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Changelog v5.1.5|

Direct Integration with Smoobu now live

Smoobu clients can now import their portfolio to TIDY and automatically book jobs for cleaning and maintenance.

Continuing our amazing quarter for partnerships, we're happy to announce that a direct integration with Smoobu is now live. That means Smoobu clients that use TIDY will be able to click a couple of buttons and have their whole portfolio imported to TIDY, which allows them to automatically book jobs and manage cleaning and maintenance.

Making Things Easier for Property Managers

Our goal here is to make things easier for property managers and owners to do their jobs and grow their businesses. Direct integrations are one of the ways we've found (listening to feedback from our customers) to do that.

The way the integration works is quite simple: by syncing both accounts, TIDY will pull the Smoobu listings into TIDY as "Addresses", and every time a new reservation comes through Smoobu, it'll also be reflected on TIDY.

With that, clients can then set parameters for each listing, such as to-do lists, priorities, and instructions. With Automatic Booking on, TIDY can even create a cleaning job as soon as a new guest reservation comes through, and it'll send it to Pros the client has previously set as favorites.

How to Integrate Smoobu and TIDY

  1. Log into both accounts, if you haven't already done so
  2. Copy your Smoobu API key from your account, under your settings
  3. On your TIDY home page, look for and click on "Integrations" in the left menu bar
  4. Click "Add Integration"
  5. A new screen will pop up, search for "Smoobu" in the search box
  6. Paste your information in the indicated fields
  7. Now TIDY will pull all of your Smoobu listings as addresses into your TIDY account.
  8. Under each address, select "Automatic Booking" and configure it according to your specific needs, such as check-in/check-out time and types of cleaning.

Need Help? We're Here!

And if you have any questions, we're here, always.

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Changelog v5.1.5|

Product Update: Better support for up to 10,000 properties

We're always working on improving our software to ensure our users have the best experience possible. Our newest update includes improved support for larger portfolios, meaning that if you are a property manager with up to 10,000 rentals, TIDY can better support you now.

For a while, we have had clients reaching out about certain needs they had that are not the same as our boutique property managers, professionals that have up to 50-100 properties to take care of. Now, in a series of updates, TIDY's performance is much better for larger clients, too.

Many of these are tech improvements, but users will notice:

  • Up to faster querying
  • Easier search interfaces throughout the site to find information about your properties
  • