TIDY 6.17 brings Digital Guidebook improvements, PMS and guest data enhancements, AI support agent upgrades, and a substantial set of reliability and bug fixes across the web and mobile apps.
New Features & Improvements
- Digital Guidebook Improvements: The Digital Guidebook is now surfaced in the getting started flow and the dedicated guidebook section, making it easier for guests to access property-specific instructions. The frontend integrates directly with address-level guidebook data for a more tailored experience.
- Upgrades & 11-Star Quality Sections: Two new sections have been added to the property view — an Upgrades section and an 11-Star Quality section — so property managers can highlight premium offerings and document the special touches customers can expect.
- AI Support Agent Improvements: The AI support agent now routes service and maintenance questions correctly instead of redirecting off-topic. Ambiguous short messages trigger skill disambiguators before escalating to a human, and booking times now display in the user's local timezone for clearer communication.
- Guest Message Routing in Shared Inbox: Fixed guest message routing in the shared inbox so messages reach the right conversation thread. Also improved the bank transaction page with additional trust language and an option to skip for customers who want to set up payment details later.
- Airbnb/VRBO/Booking.com Deactivation Guard: Customers are now prevented from accidentally deactivating their Airbnb, VRBO, or Booking.com PMS integrations, protecting against unintentional sync interruptions.
- Guest Name Accuracy: Fixed two issues affecting how guest names appear in the shared inbox — Airbnb guests with a single-token name no longer have their first name duplicated in the last name field, and the platform now keeps the fuller reservation name over a shorter conversation-level first name for better guest identification.
- Address Listing Status Accuracy: Fixed an issue where a property's listing status was not being updated correctly during guest reservation source syncs.
Bug Fixes
- Video Uploads on Past Jobs: Fixed an issue preventing customers from uploading videos to past job records.
- Booking Links Routing Correctly: Fixed an issue where app.tidy.com booking links were redirecting to the marketing homepage instead of opening the booking flow. Public job URL links that were incorrectly redirecting to the sign-in page are also now resolved.
- Guest Messages Load on Messages Page: Fixed a crash on the messages page when viewing guest or guest_reservation chat rooms from the TIDY PMS integration. These conversations now display correctly alongside other message threads.
- SMS/Calls on Managed Workplace Jobs: Fixed an issue preventing SMS and calls from going through on managed workplace jobs.
- Pro SMS Routing Fix: Fixed a bug where cleaning professionals received a "You've reached a TIDY number" error when replying to concierge SMS messages, caused by a duplicate homekeeper account sharing the same phone number. 279 affected chat rooms have been repaired.
- VOR Quote Acceptance: Fixed an issue where accepting a VOR quote showed no confirmation screen after the Review Booking step.
- Send Job Request for Non-English Accounts: Fixed an issue where the Send Job Request submit button silently did nothing for users with non-English language settings.
- Pro Background Check Submission: Fixed a bug where background check submissions via TURN could fail with a callback URL error, blocking pros from completing their verification.
- Listing Optimization Connectivity: Fixed a "Lost connection" error that appeared when accessing Airbnb multicalendar and host-dashboard URLs from the Listing Optimization page.
- Pro App: Not Available for Repeat Clients: Fixed an issue where the "Not Available for Repeat Clients" setting was displayed incorrectly on pros' accounts.
- Limited Pro Dashboard on First Login: Fixed an issue where Limited Pro accounts would see all dashboard options on their very first login, before they should be visible.
- Pro Change Address: Fixed an issue where the "Confirm Change" button on the Pro Change Address page silently did nothing when the form had invalid data instead of showing a validation error.
- Pro App Login Redirect: Fixed an intermittent issue where the pro app login and signup pages would redirect to the homepage mid-typing, interrupting the sign-in flow.
- Pro Can't Open Today's Job Before 5 AM: Fixed a silent dead-click issue that prevented cleaning professionals from opening their current day's job from the app before 5 AM.
- Property Edit Icon in Light Mode: Fixed an issue where the property edit icon was not visible when the app was in light mode.
- Monthly Calendar Layout: Fixed an issue where monthly calendar data was being cut off on the sides of the screen.
- Checklist Section Names: Fixed a bug where checklist section names were missing when a section contained only notes or photos and no task items.
- Low Inventory Items Not Displaying: Fixed an issue where low inventory items were not appearing correctly from the Overview page.
- Concierge Ticket Attachments: Fixed a bug where concierge support tickets were dropped when an attachment filename contained a space.
- Feedback on Cancelled Jobs: Fixed a 500 error that occurred when a customer tried to post feedback on a cancelled job.
- Customer Account Without Address Listing All Pros: Fixed an issue where a customer account with no address attached would incorrectly list all pros instead of showing an empty state.
- Sign-In 502 Error: Fixed a 502 Bad Gateway error that some customers encountered when trying to sign in or reset their password.
- Onboarding Mock Data: Fixed an issue where mock data used during onboarding did not hide immediately after dismissing the onboarding prompts.
- App Stability: Resolved several crash fixes surfaced via Sentry across the past-job page and map dashboard on both web and mobile.