TIDY Concierge

Concierge

TIDY Concierge

The Concierge combines our AI agent with 24/7 humans to help.

AI can make mistakes. Please verify important information.

Where Your Property Gets Seen

Every marketplace, search engine, and app where a potential guest or tenant might come across your property. Checkmarks show which rental types each channel serves — including rent-by-the-room (co-living) — and the last column shows whether it’s included or an add-on the owner pays for.

ChannelShortMidLongRoomIncluded / Add-on
Airbnb
Vrbo
Expedia
Hotels.com
Booking.com
Agoda
Trip.com
Google Vacation Rentals
Tripadvisor
Hopper
Whimstay
Homes & Villas by Marriott*
Plum Guide*
HomeToGo$499–$1,499/yr
Blueground
Nestpick
CorporateHousing.com
Furnished Finder$199/yr
Corporate Housing by Owner$399/yr
Zillow
Zumper
Trulia
HotPads
Apartments.com
ApartmentFinder
ForRent
Homes.com
Realtor.com
PadMapper
Craigslist **
PadSplit
SpareRoom
Roomster
Diggz
Direct booking (your own site)

* Requires approval — select homes only.
** Free in most markets; $5 per post in Boston, Chicago, and New York City.

Optional paid boosts— rank higher on channels you already appear on: Booking.com Preferred Partner / Visibility Booster, Expedia Accelerator & TravelAds, Vrbo Sponsored Listings, and Zillow premium listing (~$30/listing).

For mid-term distribution, TIDY also works with ALEs — alternative lodging / insurance-displacement firms that place guests after a covered loss. ALEs are an additional placement path alongside the mid-term channels in the table, not a separate row.

How Listings Connect

In the product, the Add Listing flow (in Revenue → Listings) groups these channels into four categories, each with its own connection style:

CategoryPlatformsConnection style
Short-Term SitesAirbnb, VRBO, Booking.comCo-host invite
Long-Term SitesZillow, Apartments.com, ZumperSyndication
Mid-Term SitesFurnished FinderSyndication
By-the-Room SitesPadSplitSyndication
  • Co-host invite (short-term sites) — you invite pm@tidy.com as a co-host on the platform, and TIDY walks you through the exact clicks for that site. TIDY then polls the platform for reservations and calendar data.
  • Syndication (long-term, mid-term, and by-the-room sites) — you supply the listing URL or ID and the listing enters a syndication pending state until the platform confirms it. No co-host invite is needed.

Each syndicated platform asks for its own identifier — a Zillow URL or ZPID, an Apartments.com or Zumper listing URL, a Furnished Finder property ID, a PadSplit property URL.

Marketing to Housing Choice Voucher Applicants

TIDY applies the property’s fair-housing and source-of-income rules when creating and distributing long-term listings. TIDY never publishes or applies “No Section 8” or another voucher-status exclusion. Voucher inquiries enter the same application pipeline and collect the PHA and voucher details needed for lease-up, with any additional jurisdiction-specific source-of-income rules applied to screening and advertising.

When a voucher holder applies, TIDY follows the written screening policy and opens the Section 8 Housing Choice Voucher workflow after tenant selection.

What Vrbo & Booking.com Need Before a Listing Goes Live

Vrbo and Booking.com connect to TIDY the same way Airbnb does — you invite pm@tidy.com as a co-host, and the listing stays on your account. If a property isn’t on these platforms yet, the details below are what each platform asks for to create the listing. The more complete this is up front, the faster your listing goes live — gathering photos and verification documents tends to be the slowest step, so it helps to start those early.

Vrbo

Prefer a dedicated page? See Vrbo Listing Requirements (same photo and setup checklist).

Vrbo is whole-home only

No shared spaces or single-room rentals are allowed on Vrbo.

1. Property & Location

  • Exact address: street, unit #, city, state, zip.
  • Property type (House, Condo, Cabin, Villa, Apartment, Townhouse, Chalet, Houseboat).
  • Size & layout: # bedrooms / bathrooms + full sleeping config (e.g. Bedroom 1: King; Bedroom 2: 2 Twins; Living Room: Sleeper sofa).
  • Maximum occupancy.

2. Media & Marketing

  • Photos: 6 minimum to publish; aim for 20–25+.
    • Minimum resolution 1024×683 px; recommended 3840×2160 (4K).
    • Landscape only, under 20MB, JPG/PNG/GIF. No watermarks, filters, or B&W.
    • Dropping below 6 photos for 30+ days can trigger an indefinite suspension — chase owners for media early.
  • Video link (optional): YouTube/Vimeo tour.
  • Headline: min 20 characters; lead with the standout feature.
  • Description: min 400 characters; focus on experience, layout, proximity to attractions.

3. Amenities & Safety

  • Standard: Wi-Fi, heating/AC, parking type, linens/towels, washer/dryer, kitchen appliances.
  • Premium: pool, hot tub, grill, patio/balcony, beach/ski access.
  • Mandatory safety disclosures: working smoke + carbon monoxide detectors (location confirmed). Disclose any surveillance devices per Vrbo policy.

