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The majority of managing cleaning and maintenance vendors is communication. FINALLY, you can automate that.

We're thrilled to announce Automated Pro Messaging at the VRMA International Conference—the industry's only automated messaging solution built specifically for coordinating with your pros (cleaning and maintenance vendors and employees). Unlike guest messaging automation offered by many platforms, this is the first and only solution purpose-built for pro coordination. Built on 10 years of deep software expertise in property management, this groundbreaking feature transforms how you manage pro communications.

What makes it work? A human-in-the-loop approach ensures your preferences are followed and prevents endless AI loops with vendors. You maintain complete control while automation handles the routine coordination work, saving hours every week.

Why Automated Pro Messaging (Not Guest Messaging)

Many platforms offer automated guest messaging—but what about coordinating with your pros? Property managers spend countless hours each week handling repetitive pro messages: "I'm running late," "What's the gate code?" "Can we reschedule?" "Where should I park?"

We've heard from customers managing hundreds of properties who spend hours every week—sometimes a full-time job's worth—just coordinating with their pros. Automated Pro Messaging solves this by handling these communications for you, intelligently and professionally.

What Automated Pro Messaging Does

Automated Pro Messaging handles 35+ common pro communication scenarios across five key categories:

• Scheduling & Coordination: Reschedule requests, cancellations, running late notifications, and job status updates
• Property Access & Logistics: Gate codes, lockbox locations, parking instructions, and tenant coordination
• Operations & Maintenance: Equipment requests, damage reports, supply needs, and weather delays
• Financial: Payment questions, invoice inquiries, and quote requests
• Safety & Escalation: Automatic escalation for emergencies, safety concerns, and legal matters

Complete Control, Full Transparency

This isn't a "black box" automation. You maintain complete control over every aspect of how Automated Pro Messaging operates:

Gradually enable automation features as you build confidence

• Choose what messages to automate: Select from 35+ message categories—start with just a few or automate everything
• Define authorized actions: Control exactly what Automated Pro Messaging can do on your behalf, from rescheduling jobs to providing access codes (25+ action types available)
• Set your schedule: Configure active hours, wait times, and business-hours-only modes
• Customize communication style: Set formality level, friendliness, assertiveness, and brand voice
• Create custom rules: Add unlimited scenario-specific guidance for your unique situations

Define custom rules to control exactly how Automated Pro Messaging responds

Every interaction is logged with complete transparency—timestamps, confidence scores, rules applied, and full audit trails. You can review, provide feedback, or intervene at any time.

Human-in-the-Loop: The Key to Success

What makes Automated Pro Messaging truly powerful is the human-in-the-loop approach. This isn't pure AI automation that can spiral into endless loops with vendors. Instead, the system ensures your preferences are followed and intelligently escalates situations that need your attention.

Automatic escalations for urgent issues with suggested responses

Built on 10 years of experience solving the unique challenges of pro coordination, the system delivers:

• Consistent responses that follow your rules and preferences
• Intelligent escalation when situations need your judgment
• Continuous improvement from your feedback
• Context awareness using property-specific and vendor-specific notes

Provide feedback on any response to continuously improve the system

Start with suggested responses that require your approval, then gradually enable full automation as you build confidence. The platform includes a testing simulator so you can validate behavior before going live.

Complete Transparency, No Black Box

This isn't a "black box" automation. You can see everything that happens—both individual messages and categorized summaries. Review any conversation, provide feedback to improve responses, and maintain a complete audit trail for compliance.

View analytics by category and type

Phone call summaries and activity

Pro Call Handling Too

Beyond messaging, Automated Pro Messaging can also handle inbound calls from your pros. Configure business hours, voicemail greetings, and escalation protocols. Your pros can reach you how they prefer, while you maintain control.

Built on TIDY's Pro Management Platform

As with all TIDY features, Automated Pro Messaging provides tools for you to coordinate more effectively with your pros (vendors and employees). TIDY gives you technology to manage your pros—you maintain complete control over all actions and communications. This isn't a service we provide; it's a powerful tool that makes your pro coordination more efficient.

