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We're thrilled to announce the release of TIDY 5.4. This update brings significant improvements to our desktop UI, job request workflows, and overall system performance, reinforcing our commitment to innovation in property cleaning and maintenance management.

Highlights of TIDY 5.4

Revamped Desktop UI: Faster, Sleeker, and More Efficient

The cornerstone of this release is our completely redesigned desktop UI. We've focused on creating a more intuitive, responsive, and visually appealing interface that streamlines your property management tasks:

  • Speed Boost: Experience an average 17% improvement in page loading times across the application.
  • Universal Search and Navigation: Effortlessly find pages, help articles, pros, or properties without leaving your current view.
  • Seamless Context Switching: Accomplish more without the need to navigate away from your current page.

Note: An additional speed update is on the horizon, promising near-instantaneous page loads for many sections of the app!

Pro Settings and Performance Upgrades

  • Streamlined Pro Management: New filters and bulk settings options in the pro settings page for efficient management.
  • Faster CSV Exports: Bulk data exports are now 50% quicker.

Additional Improvements and Bug Fixes

  • Notable UI Changes:
    • Concierge section moved to the top bar for easier access
    • Help section reorganized at the top for better usability
    • Added "what's new" to make it easier to track updates.
    • "Job Request Workflows" (formerly "Pro Priorities") is now in the Automations section instead of the Pros section.
  • Bug Fixes:
    • Resolved issues with old invoices appearing in the pending section
    • Updated notification history for improved accuracy
    • Enhanced SMS error handling
    • Fixed duplicate entries from integration data
    • Various mobile design improvements

Looking Ahead

As we continue to evolve TIDY, we're excited about upcoming features, including customizable "No Earlier Than" settings in job request workflows, slated for release later this month.

TIDY 5.4 represents our ongoing commitment to automating all of your cleaning and maintenance needs. Whether you're handling turnovers, emergency maintenance, regular upkeep, or preventative care, TIDY is here to streamline your operations and boost your productivity.

We invite you to explore these new features and share your feedback. Your input is invaluable as we continue to refine and enhance TIDY to meet your evolving needs.

Thank you for your continued trust in TIDY. Here's to making property management smarter, faster, and more efficient than ever!

We're thrilled to announce the release of TIDY 5.3, packed with exciting new features and improvements designed to enhance your productivity and streamline your organizational workflow. Let's dive into what's new and improved in this latest version.

1. Monthly Calendar View: A Broader Perspective

Get ready to see the bigger picture with our new monthly calendar view. This feature offers a bird's-eye view of your schedule, allowing you to:

  • Plan and visualize tasks across a wider timeframe
  • Identify patterns and manage your time more effectively
  • Easily spot busy periods and quieter days

2. Bulk Export and Import: Manage Data with Ease

Working with large volumes of data has never been simpler. With our new bulk export and import feature, you can:

  • Export to-dos, inventory, and reservations in bulk
  • Import large datasets quickly and efficiently
  • Streamline data migration and backup processes

3. Audit Logs: Enhanced Debugging for Integrations

Troubleshooting just got easier with our new audit logs feature. Now you can:

  • Track sync events from integrations
  • Quickly identify and resolve issues
  • Ensure smooth operation of your connected systems

4. Improved To-Do Page: Tackle More Tasks Efficiently

We've revamped the to-do page to handle larger task lists with ease. Enjoy:

  • A cleaner, more intuitive interface
  • Improved navigation for multiple lists
  • Enhanced sorting and filtering options

5. Speed Improvements: A Smoother User Experience

TIDY 5.3 brings significant performance enhancements, including:

  • Faster page load times
  • Smoother transitions between sections
  • Improved overall responsiveness

6. Simplified Inventory Management

Adding and managing inventory items is now more straightforward than ever:

  • Streamlined item entry process
  • Improved categorization and tagging
  • Enhanced search and filter capabilities

Wrapping Up

TIDY 5.3 represents our commitment to continually improving our ability to help with larger number of properties and more complex workflows.

We're excited for you to explore these new features and improvements. As always, we welcome your feedback and suggestions as we continue to evolve TIDY to meet your needs.

At TIDY, we're constantly innovating to make property management more efficient and hassle-free. Our latest update brings a host of new features and improvements that will revolutionize how you manage your properties and work with your pros. This was a broad ranging release, focused on helping property managers based on their feedback. Please keep the feedback coming, and let's dive into the exciting new capabilities now available to you!

1. Supercharged To-Do Lists

We've completely overhauled our to-do list functionality, making it more powerful and user-friendly than ever before:

  • Enhanced Before and After Photos: Pros can now easily capture and upload before and after photos, providing you with visual proof of their work.
  • Customer Editing Capabilities: Property managers can now add or edit information uploaded by pros, allowing you to correct errors or add photos that may have been sent separately.
  • Multiple Photo Uploads: Custom fields now support multiple photo uploads, giving you more flexibility in documenting the work done.

