Blog

TIDY 7.0 delivers meaningful improvements to the chat experience and job management views, along with a range of bug fixes that address issues customers have been running into across scheduling, messaging, and mobile navigation.

New Features & Improvements

• Expandable Chat Improvements: The in-app chat now surfaces suggestions in a clearer, more trustworthy format, making it easier to understand what actions can be taken on your properties. Response handling has also been improved for faster, more reliable replies.
• Loading Indicators on Action Buttons: Action buttons now display a loading state while your request is being processed, so you always know something is happening and can avoid accidentally tapping twice.
• Improved Job Page & Notification History: The job detail page has been redesigned for better clarity around quotes, job scenarios, and status updates. Notification history now shows a more complete timeline of events — including pro cancellations and schedule changes — directly on the job view. The Pros page is also now available on mobile.

Bug Fixes

• Fixed an issue where the Schedule List view showed "No scheduled items found" even when jobs were scheduled.
• Fixed future jobs incorrectly displaying a "No Show" status.
• Fixed the Sign In button overlapping the Add a Property form on native apps.
• Fixed an error when opening a conversation in the Messages view ("Error sending message. Please try again later").
• Fixed an issue where cancelling a job caused other job cards on the page to stop loading until a manual refresh.
• Fixed the Subscription section not loading on certain accounts.
• Fixed the feedback rating card pushing content off-screen when a user tried to rate a message.
• Fixed pro names intermittently disappearing from the Messages page conversation header.
• Fixed a case where pro cancellations were not appearing in the job notification history.
• Fixed a token conflict that could cause login issues when a user was signed into both the homekeeper and customer apps on the same device.

TIDY 6.9 adds a Hostfully integration and fixes several front-end issues across booking, authentication, workflows, and device compatibility.

New Features & Improvements

• Hostfully integration: You can now connect your Hostfully account to TIDY, syncing property management data the same way Guesty and other PMS integrations work.

Bug Fixes

• Booking & auth in guest mode: Fixed several issues where users in guest mode could reach the booking view without completing sign-up. Also fixed the auth modal being unresponsive for up to 20 seconds when booking from the schedule list page.
• Job frequency display (Pro app): Fixed an issue where all plan-type job opportunities showed “Recurring” instead of the actual job frequency.
• Workflow editor on mobile: Fixed multiple issues in the Workflows section on mobile and native apps — editing workflows, loading trigger outputs, and adding template workflows all work correctly again.
• Chat loading in private browsing: Fixed an issue where the chat panel would get stuck on “Loading conversations...” when opened in an incognito or private browsing window.
• Google & Apple sign-in reliability: Fixed an issue where signing in via Google or Apple would fail on the first attempt. Sign-in now works on the first try.
• Samsung Galaxy Z Fold layout: Fixed navigation and scroll issues on Z Fold devices, including the properties list not scrolling and the schedule page not rendering correctly.

First, a little history. With the launch of TIDY 5.0, we achieved best-in-industry results at being able to customize and operate your cleaning and maintenance at any scale—from one property to thousands. We're grateful to the great customers who've been working with us along the way.

However, at TIDY we've been working since our founding to fully automate cleaning and maintenance, with the idea that one day things will be done with robotics. Along this journey we've taken several major milestones, and the latest is a big one.

Agents Operating Throughout Your Properties

With TIDY 6.0, you can now have agents operating throughout your properties to help you deliver amazing cleaning and maintenance results. We have 10 agents today that span the full gamut of everything you need to manage your cleaning and maintenance operations. This includes scheduling agents for helping schedule, maintenance agents (something we previewed in October) to manage messaging with your pros, restocking agents, and more.

This allows property owners and managers, for the first time, to take a fully hands-off approach to cleaning and maintenance orchestration.

Customize Absolutely Everything

As always, we allow you to customize absolutely everything. We know every property manager has their own unique workflow requirements, checklist requirements, vendor requirements, and more. TIDY can accommodate any of those—completely autonomously.