Join the Automated Pro Messaging Beta

Automated Pro Messaging is currently in private beta. We're working with select property management companies to refine the feature before widespread release, which is expected in the first half of 2026.

If you're interested in joining the beta program, please contact our sales team at sales@tidy.com. We're looking for property managers who handle high volumes of pro coordination and want to help shape the future of automated pro communications in property management.

See It Live at VRMA International

Visit the TIDY booth at VRMA International for an exclusive live demonstration. See firsthand how the industry's only automated messaging solution for pros (not guests) can transform your operations.

Our team will walk you through real-world pro coordination scenarios, demonstrate the human-in-the-loop approach in action, and show you how this breakthrough can save you hours every week. Whether you're managing 10 properties or 1,000, you'll see how Automated Pro Messaging adapts to your needs.

Learn More

For complete details about Automated Pro Messaging, including all features, controls, and capabilities, visit our documentation page.

For our 6.0 release, we have focused relentlessly on making the entire TIDY app faster, more polished, and significantly easier to use. Property Managers have told us time and time again that speed and simplicity matter to them. While previous releases brought substantial improvements, TIDY 6.0 takes a massive leap forward. We've listened to your feedback and re-engineered core experiences to ensure you can manage your properties efficiently, take actions with fewer steps, and get started with powerful features more easily. TIDY is so powerful and helpful, that making it even easier to use was a huge challenge, one that we are very proud of.

We are excited to announce the launch of TIDY 6.0! In this release, the median time to complete actions has been reduced by an incredible 40%, with even greater improvements for managers handling over 100 properties. This version is all about enhancing your ability to see what's happening across your properties and act swiftly.

Key Highlights of TIDY 6.0:

• Speed & Efficiency: Experience a significantly faster app, with median action completion times reduced by 40%. Many common actions now require fewer clicks, streamlining your workflow.
• Enhanced Ease of Use: We've made it much simpler to get started with our powerful features, including automating turnovers, restocking & inventory management, and more.
• Polished Design: A fresh, intuitive design makes navigating the app and understanding how to perform tasks easier than ever before.
• Improved Information Density: See more of what's happening across all your properties at a glance, with more detailed statuses and clear visual cues.

Powerful New Integrations

TIDY 6.0 significantly enhances how you connect with your other essential tools. We have improved our integrations so that you can pull in much more data from your sources, including custom fields from Guesty, Hostaway, Smoobu, Ownerrez, and more.

In addition, we are excited to announce beta support for pushing data into your integrations, starting with Guesty and Hostaway. This means more seamless workflows and less manual data entry. If you would like your integration supported for data pushing or have other integration requests, please reach out to us!

Broader International Support

Our global user base is incredibly important to us. With TIDY 6.0, our language support has improved significantly. The app now more natively supports these major languages: English, Spanish, French, Portuguese, German, Italian, Japanese, and Arabic, making TIDY more accessible to teams around the world.

Focusing on You, Building for the Future

In many ways, the biggest changes in TIDY 6.0 are designed to help humans use our software more easily and effectively. This release took a step back from our intense focus on automation to ensure the user experience for people using the software themselves was dramatically better. We've addressed numerous bugs and polished countless interactions to make sure everything is smooth and fast.

We are incredibly proud of this release, but our journey doesn't stop here. Our long-term goal is to completely automate the management of cleaning and maintenance operations by 2027. To achieve this, we need to continuously improve the toolset for managers to observe their properties, understand what is going on, and monitor their human teams, their software, and their Cleaning and Maintenance AIs.

Your feedback is invaluable. If you have any suggestions at all on how we can improve TIDY, please let us know. We are committed to building the best platform for property care and management.

