TIDY Concierge

Concierge

TIDY Concierge

The Concierge combines our AI agent with 24/7 humans to help.

AI can make mistakes. Please verify important information.

Your Account Manager

Every TIDY account has a dedicated account manager — a real person who helps you get set up, answers questions, and makes sure you’re getting the most out of the platform. Your account manager works alongside TIDY’s AI and Concierge team so you always have a point of contact for your account.

Thomaz is TIDY’s default account manager. Until a specific manager is assigned to your account, you’ll see Thomaz as your point of contact. Once a dedicated manager is assigned, their name and photo automatically replace the default throughout the app.

Where to Find Your Account Manager

Your account manager’s name and photo appear in several places across the app so they’re always easy to reach:

  • Desktop "Live" pill — In the top-right corner of the app, showing your manager is available
  • Mobile "More" page — A card with your account manager’s details near the top of the More tab
  • Onboarding nudge bar — While you’re getting set up, your account manager appears in the onboarding prompts to help you along
  • Account Manager detail page — Tap the card or pill to open the full detail view with all contact options

Contacting Your Account Manager

Open the Account Manager detail page to reach your manager directly. Depending on what’s available, you can:

  • Email — Send a message to your manager’s email address
  • Call or text — Reach your manager by phone or SMS
  • Chat in the app — Continue the conversation in the Concierge chatbox at any time

Your account manager and the Concierge team work together. For day-to-day operational requests, the Concierge is always available in the app. For account-level questions and setup help, your account manager is your dedicated contact.

Common Questions

Why do I see "Thomaz" as my account manager?

Thomaz is TIDY’s default account manager and is shown until a dedicated manager is assigned to your account. Once a specific manager is assigned, their name and photo will replace the default automatically.

Can I change my account manager?

Account managers are assigned by TIDY. If you’d like to discuss your assignment, reach out through the Concierge chatbox or contact your current manager directly.