Feature Highlights

That's the high-level vision. Let's talk about the features. They're too many to list individually, but here are some highlights:

• Checklists & Maintenance (Renamed)
  We've changed the name of To-Dos and Tasks to Checklists and Maintenance to clarify the differences between these things. Checklists are things you want people to get done. Maintenance is any type of item that comes up—either reported by a pro, reported by a guest or tenant, or added manually by you.
• Smarter Checklists
  Checklists are now dramatically easier to work with. You can more easily use the same checklist across all your properties with smart matching for restocking items.
• Agents Everywhere
  As we mentioned, on almost every page there's an agent now. You can specify what triggers the agent and what actions it needs to take—in plain English. Our team will review these, make adjustments, and let you know as needed. We know it can be a little tricky to figure out exactly what you should say in any circumstance.
• Pro Message Automation (Now in Public Beta)
  This is now leaving our private beta and going into public beta. Anyone can now start using message automation with their pros. We think this is the biggest time-saver we've ever built.
• Easy Feedback, Everywhere
  We've made it really easy to chat with us, with a message box on many pages. We believe strongly that the primary thing you should be doing in most cases is telling us what you want—what's going wrong, what's not happening the way you want. We can most easily make changes that way.

How Are We Able to Do This?

The advancement in agentic LLMs is a huge part of it. We couldn't do what we're doing today without them. However, we also have our outstanding concierge team, which acts like a team of cloud humans to resolve issues. This has been an important way that we've developed the product, and we continue to be able to provide excellence even in those cases where LLMs aren't quite good enough yet.

TIDY's core infrastructure is the backbone. Without TIDY's core infrastructure, you would not be able to do this. Nobody can just have a black box of ChatGPT managing your properties and hope to have it do anything—it doesn't work like that. You need strong scaffolding with many, many features that we've introduced over many years to allow people to customize things. We're strong believers that every home is a unique snowflake with unique requirements. There's no such thing as an easy or simple job—they just don't exist.

So the combination of software scaffolding, combined with LLM reasoning, and a fallback to humans means that we can achieve superhuman results for a fraction of the cost.

Simpler Plans, Dramatically Lower Cost

With these developments, we've been able to improve the quality of our Autopilot service as well as reduce the cost. As part of this change, we simplified our plans and made them even easier. Before, you had to pay for automation with flat fees or other fees per message and such. Now it's much simpler:

We charge just 3.9% per completed cleaning and maintenance job.

Compare that to the industry average of 10-15%. This can be a whopping 60-90% cost reduction over a traditional property manager—and all of this is with higher quality standards: advanced AI to predict issues, advanced AI to respond more quickly, humans available 24/7, and things that are just not possible with traditional property managers.

What's Next

With TIDY 6.0, we're certainly not done yet with our journey to fully automating cleaning and maintenance. We're happy to be pretty transparent with our roadmap: throughout 2026, you can expect a lot of improvements to the agentic experience. Both the UI to help you understand what your agents are doing, making sure we can actually accommodate every case possible, and making it easier than ever to set up and get going.

We've made it easy to give us feedback in the app, so send us a message about anything you'd like changed. We look forward to bringing the future of cleaning and maintenance into today.

The Industry Is Shifting

Property management is undergoing a dramatic shift. As things automate, we expect costs to come down, which is going to dramatically change the industry. TIDY is a partner you can count on to stay ahead of the curve and make sure you're competitive as the world around you moves to AI. Using TIDY gives you a competitive advantage.

Lower costs also allow us to serve consumers—being the first, really, to ever allow consumers to access the benefits of property management. A single place to call and ask about any cleaning and maintenance needs, and have it getting done for you, at one low cost.

The majority of managing cleaning and maintenance vendors is communication. FINALLY, you can automate that.

We're thrilled to announce Automated Pro Messaging at the VRMA International Conference—the industry's only automated messaging solution built specifically for coordinating with your pros (cleaning and maintenance vendors and employees). Unlike guest messaging automation offered by many platforms, this is the first and only solution purpose-built for pro coordination. Built on 10 years of deep software expertise in property management, this groundbreaking feature transforms how you manage pro communications.

What makes it work? A human-in-the-loop approach ensures your preferences are followed and prevents endless AI loops with vendors. You maintain complete control while automation handles the routine coordination work, saving hours every week.

Why Automated Pro Messaging (Not Guest Messaging)

Many platforms offer automated guest messaging—but what about coordinating with your pros? Property managers spend countless hours each week handling repetitive pro messages: "I'm running late," "What's the gate code?" "Can we reschedule?" "Where should I park?"

We've heard from customers managing hundreds of properties who spend hours every week—sometimes a full-time job's worth—just coordinating with their pros. Automated Pro Messaging solves this by handling these communications for you, intelligently and professionally.