Other Key Features in 6.0

• Getting Started: Clients can now select their goals and get walked through achieving them.
• ACH DEBIT: Clients can now add their Bank Accounts to TIDY and load credit directly from it.
• Enhanced Arrival Notifications: When a Pro marks their arrival or starts a cleaning, the system message will now include the specific address name of that job, instead of a generic "Arrived at home."
• Kilometer Support: Pros can now choose their preferred measurement (Miles or Kilometers) for the Mileage calculator.
• Public Job Link in Triggers: The Public Job Link has been added to Job Triggers for more flexible automation options.
• Improved Evolve and Escapia Imports: We've enhanced support for importing data from Evolve and Escapia.
• Faster Integration Re-syncing: Re-syncing data with integrations is now faster for more timely updates.
• Expanded Reservation Fields: Enjoy better support for custom fields, along with new standard fields for reservations such as number of guests, pets, adults, infants, and children.
• Custom Field Visibility for Pros: Clients can now control whether a Custom Field is visible to Pros.
• Enhanced Cancellation Notifications for Pros: Pros can select their preferred notification methods (SMS, email, phone call, or in-app) for when a scheduled job is cancelled.
• Payment Method on Invoice: The method used to pay an invoice is now clearly displayed on the Paid Invoice page.
• Block Job Completion Setting: Clients can now require Pros to enter all details in Custom Fields before completing a job using the "Block Completion Without Required Fields" setting.
• Faster Messaging Updates: Experience quicker messaging updates when actively viewing a page with messages.

Major Messaging & Notification Improvements

Communication is at the heart of great property management, and TIDY 6.0 brings a host of updates to make messaging and notifications easier and more effective than ever:

• Easier Notification Preferences: Set your notification preferences with just a few clicks, choosing exactly how and when you want to be notified (SMS, email, phone call, or in-app).
• Improved In-App Notifications: Get clearer, more actionable notifications right inside the app, so you never miss an important update.
• All-New Notification Center: Access a dedicated notification center where you can view, manage, and catch up on all your recent notifications in one place.
• Streamlined Pro Messaging: Enjoy a redesigned messaging experience that makes it easier to see full threads and conversations with your Pros, so nothing gets lost and you can resolve issues faster.
• And More: We’ve made dozens of smaller improvements to make communication smoother and more reliable throughout the platform.

Thank you for all the feedback that helped shape these updates! We’re committed to making TIDY the best platform for property care and management, and your suggestions are invaluable.

TIDY's Short Term Roadmap

TIDY continues to work to completely automate all cleaning and maintenance management by 2027. The biggest single hurdle is automating communication, particularly voice communication. We expect by the end of 2025 to have the framework in place to monitor and automate all text and voice communication with pros; much of this is already live but improvements are ongoing. We expect by the end of 2025 for you to be able to automate everything, and 2026 through 2027 will focus on polishing things from real-world use.

We're pleased to announce the release of TIDY 5.9.1, a focused update that significantly improves our reservation import capabilities and resolves critical issues with bulk operations. This update streamlines the process of managing properties across multiple platforms.

Improved Integration Systems

Enhanced Third-Party Platform Support

• Evolve Integration Enhancement: We've completely revamped our Evolve import conversion system, allowing for smoother and more reliable bulk importing of Evolve property data.
• Escapia Format Support: Added comprehensive support for Escapia format reservation uploads, making it easier to transition your property management data into TIDY.

Critical Bug Fixes

Reservation Management

• Duplicate Prevention: Fixed a critical issue where manually added reservations were being duplicated during CSV export/import operations.
• Bulk Import Reliability: Resolved synchronization issues when bulk importing reservations, ensuring automated cleaning and maintenance jobs are correctly scheduled without duplication or loss.

System-Wide Improvements

• Enhanced data validation during the import process
• Optimized performance for large batch operations
• Improved error handling and reporting for failed imports

What This Means For You

These improvements mean fewer manual corrections after imports, more reliable automation of your cleaning schedules, and a smoother overall experience when managing properties across multiple booking platforms. Property managers working with Evolve and Escapia systems will particularly benefit from these enhancements.

As always, we value your feedback and continue to prioritize improvements that streamline your property management workflow. Thank you for choosing TIDY as your property management solution.