2. Real-Time Syncing and Updates

Stay on top of your properties with our improved syncing process:

  • Instant Updates: Changes made by pros are now saved and available to property managers in real-time, ensuring you always have the most up-to-date information.

3. Flexible Pricing Management

We've made it easier for you to adjust your service pricing:

  • Simpler Price Changes: Property managers can now effortlessly update prices for their services, allowing you to stay competitive and responsive to market changes.

4. Enhanced Booking and Scheduling

Managing your property cleaning and maintenance schedule has never been easier:

  • Improved Calendar View: Our enhanced calendar now allows you to go backwards in time, making it simple to review past jobs and plan future ones.
  • Streamlined Booking Process: We've improved the booking flow for recurring plans and private pros, saving you time and reducing errors.

5. Advanced Task and Workflow Management

Take control of your property management workflows:

  • New Task Types: We've introduced new task types to cover all aspects of property management.
  • Workflow Triggers and Filters: Create custom workflows based on specific addresses or pros, automating your processes even further.

6. Improved Pro Management

Find and manage your pros more effectively:

  • Enhanced "Find New Pros" Feature: Discover and onboard new pros with our improved search and vetting process.
  • Simplified Delegation: Assigning and delegating tasks to pros is now more straightforward than ever.

7. Robust Communication Tools

Stay connected with your team and clients:

  • Chat Suggestions: Our new AI-powered chat feature suggests responses for common scenarios like rescheduling or cancellations.
  • Enhanced SMS Notifications: Keep everyone in the loop with our improved SMS notification system.

8. Streamlined Payments and Billing

Managing your finances just got easier:

  • Improved Invoice Handling: We've enhanced our invoicing system to reduce errors and streamline the payment process.
  • Better Dispute Resolution: Our updated dispute handling process helps you resolve issues quickly and fairly.

9. Powerful Integrations

TIDY now works seamlessly with more of your favorite tools:

  • Enhanced Third-Party Integrations: We've improved our integrations with Guesty, Lodgify, and Smoobu, making it easier to manage your properties across multiple platforms.
  • AI-Powered Concierge: Our new AI features help automate guest communications and property management tasks.

10. Improved Reporting and Analytics

Make data-driven decisions with our enhanced reporting capabilities:

  • Comprehensive PDF Reports: Generate detailed reports on your property performance and pro efficiency.
  • Enhanced Inventory Tracking: Keep track of your supplies and equipment more effectively with our improved inventory management system.

11. Speed

We continue to work to make the app faster and more responsive for customers. We made updates to over 10 pages which improved the speed by over 50%. We always have more work to do here, so let us know what feels sluggish to you and we will keep making improvements.

These exciting new features and improvements are designed to make your property management experience with TIDY more efficient, flexible, and powerful than ever before. We're committed to continually enhancing our platform to meet your evolving needs. Try out these new features today and take your property management to the next level with TIDY!

For our 5.1 release, we have focused relentlessly on making the Schedule section of the app faster to use. Property Managers have told us time and time again that speed matters to them. While or 5.0 release improved loading times by most pages up to 90%, we knew we had more work to do on the Schedule section. They want to be able to assign jobs with a tap, see what is going on across their properties, and take actions with fewer steps. This is always a challenge, because each property manager works with their pros in unique ways, meaning there is no 1 size fits all answer. TIDY is so powerful and helpful, that making it easier to use was a huge challenge, one that we are very proud of.

We are excited to announce the launch of TIDY 5.1, where we have reduced the number of clicks to take common actions by up to 80%.

TIDY 5.1 includes:

  • Most actions can be taken from the Schedule Page, without going to a new page.
  • The Schedule page is now more information dense, so you can see more of what is happening across all your properties. Job statuses are more detailed, and icons visually show the status.
  • Some job changes can be made with just a tap, without even opening the job.

Here is how this looks in practice:

Our upgraded card types show more information from job type, status, time, pro, and vidual icons.

Tapping now brings up a side view for more details, so you don't need to leave the page to make most changes. Assigning can be done with just 1 tap, using our "Smart Suggestions" powered by TIDY AI. We review your past decisions, and suggest what you may want to book. This makes it easier for you to make requests, but of course its all easily changed too.

Booking or requesting times is now easier, from the siderail. We show inline recent pros you have worked with, so you can more easily see their schedules to book them or request times from them.

For many jobs, you can now easily toggle information without having to even pop a side panel. Just tap the dropdown and pick a new pro.