What Automated Pro Messaging Does

Automated Pro Messaging handles 35+ common pro communication scenarios across five key categories:

• Scheduling & Coordination: Reschedule requests, cancellations, running late notifications, and job status updates
• Property Access & Logistics: Gate codes, lockbox locations, parking instructions, and tenant coordination
• Operations & Maintenance: Equipment requests, damage reports, supply needs, and weather delays
• Financial: Payment questions, invoice inquiries, and quote requests
• Safety & Escalation: Automatic escalation for emergencies, safety concerns, and legal matters

Complete Control, Full Transparency

This isn't a "black box" automation. You maintain complete control over every aspect of how Automated Pro Messaging operates:

Gradually enable automation features as you build confidence

• Choose what messages to automate: Select from 35+ message categories—start with just a few or automate everything
• Define authorized actions: Control exactly what Automated Pro Messaging can do on your behalf, from rescheduling jobs to providing access codes (25+ action types available)
• Set your schedule: Configure active hours, wait times, and business-hours-only modes
• Customize communication style: Set formality level, friendliness, assertiveness, and brand voice
• Create custom rules: Add unlimited scenario-specific guidance for your unique situations

Define custom rules to control exactly how Automated Pro Messaging responds

Every interaction is logged with complete transparency—timestamps, confidence scores, rules applied, and full audit trails. You can review, provide feedback, or intervene at any time.

Human-in-the-Loop: The Key to Success

What makes Automated Pro Messaging truly powerful is the human-in-the-loop approach. This isn't pure AI automation that can spiral into endless loops with vendors. Instead, the system ensures your preferences are followed and intelligently escalates situations that need your attention.

Automatic escalations for urgent issues with suggested responses

Built on 10 years of experience solving the unique challenges of pro coordination, the system delivers:

• Consistent responses that follow your rules and preferences
• Intelligent escalation when situations need your judgment
• Continuous improvement from your feedback
• Context awareness using property-specific and vendor-specific notes

Provide feedback on any response to continuously improve the system

Start with suggested responses that require your approval, then gradually enable full automation as you build confidence. The platform includes a testing simulator so you can validate behavior before going live.

Complete Transparency, No Black Box

This isn't a "black box" automation. You can see everything that happens—both individual messages and categorized summaries. Review any conversation, provide feedback to improve responses, and maintain a complete audit trail for compliance.

View analytics by category and type

Phone call summaries and activity

Pro Call Handling Too

Beyond messaging, Automated Pro Messaging can also handle inbound calls from your pros. Configure business hours, voicemail greetings, and escalation protocols. Your pros can reach you how they prefer, while you maintain control.

Built on TIDY's Pro Management Platform

As with all TIDY features, Automated Pro Messaging provides tools for you to coordinate more effectively with your pros (vendors and employees). TIDY gives you technology to manage your pros—you maintain complete control over all actions and communications. This isn't a service we provide; it's a powerful tool that makes your pro coordination more efficient.

Join the Automated Pro Messaging Beta

Automated Pro Messaging is currently in private beta. We're working with select property management companies to refine the feature before widespread release, which is expected in the first half of 2026.

If you're interested in joining the beta program, please contact our sales team at sales@tidy.com. We're looking for property managers who handle high volumes of pro coordination and want to help shape the future of automated pro communications in property management.

See It Live at VRMA International

Visit the TIDY booth at VRMA International for an exclusive live demonstration. See firsthand how the industry's only automated messaging solution for pros (not guests) can transform your operations.

Our team will walk you through real-world pro coordination scenarios, demonstrate the human-in-the-loop approach in action, and show you how this breakthrough can save you hours every week. Whether you're managing 10 properties or 1,000, you'll see how Automated Pro Messaging adapts to your needs.

Learn More

For complete details about Automated Pro Messaging, including all features, controls, and capabilities, visit our documentation page.

For our 6.0 release, we have focused relentlessly on making the entire TIDY app faster, more polished, and significantly easier to use. Property Managers have told us time and time again that speed and simplicity matter to them. While previous releases brought substantial improvements, TIDY 6.0 takes a massive leap forward. We've listened to your feedback and re-engineered core experiences to ensure you can manage your properties efficiently, take actions with fewer steps, and get started with powerful features more easily. TIDY is so powerful and helpful, that making it even easier to use was a huge challenge, one that we are very proud of.

We are excited to announce the launch of TIDY 6.0! In this release, the median time to complete actions has been reduced by an incredible 40%, with even greater improvements for managers handling over 100 properties. This version is all about enhancing your ability to see what's happening across your properties and act swiftly.