TIDY has made it easier than ever to get messages from all your pros into the TIDY app. And now, we have a new ability to get guest or tenant messaging into the app as well. This allows you to coordinate all your cleaning and maintenance-related communication in one spot.

Here's how it works:

You can generate a "smart number" for either your guests, your pros, or both. Creating a smart number is easy - just go to the "Messages" section of your app and click the "Smart Number" button. This number is unique to you and your set of properties.

When someone texts this number, the messages will come through into Tidy's "Messages" section. From there, you can take action - schedule maintenance, schedule cleaning, coordinate with your pros, etc.

This feature is particularly powerful for guest or tenant emergency maintenance handling. You can set up workflows where our concierge can handle these incoming texts from your guests or tenants and coordinate the cleaning and maintenance with your pros according to your custom rule set.

For pros who may be less inclined to use the software, the smart number allows them to communicate with you via their preferred channel - text messaging. As messages come in, you can set up workflows to have our concierge help manage them.

In the near future, we will have AI tools to help automatically suggest tasks based on these incoming messages. Our hope is that over time, you'll be able to train agents to communicate on your behalf, always following your rules and priorities.

TIDY's smart numbers now enable you to more effectively handle emergency maintenance situations with guests or tenants and communicate with pros who are less prone to using the software.

TIDY is the ultimate tool to help you coordinate your cleaning and maintenance with your entire team. Try TIDY today.

Tidy's new task management tools make it easier than ever to manage the cleaning and maintenance of your properties. Tasks have been upgraded in Tidy for a more visual interface. Now you can use this Kanban-style board to organize all of your tasks.

When a pro reports an issue or a guest reports an issue, these can be automatically and instantly loaded into the "Reported" section of your task tab. Then, as you approve them for a work order, you can move them to the "Approved" category.

Once a task has been approved, you can assign it to somebody on your team or assign it to our concierge to handle. When you assign it to the concierge, our team can see that task and work to get it done. There are plans to add more transparency and clarity about how this works in the near future.

You can see the status of all the tasks, as well as the statuses of all the jobs associated with the tasks and other relevant information.

The key difference between tasks and jobs is that tasks are things for the property management team themselves to do most of the time, while jobs are typically something you'd have a pro do, whether that be an employee or a vendor that's working on site.

The goal of the new tasks system is to make it very visually easy to see everything that's going on, whether the concierge is helping you out or you're doing it yourself, and to make it easier to handle more complex tasks. For example, you can have a turnover task that consists of an inspection, followed by handyman work depending on the results of the inspection, as well as cleaning before the guest or tenant is finally able to arrive.

All of these powerful solutions are available via the TIDY app.

TIDY was founded at the end of 2013 with the vision of transforming the trillion-dollar cleaning and maintenance industry through software and hardware innovation. Despite the industry's immense size and importance, software and hardware played practically no role in 2013. TIDY saw an opportunity to address the significant challenges faced by consumers, businesses, and property managers in ensuring efficient and effective cleaning and maintenance.

Phase 1: Software and Prediction AI (2013-2022)

In its initial years, TIDY focused on developing lightweight, user-friendly software solutions to track vendor history and streamline facility management. Unlike traditional enterprise-oriented software, TIDY aimed to create an intuitive and accessible platform for residential properties and rental property managers.

TIDY also recognized the probabilistic nature of the industry and built predictive models to estimate the likelihood of job completion, vendor reliability, and optimal scheduling based on ecosystem data. This combination of software and probabilistic AI occupied TIDY for its first eight years, with ongoing refinements and feature additions planned for the next few years.

Phase 2: Leveraging Large Language Models (2022 onwards)

The introduction of OpenAI's GPT-3.5 large language model (LLM) in late 2022 marked a significant shift in TIDY's approach. LLMs enable the automation of more complex tasks by understanding and generating contextual text. TIDY sees immense potential in integrating LLMs with its existing CRM and structured data to enhance workflows and customer interactions.