We also fixed over 40 bugs in the scheduling process, and generally made sure things were smooth and fast. We are proud of this release, but we aren't done yet! Our 5.2 release has even more changes to the schedule page based on over 100 hours of user feedback. Not everything made the cut for this version, but there is more to come. If you have any suggestions at all, please let us know how we can improve the Schedule page, or any page.

Migrating from Breezeway to TIDY: Differences and New Features

For property managers considering a migration from Breezeway to TIDY, understanding the key differences and new features available in TIDY is crucial. This overview will help highlight what changes to expect, focusing on features, task management, communication, and automation to help ensure a smooth transition.

Similarities between Breezeway and TIDY

  • Property and Reservation Management: Both platforms use similar terminology for properties and manage guest reservations effectively, including support for long-term rentals.

Key Term Differences between Breezeway and TIDY

  • Tasks vs Jobs/Issues: Breezeway calls things Tasks, while TIDY calls them Jobs or Issues. With TIDY, a Job is a thing to be done by a pro. Issues are a way to track jobs, groups of jobs, damage reports, and other things internally. These are mostly language differences, but they are important to be aware of as you transition.
  • Templates vs To-Dos: Breezeway uses templates at the account level, requiring application across all properties. TIDY allows for more customization with property-specific lists and templates, facilitating tailored and reusable checklists.
  • Guest SMS Numbers: While TIDY does not offer guest messaging (we believe most people should use their PMS system for all guest-related communication and leave the cleaning and maintenance to us), TIDY does allow you to generate an SMS hotline for guests and tenants to use to report issues, such as emergency maintenance. When they message in, it creates a message you can see. Then, you can apply workflows automatically to it, including having it go through our human concierge.

New Features in TIDY

  • Assignment and Vendor Management: TIDY introduces flexibility in assigning work to outside vendors, unlike Breezeway's employee-centric model. With TIDY, property managers can send job requests and view vendor availability, supporting a more dynamic workflow.
  • Priority and Workflow Automation: TIDY enables property managers to set priority lists and automate workflows, offering a system for managing tasks and vendor assignments.
  • Integrated Messaging: Seamlessly communicate with all your pros and vendors, even if they don't use the app! TIDY offers messaging features in all plans, including the ability to message pros via SMS and collect their responses, trigger workflows, and more.
  • Inventory Tracking: Track inventory of items like soaps and toilet paper.
  • Maintenance Plans: Set up maintenance reminders and schedules in TIDY. This is suitable for preventative and recurring maintenance tasks. Generate issues from these as you see fit, or automate it. AI reminders and suggestions help keep you on track.
  • Billing and Time Tracking: TIDY provides billing and time tracking capabilities for jobs, aiding in payment processing and payroll management.
  • Virtual Inspections: An exclusive feature in TIDY, enabling virtual or remote inspections with before and after photos or videos.
  • Concierge Service: TIDY's concierge service acts as an extension of the property manager's operations team, offering support and customization to meet specific needs.
  • Human-In-The-Loop Workflows: TIDY's concierge will perform human tasks for you, such as reviewing jobs, compiling reports, and triaging issues.
  • Automations and Advanced Workflows: TIDY surpasses Breezeway with its ability to create automated triggers and actions for various operational tasks, including concierge tasks that involve human oversight for more complex decisions.

Migration Made Easy

TIDY aims to make migration easy. We can assist with converting templates to to-dos, updating your property information, and training your pros. TIDY will do as much as possible to assist you.

Conclusion

Migrating from Breezeway to TIDY presents property managers with advanced features and customizable options designed to streamline operations, enhance communication, and automate workflows. The shift towards TIDY is beneficial for those managing a mix of in-house staff and external vendors, offering flexibility, efficiency, and an integrated property management experience.

February 16, 2025

A standardized framework for evaluating and improving autonomous systems in property management

We are excited to announce the release of our Autonomous Cleaning and Maintenance Management Benchmark as an open source project. This benchmark provides a comprehensive checklist of key capabilities required for systems managing cleaning and maintenance operations autonomously.

The benchmark is now publicly available:

Why An AI Benchmark for Cleaning and Maintenance Management?

We at TIDY feel like we are close to fully automating cleaning and maintenance management, so no human is required. We expect to achieve roughly human level cleaning and maintenance management by the end of 2025, and superhuman by the end of 2026. Our approach of having humans in the loop allow us to serve customers as if AI is ready, and deeply understand the remaining issues. As we get close to and surpass human level, we expect to see more edge cases come up and we plan to add the missing pieces to this benchmark. We could be wrong on the dates, but after 10 years in the business we seem close.

