Upsells Agent

The Upsells Agent is an AI-powered assistant that automatically manages upsell opportunities by coordinating schedules to accommodate guest requests like early check-in, late checkout, and mid-stay cleaning services.

What the Upsells Agent Does

The Upsells Agent works to maximize revenue opportunities while maintaining service quality by intelligently managing appointment scheduling. It can:

• Enable early check-in - Automatically adjust cleaning schedules to accommodate early guest arrival requests
• Allow late checkout - Reschedule cleaning jobs to permit extended guest stays
• Coordinate same-day check-in - Move appointments around to enable quick turnovers for same-day bookings
• Schedule mid-stay cleanings - Automatically book cleaning appointments during extended stays
• Optimize pro schedules - Rearrange jobs to maximize upsell opportunities without compromising service
• Communicate availability - Inform you whether upsell requests can be fulfilled based on scheduling

How It Works

The Upsells Agent activates when upsell requests are received:

1. Request Detection - Identifies upsell requests from guests (early check-in, late checkout, mid-stay cleaning)
2. Schedule Analysis - Evaluates existing cleaning and maintenance schedules for flexibility
3. Feasibility Check - Determines if the request can be accommodated by rescheduling jobs
4. Pro Availability - Checks if pros can adjust their schedules or if backup pros are needed
5. Schedule Adjustment - Automatically reschedules jobs to accommodate the upsell request
6. Confirmation - Notifies you of the feasibility and coordinates execution or informs you if not possible

Configuring the Upsells Agent

Customize how the Upsells Agent handles upsell opportunities:

• Upsell priorities - Define which upsell types take precedence (early check-in vs. late checkout)
• Schedule flexibility - Set how much schedule adjustment is acceptable to accommodate upsells
• Pro preferences - Configure which pros are willing to adjust schedules for upsells
• Pricing rules - Set minimum pricing for different upsell types to ensure profitability
• Buffer times - Define minimum time needed for turnovers and cleaning
• Auto-approval limits - Set which upsell scenarios can be auto-approved vs. requiring your approval

Viewing Agent Activity

The Upsells section shows all upsell request activity, including which requests were accommodated, which required schedule changes, and which couldn't be fulfilled. You can see the agent's schedule adjustment logic for each request.

Manual Override

You have final control over all upsell decisions. You can approve upsells the agent marked as infeasible, decline ones it approved, or manually adjust schedules differently. The agent respects your decisions and learns from your preferences.

Key Benefits

• Increased revenue - Say "yes" to more upsell requests by optimizing schedules
• Better guest satisfaction - Accommodate guest needs while maintaining service quality
• Reduced manual coordination - Automatic schedule adjustments save time
• Optimized pro utilization - More efficient use of pro time and availability
• Competitive advantage - Offer more flexibility than competitors who manually manage schedules
• Risk management - Ensures upsells don't compromise core service delivery