building the operational data, provider networks, predictive models, and quality systems that make AI-driven physical coordination reliable at scale.

That is what we built. That is why it took 12 years. And that is why we believe this is a genuinely new category—not an incremental improvement on what exists, but a structural change in how property management works and what it costs.

We are calling it the world's first end-to-end AI property manager because, to our knowledge, no other company is delivering a complete property management platform—including physical operations—powered by AI, at this price point. Others are building AI tools. Others are building AI software. We are delivering AI property management.

Full service. End to end. 3.9 percent.

TIDY 7.0 delivers meaningful improvements to the chat experience and job management views, along with a range of bug fixes that address issues customers have been running into across scheduling, messaging, and mobile navigation.

New Features & Improvements

• Expandable Chat Improvements: The in-app chat now surfaces suggestions in a clearer, more trustworthy format, making it easier to understand what actions can be taken on your properties. Response handling has also been improved for faster, more reliable replies.
• Loading Indicators on Action Buttons: Action buttons now display a loading state while your request is being processed, so you always know something is happening and can avoid accidentally tapping twice.
• Improved Job Page & Notification History: The job detail page has been redesigned for better clarity around quotes, job scenarios, and status updates. Notification history now shows a more complete timeline of events — including pro cancellations and schedule changes — directly on the job view. The Pros page is also now available on mobile.

Bug Fixes

• Fixed an issue where the Schedule List view showed "No scheduled items found" even when jobs were scheduled.
• Fixed future jobs incorrectly displaying a "No Show" status.
• Fixed the Sign In button overlapping the Add a Property form on native apps.
• Fixed an error when opening a conversation in the Messages view ("Error sending message. Please try again later").
• Fixed an issue where cancelling a job caused other job cards on the page to stop loading until a manual refresh.
• Fixed the Subscription section not loading on certain accounts.
• Fixed the feedback rating card pushing content off-screen when a user tried to rate a message.
• Fixed pro names intermittently disappearing from the Messages page conversation header.
• Fixed a case where pro cancellations were not appearing in the job notification history.
• Fixed a token conflict that could cause login issues when a user was signed into both the homekeeper and customer apps on the same device.

TIDY 6.9 adds a Hostfully integration and fixes several front-end issues across booking, authentication, workflows, and device compatibility.

New Features & Improvements

• Hostfully integration: You can now connect your Hostfully account to TIDY, syncing property management data the same way Guesty and other PMS integrations work.

Bug Fixes

• Booking & auth in guest mode: Fixed several issues where users in guest mode could reach the booking view without completing sign-up. Also fixed the auth modal being unresponsive for up to 20 seconds when booking from the schedule list page.
• Job frequency display (Pro app): Fixed an issue where all plan-type job opportunities showed “Recurring” instead of the actual job frequency.
• Workflow editor on mobile: Fixed multiple issues in the Workflows section on mobile and native apps — editing workflows, loading trigger outputs, and adding template workflows all work correctly again.
• Chat loading in private browsing: Fixed an issue where the chat panel would get stuck on “Loading conversations...” when opened in an incognito or private browsing window.
• Google & Apple sign-in reliability: Fixed an issue where signing in via Google or Apple would fail on the first attempt. Sign-in now works on the first try.
• Samsung Galaxy Z Fold layout: Fixed navigation and scroll issues on Z Fold devices, including the properties list not scrolling and the schedule page not rendering correctly.

TIDY 6.1 is a focused follow-up to our 6.0 launch. This release addresses dozens of bugs and adds quality-of-life improvements across the app — particularly around scheduling, checklists, mobile, and the native app experience.

New & Improved

• Chatbox overhaul: Links in chat are now clickable and navigate within TIDY. Photos display inline with an expanded view. Chat switching is more reliable, and the interface has been cleaned up on both desktop and mobile.
• Global search: Search has moved to the top nav bar and now works across the entire app. TIDY logo added to navigation for better branding.
• Referral codes: Partner referral links now show a confirmation banner and auto-apply the discount at checkout.
• Schedule filter improvements: The filter bar on the Schedule page now handles multiple active filters without overlapping content.
• Past job checklists: Checklist text on past jobs is now selectable. Removed unnecessary edit button and cleaned up the UI.
• Accessibility: Improved support for screen readers and assistive technology across the app.