We are throwing down a challenge to the industry. We are happy to compete and figure out how to create completely autonomous cleaning and maintenance operations.

What Is This AI Benchmark for Property Management?

The benchmark outlines the critical features that a fully autonomous cleaning and maintenance management system should have. While actual cleaning and maintenance tasks may still require human work, the focus here is on automating complex coordination—managing vendors, scheduling, quality control, compliance, and overall business operations.

To be effective, a system must handle both routine operations and unusual or emergency situations. The checklist details standard features and challenging edge cases, such as:

  • Basic scheduling and vendor coordination.
  • Handling emergency situations.
  • Managing multi-party disputes without human intervention.

Key Components of the Benchmark

The benchmark is divided into eight main categories:

  1. Property Understanding: Create a digital twin by mapping property data, assets, surfaces, and more.
  2. Task Requirements: Define and manage work needs based on property details and client preferences.
  3. Vendor Management: Coordinate service providers with cost and timing optimization.
  4. Schedule Management: Handle job scheduling and manage unexpected edge cases.
  5. Quality Control: Verify that work is completed to the required standards.
  6. Property Updates: Keep records updated with completed work, inventory changes, and property conditions.
  7. Financial Operations: Manage all aspects of payment processing.
  8. Third-Party Integrations: Seamlessly connect with external systems.

These categories help companies:

  • Assess their current level of management automation.
  • Identify gaps in their autonomous capabilities.
  • Plan development roadmaps to increase automation.
  • Benchmark against industry standards.
  • Validate systems against real-world edge cases.

Each category includes detailed criteria to ensure systems can handle tasks without human intervention. While it's a comprehensive list, the idea is to aim for most of these capabilities—similar to a typical human performance. Achieving all could mean the system outperforms most humans.

Current v1 Benchmark Results

Here's a snapshot of how vendors have scored so far, in the v1 of this benchmark:

Automation Scores for Cleaning & Maintenance Management Vendors

Note: More detailed results will be published as additional vendors participate in the benchmark.

How You Can Get Involved

  • Submit Your Vendor: If your system automates cleaning and maintenance management, please submit a PR. Your submission should include your system's name, a description, and a demo or another form of validation.
  • Improve the Checklist: We welcome improvements and suggestions. If you have ideas to make the checklist more specific or relevant, create a PR with your changes.

Final Thoughts

The Autonomous Cleaning and Maintenance Management Benchmark is designed to be a flexible and comprehensive tool for anyone looking to push the limits of automation in this industry. By open-sourcing this project, we hope to foster collaboration and accelerate innovation.

Join us in shaping the future of cleaning and maintenance management. Submit your vendor information, share your feedback, and help improve the benchmark.

Let's work together to drive the next generation of autonomous management systems.

Feel free to reach out with any questions or suggestions. We look forward to your contributions!

Resources and Documentation

Get Started with the Benchmark Today

Ready to improve your autonomous cleaning and maintenance systems? Learn how TIDY can help you implement and leverage this benchmark.

Changelog v5.8|

Product Update: Teams and Users

We've heard from many customers about the need for a better way to manage their teams and users on TIDY. Property managers want to be able to allocate specific team members to certain jobs, give others full access to their operation, and also communicate in one single place.

So now TIDY allows our clients to organize their property management by teams and users. There's flexibility and power in the different ways to do so, adding users to the account, or to a limited number of properties listed on TIDY, and sharing data to make your operations more efficient.

Basically, now you can:

  • Assign properties to each user to let them see their job history, maintenance records, and more.
  • Give people limited access to view or manage only a few addresses on your account.
  • Control access to certain properties or actions.
  • Control how jobs inside a team are billed. For example, you can specify that one group of properties uses 1 credit card, while another group of properties can use a different credit card. (still in Beta)
  • Generate reports by team.
  • Use teams to match accounting groups for exports.
  • Easily send messages to pros as a group, with anyone able to come in and out of the conversation.

How to Set Up Teams

We can create and add your teams for you: this is the easiest way to start and is free of charge. You can contact us through your dashboard and we'll get everything up and running. If you prefer to do it yourself, please follow the steps below:

  1. Access your TIDY Dashboard, go to More and then Teams.
  2. Select the option Add Team.
  3. Name your team, and you can add a Parent Team if this team sits underneath a parent team.
  4. Once your team is set up, you can add team members.
  5. Once your team is set up, you can add properties to the team. This enables team members to view those properties.

How to Add Users

The process is fairly similar to creating a team, and if you need help in any way, we're here. Please see the steps below:

  • On the dashboard, select More on the left menu
  • Select Users
  • Click Add User

Complete the fields and note that you are able to define a password, roles, and other details as the account admin. If you want to see a detailed view of this process, please see our help docs.

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