Rent Collection

Rent Collection is how TIDY brings money in from your guests and tenants. It’s a receivables pipeline: every payment that’s owed, overdue, or paid, each tied to a guest or tenant and their reservation or lease — so what a tenant pays flows straight to their lease ledger.

The Receivables Pipeline

The table shows Payer, For (what the payment is), Property, Amount, Due date, and Status:

• Due — upcoming, not yet paid.
• Overdue — past its due date.
• Paid — received.
• Failed — the payment attempt failed and needs a retry.

Tenant payments link straight through to the lease they belong to — click the lease label on a payment row to jump to that ledger. Each payment has:

• A branded pay page — a standalone, shareable link the guest or tenant can pay from.
• An activity timeline — the payment’s life from request created → sent to payer → opened by payer → paid.
• One-tap actions — copy the pay link, send it via Messages, or send a reminder.

Requesting Payment

You can request a payment two ways:

• Manually — create a one-off request whenever you need to collect.
• Automatically — let recurring rent generate the payment on schedule for an active lease.

Request a Payment opens a short form: payer name, payer type, property, unit (optional), what the payment is for, amount, and due date. Create & Get Link generates a hosted payment page and gives you a link to send.

The Hosted Payment Page

Every payment request gets its own branded page at a pay.tidy.com link. The payer sees what they’re paying for, the amount, the processing fee if they’re covering it, and the total — then pays by their chosen method and gets a “Payment received” confirmation. No TIDY login required.

Recording Payments

• Paid online — the payment flips to Paid automatically and credits the lease ledger.
• Paid offline — for cash, checks, and external transfers, use Record offline payment on the payment detail. It flips to Paid and credits the ledger the same way.

Payment Settings

Accepted payment methods

Each method can be toggled on or off, and you choose who pays the processing fee — pass it to the tenant or absorb it as the owner:

Processing fees vary by method — current rates are shown in the app when you enable one.

Payout account

Connect the bank account payments are deposited into and choose a payout schedule (e.g. Daily).

Payment reminders

An automatic reminder cadence, each rule individually toggleable with its own editable message:

Messages support merge fields — {tenant}, {amount}, {property}, and {link} — so each reminder carries a one-tap secure payment link.

Payment page branding

Upload your logo, set an accent color, and write the heading and subtext renters see. A live preview below the form shows exactly what the payment page will look like before you save.