Bug Fixes

Checklists & To-Dos

• Checklist name and description changes now reflect immediately without a page refresh.
• Custom fields on checklist items can now be edited reliably, including select-type fields.
• Marking items as important via the star icon now persists correctly.
• All lists now appear on the Default Checklist page — previously some were missing.
• Fixed a flash of the "Add Property" button when opening a checklist.

Scheduling & Jobs

• Cancelling or rescheduling a job with filters active no longer requires a page refresh to see updates.
• Schedule filters now persist correctly when navigating away and returning.
• Quotes now display on the Job page even when "Best Available Pro" is the placeholder.
• Share Job links now work correctly (previously used a broken path).
• Fixed visual glitch with grey area on the book job info page (mobile).
• Custom field entries on properties now save correctly.

Account & Authentication

• Password reset page no longer blocked by the account selection modal.
• Sign-in options are now visible after dismissing the account selection on mobile.
• Fixed "For Service Pros" link on account selection — now points to the correct URL.
• Privacy link in the auth modal now works.
• Onboarding messages no longer reappear after signup if previously dismissed.
• Fixed an issue where Pros couldn't check in due to an incorrect identity verification redirect.

Mobile & Native App

• Back button from Automations now returns to the More menu instead of Integrations.
• Long property names no longer overlap header icons on Overview.
• Deleted addresses in Guest mode no longer persist on the Overview page.
• "Request Pro" button on native no longer becomes unresponsive after selecting time/frequency.
• "All Properties" dropdown on Overview no longer causes cards to overlap with the property list.
• Delete address confirmation dialog is no longer cut off on native.
• Audit Logs now have a back button on native.
• Quick suggestion text in chat now displays in full before sending.
• Fixed layout issues in agent onboarding (message alignment, button overlap).
• Pros link in search now navigates to the correct page.

First, a little history. With the launch of TIDY 5.0, we achieved best-in-industry results at being able to customize and operate your cleaning and maintenance at any scale—from one property to thousands. We're grateful to the great customers who've been working with us along the way.

However, at TIDY we've been working since our founding to fully automate cleaning and maintenance, with the idea that one day things will be done with robotics. Along this journey we've taken several major milestones, and the latest is a big one.

Agents Operating Throughout Your Properties

With TIDY 6.0, you can now have agents operating throughout your properties to help you deliver amazing cleaning and maintenance results. We have 10 agents today that span the full gamut of everything you need to manage your cleaning and maintenance operations. This includes scheduling agents for helping schedule, maintenance agents (something we previewed in October) to manage messaging with your pros, restocking agents, and more.

This allows property owners and managers, for the first time, to take a fully hands-off approach to cleaning and maintenance orchestration.

Customize Absolutely Everything

As always, we allow you to customize absolutely everything. We know every property manager has their own unique workflow requirements, checklist requirements, vendor requirements, and more. TIDY can accommodate any of those—completely autonomously.

Feature Highlights

That's the high-level vision. Let's talk about the features. They're too many to list individually, but here are some highlights:

• Checklists & Maintenance (Renamed)
  We've changed the name of To-Dos and Tasks to Checklists and Maintenance to clarify the differences between these things. Checklists are things you want people to get done. Maintenance is any type of item that comes up—either reported by a pro, reported by a guest or tenant, or added manually by you.
• Smarter Checklists
  Checklists are now dramatically easier to work with. You can more easily use the same checklist across all your properties with smart matching for restocking items.
• Agents Everywhere
  As we mentioned, on almost every page there's an agent now. You can specify what triggers the agent and what actions it needs to take—in plain English. Our team will review these, make adjustments, and let you know as needed. We know it can be a little tricky to figure out exactly what you should say in any circumstance.
• Pro Message Automation (Now in Public Beta)
  This is now leaving our private beta and going into public beta. Anyone can now start using message automation with their pros. We think this is the biggest time-saver we've ever built.
• Easy Feedback, Everywhere
  We've made it really easy to chat with us, with a message box on many pages. We believe strongly that the primary thing you should be doing in most cases is telling us what you want—what's going wrong, what's not happening the way you want. We can most easily make changes that way.

