TIDY Concierge
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Reviews
Reviews are a revenue lever: on every channel, a strong, well-responded review history lifts your ranking and your booking rate. TIDY handles both sides of reviews for you — leaving guest reviews on your behalf, following a policy you set, and tracking every review across channels in one place so nothing slips through.
Leaving Reviews
TIDY leaves guest reviews for you automatically, following a policy you set. The default policy rewards great guests quickly and keeps the record honest for everyone else. You stay in control of the tone and can edit or cancel any review before it posts.
Great stays: review right away
Once your cleaner confirms the property was left in good shape, TIDY leaves the guest a 5-star review right away, with a warm, personal message. Reviewing early leaves the guest with good vibes, encourages them to reciprocate with a strong review of their own, and gets the positive review on the record while the stay is still fresh.
Problem stays: wait, then stick to the facts
If a stay didn’t go well, TIDY doesn’t rush. It holds the review until the end of the 14-day review window, then leaves an honest, factual account of what happened — no emotion, just what occurred. Waiting until the window is nearly closed keeps the record accurate and avoids a back-and-forth of retaliatory reviews.
Ask the right guests to review
A review request is a nudge, so TIDY points it where it helps. Guests who had a great stay get a reminder to leave a review — they lift your rating and give other hosts a clear signal of a good guest. Guests whose stay had problems are left alone.
You set the policy; TIDY runs it. Tie the trigger to your cleaner’s turnover confirmation and TIDY queues the 5-star review and thank-you nudge automatically for great stays, and holds problem stays for a factual review at the end of the window. You approve the tone and stay in control of every message.
Tracking Reviews
Every review — the ones TIDY leaves for you and the ones guests leave you — lands in one place, across all your channels. Each review shows the property, guest, channel, rating, and the stay dates, plus a status:
- Needs response — the review is waiting on a reply.
- Responded — you’ve already replied.
Responding to Reviews
TIDY typically replies to guest reviews on your behalf, so critical and everyday feedback get a timely, professional response. You can also track every review in TIDY and reply yourself whenever you prefer — filtering by status makes it easy to clear anything that still needs a response.