TIDY 6.17 improves the onboarding experience, extends workflow notifications to all account members, gives the AI support agent new capabilities, upgrades identity verification for pros, and fixes a range of booking, checklist, and mobile issues.
New Features & Improvements
- Onboarding polish:Completing onboarding steps now shows a confetti celebration. The add-property modal has a refreshed design with clearer guidance, and the connect-listing step now shows a “Start Here” indicator so new users know exactly where to begin.
- Workflow notifications for all account members: Workflow notifications can now be sent to customer members on an account, not just the primary account holder. You can choose to notify all members or target specific people.
- AI agent can swap a pro on a single booking:The TIDY support AI can now handle “I want a different pro for this one visit” requests directly, without needing to escalate to a human. Use the permanent block-pro option if you want to remove a pro from all future bookings.
- Upgraded identity verification with Didit: Pro identity verification now uses Didit instead of Stripe Identity. Didit supports US documents only (improving approval accuracy) and delivers a smoother check-in selfie experience.
- Better address deletion guidance for Airbnb, VRBO & Booking: When you try to delete an address connected to an Airbnb, VRBO, or Booking integration, you're now routed to concierge support instead of seeing a confusing error — since there's no separate PMS portal to manage those addresses.
- Light mode visibility improvements: Several colors in the app were adjusted to improve contrast and readability in light mode.
- AI agent better understands prepayments: The support AI can now distinguish a prepayment for an upcoming booking from a settlement of a completed one, reducing incorrect escalations when customers ask about charges.
Bug Fixes
- Fixed an issue where enabling or updating automatic booking settings caused new automatic bookings to silently fail. Affected bookings have been recovered.
- Fixed “Copy Checklist” failing with a rate limit error when a checklist had many items.
- Fixed the “Add Checklist” button doing nothing after toggling Remote Inspection on and then off.
- Fixed a crash on the message thread screen when pro profile data was missing.
- Fixed a crash in the notification center when the form group was not properly initialized.
- Fixed a crash on the task page caused by an uninitialized root reference.
- Fixed a crash when attempting to reschedule a booking whose most recent job was already completed or cancelled.
- Fixed the emergency cleaning date filter returning errors for homekeepers in European, African, and Asian timezones.
- Fixed a payment charge failure when a saved payment method had been detached from the account.