Key Highlights of TIDY 6.0:

• Speed & Efficiency: Experience a significantly faster app, with median action completion times reduced by 40%. Many common actions now require fewer clicks, streamlining your workflow.
• Enhanced Ease of Use: We've made it much simpler to get started with our powerful features, including automating turnovers, restocking & inventory management, and more.
• Polished Design: A fresh, intuitive design makes navigating the app and understanding how to perform tasks easier than ever before.
• Improved Information Density: See more of what's happening across all your properties at a glance, with more detailed statuses and clear visual cues.

Powerful New Integrations

TIDY 6.0 significantly enhances how you connect with your other essential tools. We have improved our integrations so that you can pull in much more data from your sources, including custom fields from Guesty, Hostaway, Smoobu, Ownerrez, and more.

In addition, we are excited to announce beta support for pushing data into your integrations, starting with Guesty and Hostaway. This means more seamless workflows and less manual data entry. If you would like your integration supported for data pushing or have other integration requests, please reach out to us!

Broader International Support

Our global user base is incredibly important to us. With TIDY 6.0, our language support has improved significantly. The app now more natively supports these major languages: English, Spanish, French, Portuguese, German, Italian, Japanese, and Arabic, making TIDY more accessible to teams around the world.

Focusing on You, Building for the Future

In many ways, the biggest changes in TIDY 6.0 are designed to help humans use our software more easily and effectively. This release took a step back from our intense focus on automation to ensure the user experience for people using the software themselves was dramatically better. We've addressed numerous bugs and polished countless interactions to make sure everything is smooth and fast.

We are incredibly proud of this release, but our journey doesn't stop here. Our long-term goal is to completely automate the management of cleaning and maintenance operations by 2027. To achieve this, we need to continuously improve the toolset for managers to observe their properties, understand what is going on, and monitor their human teams, their software, and their Cleaning and Maintenance AIs.

Your feedback is invaluable. If you have any suggestions at all on how we can improve TIDY, please let us know. We are committed to building the best platform for property care and management.

Other Key Features in 6.0

• Getting Started: Clients can now select their goals and get walked through achieving them.
• ACH DEBIT: Clients can now add their Bank Accounts to TIDY and load credit directly from it.
• Enhanced Arrival Notifications: When a Pro marks their arrival or starts a cleaning, the system message will now include the specific address name of that job, instead of a generic "Arrived at home."
• Kilometer Support: Pros can now choose their preferred measurement (Miles or Kilometers) for the Mileage calculator.
• Public Job Link in Triggers: The Public Job Link has been added to Job Triggers for more flexible automation options.
• Improved Evolve and Escapia Imports: We've enhanced support for importing data from Evolve and Escapia.
• Faster Integration Re-syncing: Re-syncing data with integrations is now faster for more timely updates.
• Expanded Reservation Fields: Enjoy better support for custom fields, along with new standard fields for reservations such as number of guests, pets, adults, infants, and children.
• Custom Field Visibility for Pros: Clients can now control whether a Custom Field is visible to Pros.
• Enhanced Cancellation Notifications for Pros: Pros can select their preferred notification methods (SMS, email, phone call, or in-app) for when a scheduled job is cancelled.
• Payment Method on Invoice: The method used to pay an invoice is now clearly displayed on the Paid Invoice page.
• Block Job Completion Setting: Clients can now require Pros to enter all details in Custom Fields before completing a job using the "Block Completion Without Required Fields" setting.
• Faster Messaging Updates: Experience quicker messaging updates when actively viewing a page with messages.

Major Messaging & Notification Improvements

Communication is at the heart of great property management, and TIDY 6.0 brings a host of updates to make messaging and notifications easier and more effective than ever:

• Easier Notification Preferences: Set your notification preferences with just a few clicks, choosing exactly how and when you want to be notified (SMS, email, phone call, or in-app).
• Improved In-App Notifications: Get clearer, more actionable notifications right inside the app, so you never miss an important update.
• All-New Notification Center: Access a dedicated notification center where you can view, manage, and catch up on all your recent notifications in one place.
• Streamlined Pro Messaging: Enjoy a redesigned messaging experience that makes it easier to see full threads and conversations with your Pros, so nothing gets lost and you can resolve issues faster.
• And More: We’ve made dozens of smaller improvements to make communication smoother and more reliable throughout the platform.

Thank you for all the feedback that helped shape these updates! We’re committed to making TIDY the best platform for property care and management, and your suggestions are invaluable.