LLMs can handle fuzzy inputs from the real world, update statuses, and provide personalized enterprise-like workflows tailored to each user's unique requirements. By capturing user preferences and configurations through natural language, LLMs eliminate the need for extensive software setup and customization, making advanced features accessible to a broader user base.

Phase 3: The Future of Robotics (2030 onwards)

Looking ahead, TIDY anticipates the integration of robotics to achieve near-complete automation of cleaning and maintenance by around 2030. The company envisions a human-robot hybrid model, where robots excel at routine tasks while humans handle edge cases and supervision.

TIDY's expertise in coordinating humans, software, and AI will remain relevant in this robotics-driven future. The company aims to be a key player in managing the increasingly complex ecosystem of humans, robots, and remote teleoperators.

The adoption of robotics is expected to drive consolidation in the cleaning and maintenance industry. Companies with the capital to invest in robots and enhance their technicians' efficiency will likely outcompete those with lower CapEx. TIDY sees itself as a central platform for managing these operations, partnering with multiple providers to cover the full spectrum of services.

Conclusion

TIDY's journey from its inception in 2013 to its vision for 2030 and beyond showcases the transformative potential of software, AI, and robotics in the cleaning and maintenance industry. By continually innovating and adapting to emerging technologies, TIDY aims to revolutionize how cleaning and maintenance are managed, ultimately benefiting consumers, businesses, and property managers alike.

We're excited to announce TIDY 5.6, bringing substantial improvements to booking workflows, pro management, and platform reliability. This update reflects our ongoing commitment to streamlining property management and enhancing user experience.

Highlights of TIDY 5.6

Advanced Booking and Scheduling Features

• Smarter Job Request System: New maximum jobs per day setting for better workload management
• Flexible Rate Management: Implemented dynamic rate adjustment allowing pros to accept jobs at variable rates, improving booking success rates
• Upgraded Automatic Booking: Clients can now send job requests beyond 30 days in the future. Previously you had to assign more than 30 days in advance.

Pro Management and Experience

• Improved Job Naming: Enhanced job naming system prioritizing client names and schedule blocking information, meaning when you set custom names pros will see these more prominently.
• Better Schedule Visualization: Fixed overlapping jobs in weekly view and improved monthly view performance
• Streamlined Navigation: Refined booking flow directing users from Pro Page to category selection for more intuitive job creation

Property Manager Improvements

• Public Job Reports: New feature enabling shareable public links to job reports, perfect for dispute resolution and external communication. Share the link instead of just a pdf.
• Enhanced Modal Design: Improved confirmation and success modals for a better desktop experience
• Flexible Rate Requests: New system allowing clients to request pros even with rate differences, with built-in prompts for rate adjustments

Task Management and Inventory Updates

• Attach Items to Tasks: Add items to tasks.
• Restocking System Improvements: Introduced new fields and functionality for improved inventory management
• To-Do List Improvements: Enhanced creation workflow and fixed various task-related issues

Bug Fixes and Performance Improvements

• Loading Optimizations: Various performance improvements across dashboard and monthly views
• Schedule Management: Fixed multiple schedule-related issues including autobooking loops and property filtering
• Notification Reliability: Resolved in-app notification display issues and SMS support challenges

We're continuously working on making TIDY more efficient and user-friendly. Stay tuned for more updates as we continue to enhance the platform based on your valuable feedback.

Enhanced Job Request Workflows

We've overhauled our job request system, making it more accessible and flexible:

• Improved Accessibility: Find "Job Request Workflows" (formerly "Pro Priorities") in the Automations section for easier access.
• Flexible Pro Grouping: Create more nuanced job distribution flows, combining individual pros and groups.
• Customizable Settings: Adjust cutoff times to fine-tune how long pros have to accept jobs before the request moves down the list.
• Smarter Auto-Assign: Auto-assigned pros who cancel a job are now skipped, allowing the request to move to the next available pro smoothly.
• Toggle Auto-Assign in UI: Previously the Concierge had to set this up for you.