Explore our latest thoughts, ideas, and insights
We have made it easier to edit and remove credit cards on file.
We have made it easier to edit and remove credit cards on file. Go to the "More" section, then "Payment Methods" and tap on the card for more clear options now on how to edit or remove a card on file.
You can learn more about billing and payments for cleanings and home services in our documentation.
We have gotten lots of feedback from rental hosts and property managers than automating turnover cleanings for their rental properties is too hard. Our goal is of course to make it easy to automatically schedule turnover cleanings after Airbnb and other reservations.
For example, it has been too hard to know if you integrated an AirBnb account:
So our product team went back and re-worked some things with that feedback to make integrations and automatically booking events much more clear. Once you have synced data, you can view the upcoming scheduled appointments in your account in the "Schedule" section. You can tap on a reservation to view what is going on with it currently. When you tap a reservation to see more details, you can see:
You can view more information about how to automatically book turnover cleanings after Airbnb and other appointments in our documentation.
Get world-class support whenever you need it with a tap of your bottom navigation bar.
The Concierge team is now easily accessible from inside your TIDY app! It's one of the main buttons on the app; talk with us anytime with a tap of your bottom navigation bar. This change makes TIDY one of the most accessible companies.
Our goal is to provide easy-to-access, world-class support whenever you need it, at a low cost. It is a delicate balance and something we keep iterating on to get right. Many of our features are free to users, but we still want to help everyone use things effectively.
Helping people since 2013, we have learned a lot that forms the core of our philosophy:
The new Concierge system delivers on all these basics. We won't always get things perfectly right for you, but we have a system to improve every day, both our technology to provide support and our human ability to do so.
We're here to help you get the most out of the TIDY app.