TIDY's Short Term Roadmap

TIDY continues to work to completely automate all cleaning and maintenance management by 2027. The biggest single hurdle is automating communication, particularly voice communication. We expect by the end of 2025 to have the framework in place to monitor and automate all text and voice communication with pros; much of this is already live but improvements are ongoing. We expect by the end of 2025 for you to be able to automate everything, and 2026 through 2027 will focus on polishing things from real-world use.

We're pleased to announce the release of TIDY 5.9.1, a focused update that significantly improves our reservation import capabilities and resolves critical issues with bulk operations. This update streamlines the process of managing properties across multiple platforms.

Improved Integration Systems

Enhanced Third-Party Platform Support

• Evolve Integration Enhancement: We've completely revamped our Evolve import conversion system, allowing for smoother and more reliable bulk importing of Evolve property data.
• Escapia Format Support: Added comprehensive support for Escapia format reservation uploads, making it easier to transition your property management data into TIDY.

Critical Bug Fixes

Reservation Management

• Duplicate Prevention: Fixed a critical issue where manually added reservations were being duplicated during CSV export/import operations.
• Bulk Import Reliability: Resolved synchronization issues when bulk importing reservations, ensuring automated cleaning and maintenance jobs are correctly scheduled without duplication or loss.

System-Wide Improvements

• Enhanced data validation during the import process
• Optimized performance for large batch operations
• Improved error handling and reporting for failed imports

What This Means For You

These improvements mean fewer manual corrections after imports, more reliable automation of your cleaning schedules, and a smoother overall experience when managing properties across multiple booking platforms. Property managers working with Evolve and Escapia systems will particularly benefit from these enhancements.

As always, we value your feedback and continue to prioritize improvements that streamline your property management workflow. Thank you for choosing TIDY as your property management solution.

TIDY has made it easier than ever to get messages from all your pros into the TIDY app. And now, we have a new ability to get guest or tenant messaging into the app as well. This allows you to coordinate all your cleaning and maintenance-related communication in one spot.

Here's how it works:

You can generate a "smart number" for either your guests, your pros, or both. Creating a smart number is easy - just go to the "Messages" section of your app and click the "Smart Number" button. This number is unique to you and your set of properties.

When someone texts this number, the messages will come through into Tidy's "Messages" section. From there, you can take action - schedule maintenance, schedule cleaning, coordinate with your pros, etc.

This feature is particularly powerful for guest or tenant emergency maintenance handling. You can set up workflows where our concierge can handle these incoming texts from your guests or tenants and coordinate the cleaning and maintenance with your pros according to your custom rule set.

For pros who may be less inclined to use the software, the smart number allows them to communicate with you via their preferred channel - text messaging. As messages come in, you can set up workflows to have our concierge help manage them.

In the near future, we will have AI tools to help automatically suggest tasks based on these incoming messages. Our hope is that over time, you'll be able to train agents to communicate on your behalf, always following your rules and priorities.

TIDY's smart numbers now enable you to more effectively handle emergency maintenance situations with guests or tenants and communicate with pros who are less prone to using the software.

TIDY is the ultimate tool to help you coordinate your cleaning and maintenance with your entire team. Try TIDY today.

Tidy's new task management tools make it easier than ever to manage the cleaning and maintenance of your properties. Tasks have been upgraded in Tidy for a more visual interface. Now you can use this Kanban-style board to organize all of your tasks.

When a pro reports an issue or a guest reports an issue, these can be automatically and instantly loaded into the "Reported" section of your task tab. Then, as you approve them for a work order, you can move them to the "Approved" category.

Once a task has been approved, you can assign it to somebody on your team or assign it to our concierge to handle. When you assign it to the concierge, our team can see that task and work to get it done. There are plans to add more transparency and clarity about how this works in the near future.

You can see the status of all the tasks, as well as the statuses of all the jobs associated with the tasks and other relevant information.

The key difference between tasks and jobs is that tasks are things for the property management team themselves to do most of the time, while jobs are typically something you'd have a pro do, whether that be an employee or a vendor that's working on site.

The goal of the new tasks system is to make it very visually easy to see everything that's going on, whether the concierge is helping you out or you're doing it yourself, and to make it easier to handle more complex tasks. For example, you can have a turnover task that consists of an inspection, followed by handyman work depending on the results of the inspection, as well as cleaning before the guest or tenant is finally able to arrive.

All of these powerful solutions are available via the TIDY app.