4. House Rules & Booking Policies

  • Check-in/out windows + access type (smart lock, lockbox, etc.).
  • Pets: allowed? If so — weight limit, max #, type.
  • Events/parties: prohibited or conditional (max attendees).
  • Smoking: outdoors only or forbidden.
  • Minimum renter age.

5. Logistics & Availability

  • Booking mode: Instant Book (better ranking) vs. 24-hr request approval.
  • Min/max stay lengths, including seasonal rules (e.g. 7-night summer minimums).
  • Booking window (how far out guests can book).
  • Calendar sync URLs from other platforms (Airbnb, Booking.com) to prevent double bookings.

6. Rates, Fees & Cancellation

  • Base nightly rate + weekend premiums (or enable dynamic pricing).
  • Fees: cleaning (fixed), pet (per stay/night), extra guest, security deposit.
  • Cancellation policy — owner picks one: Relaxed, Moderate, Firm, Strict, or No Refund.

7. Legal, Compliance & Taxes

  • STR permit / license number (now required to display where the jurisdiction mandates one).
  • Lodging/occupancy tax rate + whether Vrbo collects & remits or the owner handles it manually.

8. Owner Identity & Payment

  • Account owner: full legal name, phone, email, billing address.
  • Identity verification (now mandatory): government-issued photo ID + valid payment method for fraud prevention.
  • Banking: bank country, routing #, account # for payouts.
  • TIN/EIN or SSN for year-end tax reporting.
Vrbo’s fee to the owner

Either ~8% pay-per-booking (5% commission + 3% payment processing) or a flat $699/year subscription — useful context for owner conversations.

Booking.com

Unlike Vrbo, Booking.com allows partial-property listings

Individual rooms, shared spaces, apartments, and boutique-hotel setups are all supported.

You can connect a Booking.com listing to TIDY before it is live on Booking.com. Sync starts as the listing becomes active. Listings that are closed or not yet active appear as paused in TIDY.

1. Property Categories & Layout

  • Category: Apartment, Villa, Holiday Home, B&B, Guest House, etc.
  • Structure: total # of units under this property name.
  • Per unit: layout, exact bed types (King, Twin, Sofa Bed), max capacity (adults + children).
  • Unit size in m² or ft² (heavily used by guests to compare).

2. Location & Pinpoint Accuracy

  • Full physical address: street, #, building/apt name, city, postal code, region.
  • Verified lat/long or manual pin-drop confirmation.
  • Location verification: Booking.com may confirm location via a mailed code, a property video upload, a live video call with the owner (for example over Zoom), or a phone call — they assign the method, the host can’t choose. This is tied to enabling Payments by Booking.com / legal requirements. The listing can’t go live until it’s completed, so factor in lead time (a mailed letter can take up to ~25–35 days, and a live video call needs to be scheduled with the owner directly).

3. Photos & Media

  • Minimum 10 photos; 24+ strongly recommended.
  • Resolution: min 2048×1080; preferably 4000×3000. Landscape only.
  • Photos are tagged to specific units/rooms — track which photo belongs to which room type.

4. Facilities, Services & Languages

  • Property-wide: Wi-Fi (free/paid), parking (on/off-site, reservation, cost), pool, gym, garden.
  • Room-level: AC, heating, safe, flat-screen TV, minibar, balcony.
  • Languages spoken by owner / local management.

5. Pricing, Rate Plans & Policies

  • Base nightly rate.
  • Occupancy-based pricing (adjusts by # of guests — generally not recommended).
  • Rate plans: Standard (flexible cancellation) or Non-Refundable (discounted, e.g. ~10% off, protects against cancellations). A Booking.com listing will not go live until a Non-Refundable rate plan is set.
  • Cancellation windows (free cancellation up to 1 / 7 / 14 days before arrival).
  • Check-in/out times + any late/early fees.
  • Children & extra-bed policies: cribs / rollaways provided? Extra charge?

6. House Rules

  • Pets & smoking: allowed/disallowed + fees.
  • Parties / quiet hours.

7. Legal, Compliance & Know-Your-Partner (KYP)

Booking.com runs some of the strictest financial/security checks in the industry.

  • Government-issued ID (passport, national ID, or driver’s license).
  • Proof of address issued within the last 6 months (bank statement, utility bill, or credit card statement in the owner’s/company’s name).
  • Tax ID / VAT number / professional registration (per local jurisdiction).
  • Local STR permit / registration number.

8. Financials & Payment

  • Payment model: Payments by Booking.com (platform collects from guest, pays out to owner) or self-processing (owner collects cards on-site, pays a monthly commission invoice back to Booking.com).
  • Bank details: routing #, account #, IBAN/BIC for EFT.
  • Commission: averages ~15%, but ranges 10–25% depending on location and property type. Optional visibility programs (e.g. Preferred Partner) add roughly +2–3% on top.