How Are We Able to Do This?

The advancement in agentic LLMs is a huge part of it. We couldn't do what we're doing today without them. However, we also have our outstanding concierge team, which acts like a team of cloud humans to resolve issues. This has been an important way that we've developed the product, and we continue to be able to provide excellence even in those cases where LLMs aren't quite good enough yet.

TIDY's core infrastructure is the backbone. Without TIDY's core infrastructure, you would not be able to do this. Nobody can just have a black box of ChatGPT managing your properties and hope to have it do anything—it doesn't work like that. You need strong scaffolding with many, many features that we've introduced over many years to allow people to customize things. We're strong believers that every home is a unique snowflake with unique requirements. There's no such thing as an easy or simple job—they just don't exist.

So the combination of software scaffolding, combined with LLM reasoning, and a fallback to humans means that we can achieve superhuman results for a fraction of the cost.

Simpler Plans, Dramatically Lower Cost

With these developments, we've been able to improve the quality of our Autopilot service as well as reduce the cost. As part of this change, we simplified our plans and made them even easier. Before, you had to pay for automation with flat fees or other fees per message and such. Now it's much simpler:

We charge just 3.9% per completed cleaning and maintenance job.

Compare that to the industry average of 10-15%. This can be a whopping 60-90% cost reduction over a traditional property manager—and all of this is with higher quality standards: advanced AI to predict issues, advanced AI to respond more quickly, humans available 24/7, and things that are just not possible with traditional property managers.

What's Next

With TIDY 6.0, we're certainly not done yet with our journey to fully automating cleaning and maintenance. We're happy to be pretty transparent with our roadmap: throughout 2026, you can expect a lot of improvements to the agentic experience. Both the UI to help you understand what your agents are doing, making sure we can actually accommodate every case possible, and making it easier than ever to set up and get going.

We've made it easy to give us feedback in the app, so send us a message about anything you'd like changed. We look forward to bringing the future of cleaning and maintenance into today.

The Industry Is Shifting

Property management is undergoing a dramatic shift. As things automate, we expect costs to come down, which is going to dramatically change the industry. TIDY is a partner you can count on to stay ahead of the curve and make sure you're competitive as the world around you moves to AI. Using TIDY gives you a competitive advantage.

Lower costs also allow us to serve consumers—being the first, really, to ever allow consumers to access the benefits of property management. A single place to call and ask about any cleaning and maintenance needs, and have it getting done for you, at one low cost.

The majority of managing cleaning and maintenance vendors is communication. FINALLY, you can automate that.

We're thrilled to announce Automated Pro Messaging at the VRMA International Conference—the industry's only automated messaging solution built specifically for coordinating with your pros (cleaning and maintenance vendors and employees). Unlike guest messaging automation offered by many platforms, this is the first and only solution purpose-built for pro coordination. Built on 10 years of deep software expertise in property management, this groundbreaking feature transforms how you manage pro communications.

What makes it work? A human-in-the-loop approach ensures your preferences are followed and prevents endless AI loops with vendors. You maintain complete control while automation handles the routine coordination work, saving hours every week.

Why Automated Pro Messaging (Not Guest Messaging)

Many platforms offer automated guest messaging—but what about coordinating with your pros? Property managers spend countless hours each week handling repetitive pro messages: "I'm running late," "What's the gate code?" "Can we reschedule?" "Where should I park?"

We've heard from customers managing hundreds of properties who spend hours every week—sometimes a full-time job's worth—just coordinating with their pros. Automated Pro Messaging solves this by handling these communications for you, intelligently and professionally.

What Automated Pro Messaging Does

Automated Pro Messaging handles 35+ common pro communication scenarios across five key categories:

• Scheduling & Coordination: Reschedule requests, cancellations, running late notifications, and job status updates
• Property Access & Logistics: Gate codes, lockbox locations, parking instructions, and tenant coordination
• Operations & Maintenance: Equipment requests, damage reports, supply needs, and weather delays
• Financial: Payment questions, invoice inquiries, and quote requests
• Safety & Escalation: Automatic escalation for emergencies, safety concerns, and legal matters

Complete Control, Full Transparency

This isn't a "black box" automation. You maintain complete control over every aspect of how Automated Pro Messaging operates:

Gradually enable automation features as you build confidence

• Choose what messages to automate: Select from 35+ message categories—start with just a few or automate everything
• Define authorized actions: Control exactly what Automated Pro Messaging can do on your behalf, from rescheduling jobs to providing access codes (25+ action types available)
• Set your schedule: Configure active hours, wait times, and business-hours-only modes
• Customize communication style: Set formality level, friendliness, assertiveness, and brand voice
• Create custom rules: Add unlimited scenario-specific guidance for your unique situations

Define custom rules to control exactly how Automated Pro Messaging responds

Every interaction is logged with complete transparency—timestamps, confidence scores, rules applied, and full audit trails. You can review, provide feedback, or intervene at any time.

Human-in-the-Loop: The Key to Success

What makes Automated Pro Messaging truly powerful is the human-in-the-loop approach. This isn't pure AI automation that can spiral into endless loops with vendors. Instead, the system ensures your preferences are followed and intelligently escalates situations that need your attention.

Automatic escalations for urgent issues with suggested responses

Built on 10 years of experience solving the unique challenges of pro coordination, the system delivers:

• Consistent responses that follow your rules and preferences
• Intelligent escalation when situations need your judgment
• Continuous improvement from your feedback
• Context awareness using property-specific and vendor-specific notes

Provide feedback on any response to continuously improve the system

Start with suggested responses that require your approval, then gradually enable full automation as you build confidence. The platform includes a testing simulator so you can validate behavior before going live.

Complete Transparency, No Black Box

This isn't a "black box" automation. You can see everything that happens—both individual messages and categorized summaries. Review any conversation, provide feedback to improve responses, and maintain a complete audit trail for compliance.

View analytics by category and type

Phone call summaries and activity

Pro Call Handling Too

Beyond messaging, Automated Pro Messaging can also handle inbound calls from your pros. Configure business hours, voicemail greetings, and escalation protocols. Your pros can reach you how they prefer, while you maintain control.

Built on TIDY's Pro Management Platform

As with all TIDY features, Automated Pro Messaging provides tools for you to coordinate more effectively with your pros (vendors and employees). TIDY gives you technology to manage your pros—you maintain complete control over all actions and communications. This isn't a service we provide; it's a powerful tool that makes your pro coordination more efficient.

Join the Automated Pro Messaging Beta

Automated Pro Messaging is currently in private beta. We're working with select property management companies to refine the feature before widespread release, which is expected in the first half of 2026.

If you're interested in joining the beta program, please contact our sales team at sales@tidy.com. We're looking for property managers who handle high volumes of pro coordination and want to help shape the future of automated pro communications in property management.

See It Live at VRMA International

Visit the TIDY booth at VRMA International for an exclusive live demonstration. See firsthand how the industry's only automated messaging solution for pros (not guests) can transform your operations.

Our team will walk you through real-world pro coordination scenarios, demonstrate the human-in-the-loop approach in action, and show you how this breakthrough can save you hours every week. Whether you're managing 10 properties or 1,000, you'll see how Automated Pro Messaging adapts to your needs.

Learn More

For complete details about Automated Pro Messaging, including all features, controls, and capabilities, visit our documentation page.

For our 6.0 release, we have focused relentlessly on making the entire TIDY app faster, more polished, and significantly easier to use. Property Managers have told us time and time again that speed and simplicity matter to them. While previous releases brought substantial improvements, TIDY 6.0 takes a massive leap forward. We've listened to your feedback and re-engineered core experiences to ensure you can manage your properties efficiently, take actions with fewer steps, and get started with powerful features more easily. TIDY is so powerful and helpful, that making it even easier to use was a huge challenge, one that we are very proud of.

We are excited to announce the launch of TIDY 6.0! In this release, the median time to complete actions has been reduced by an incredible 40%, with even greater improvements for managers handling over 100 properties. This version is all about enhancing your ability to see what's happening across your properties and act swiftly.

Key Highlights of TIDY 6.0:

• Speed & Efficiency: Experience a significantly faster app, with median action completion times reduced by 40%. Many common actions now require fewer clicks, streamlining your workflow.
• Enhanced Ease of Use: We've made it much simpler to get started with our powerful features, including automating turnovers, restocking & inventory management, and more.
• Polished Design: A fresh, intuitive design makes navigating the app and understanding how to perform tasks easier than ever before.
• Improved Information Density: See more of what's happening across all your properties at a glance, with more detailed statuses and clear visual cues.

Powerful New Integrations

TIDY 6.0 significantly enhances how you connect with your other essential tools. We have improved our integrations so that you can pull in much more data from your sources, including custom fields from Guesty, Hostaway, Smoobu, Ownerrez, and more.

In addition, we are excited to announce beta support for pushing data into your integrations, starting with Guesty and Hostaway. This means more seamless workflows and less manual data entry. If you would like your integration supported for data pushing or have other integration requests, please reach out to us!

Broader International Support

Our global user base is incredibly important to us. With TIDY 6.0, our language support has improved significantly. The app now more natively supports these major languages: English, Spanish, French, Portuguese, German, Italian, Japanese, and Arabic, making TIDY more accessible to teams around the world.

Focusing on You, Building for the Future

In many ways, the biggest changes in TIDY 6.0 are designed to help humans use our software more easily and effectively. This release took a step back from our intense focus on automation to ensure the user experience for people using the software themselves was dramatically better. We've addressed numerous bugs and polished countless interactions to make sure everything is smooth and fast.

We are incredibly proud of this release, but our journey doesn't stop here. Our long-term goal is to completely automate the management of cleaning and maintenance operations by 2027. To achieve this, we need to continuously improve the toolset for managers to observe their properties, understand what is going on, and monitor their human teams, their software, and their Cleaning and Maintenance AIs.

Your feedback is invaluable. If you have any suggestions at all on how we can improve TIDY, please let us know. We are committed to building the best platform for property care and management.

Other Key Features in 6.0

• Getting Started: Clients can now select their goals and get walked through achieving them.
• ACH DEBIT: Clients can now add their Bank Accounts to TIDY and load credit directly from it.
• Enhanced Arrival Notifications: When a Pro marks their arrival or starts a cleaning, the system message will now include the specific address name of that job, instead of a generic "Arrived at home."
• Kilometer Support: Pros can now choose their preferred measurement (Miles or Kilometers) for the Mileage calculator.
• Public Job Link in Triggers: The Public Job Link has been added to Job Triggers for more flexible automation options.
• Improved Evolve and Escapia Imports: We've enhanced support for importing data from Evolve and Escapia.
• Faster Integration Re-syncing: Re-syncing data with integrations is now faster for more timely updates.
• Expanded Reservation Fields: Enjoy better support for custom fields, along with new standard fields for reservations such as number of guests, pets, adults, infants, and children.
• Custom Field Visibility for Pros: Clients can now control whether a Custom Field is visible to Pros.
• Enhanced Cancellation Notifications for Pros: Pros can select their preferred notification methods (SMS, email, phone call, or in-app) for when a scheduled job is cancelled.
• Payment Method on Invoice: The method used to pay an invoice is now clearly displayed on the Paid Invoice page.
• Block Job Completion Setting: Clients can now require Pros to enter all details in Custom Fields before completing a job using the "Block Completion Without Required Fields" setting.
• Faster Messaging Updates: Experience quicker messaging updates when actively viewing a page with messages.

Major Messaging & Notification Improvements

Communication is at the heart of great property management, and TIDY 6.0 brings a host of updates to make messaging and notifications easier and more effective than ever:

• Easier Notification Preferences: Set your notification preferences with just a few clicks, choosing exactly how and when you want to be notified (SMS, email, phone call, or in-app).
• Improved In-App Notifications: Get clearer, more actionable notifications right inside the app, so you never miss an important update.
• All-New Notification Center: Access a dedicated notification center where you can view, manage, and catch up on all your recent notifications in one place.
• Streamlined Pro Messaging: Enjoy a redesigned messaging experience that makes it easier to see full threads and conversations with your Pros, so nothing gets lost and you can resolve issues faster.
• And More: We’ve made dozens of smaller improvements to make communication smoother and more reliable throughout the platform.

Thank you for all the feedback that helped shape these updates! We’re committed to making TIDY the best platform for property care and management, and your suggestions are invaluable.

TIDY's Short Term Roadmap

TIDY continues to work to completely automate all cleaning and maintenance management by 2027. The biggest single hurdle is automating communication, particularly voice communication. We expect by the end of 2025 to have the framework in place to monitor and automate all text and voice communication with pros; much of this is already live but improvements are ongoing. We expect by the end of 2025 for you to be able to automate everything, and 2026 through 2027 will focus on polishing things from real-world use.

We're pleased to announce the release of TIDY 5.9.1, a focused update that significantly improves our reservation import capabilities and resolves critical issues with bulk operations. This update streamlines the process of managing properties across multiple platforms.

Improved Integration Systems

Enhanced Third-Party Platform Support

• Evolve Integration Enhancement: We've completely revamped our Evolve import conversion system, allowing for smoother and more reliable bulk importing of Evolve property data.
• Escapia Format Support: Added comprehensive support for Escapia format reservation uploads, making it easier to transition your property management data into TIDY.

Critical Bug Fixes

Reservation Management

• Duplicate Prevention: Fixed a critical issue where manually added reservations were being duplicated during CSV export/import operations.
• Bulk Import Reliability: Resolved synchronization issues when bulk importing reservations, ensuring automated cleaning and maintenance jobs are correctly scheduled without duplication or loss.

System-Wide Improvements

• Enhanced data validation during the import process
• Optimized performance for large batch operations
• Improved error handling and reporting for failed imports

What This Means For You

These improvements mean fewer manual corrections after imports, more reliable automation of your cleaning schedules, and a smoother overall experience when managing properties across multiple booking platforms. Property managers working with Evolve and Escapia systems will particularly benefit from these enhancements.

As always, we value your feedback and continue to prioritize improvements that streamline your property management workflow. Thank you for choosing TIDY as your property management solution.

TIDY has made it easier than ever to get messages from all your pros into the TIDY app. And now, we have a new ability to get guest or tenant messaging into the app as well. This allows you to coordinate all your cleaning and maintenance-related communication in one spot.

Here's how it works:

You can generate a "smart number" for either your guests, your pros, or both. Creating a smart number is easy - just go to the "Messages" section of your app and click the "Smart Number" button. This number is unique to you and your set of properties.

When someone texts this number, the messages will come through into Tidy's "Messages" section. From there, you can take action - schedule maintenance, schedule cleaning, coordinate with your pros, etc.

This feature is particularly powerful for guest or tenant emergency maintenance handling. You can set up workflows where our concierge can handle these incoming texts from your guests or tenants and coordinate the cleaning and maintenance with your pros according to your custom rule set.

For pros who may be less inclined to use the software, the smart number allows them to communicate with you via their preferred channel - text messaging. As messages come in, you can set up workflows to have our concierge help manage them.

In the near future, we will have AI tools to help automatically suggest tasks based on these incoming messages. Our hope is that over time, you'll be able to train agents to communicate on your behalf, always following your rules and priorities.

TIDY's smart numbers now enable you to more effectively handle emergency maintenance situations with guests or tenants and communicate with pros who are less prone to using the software.

TIDY is the ultimate tool to help you coordinate your cleaning and maintenance with your entire team. Try TIDY today.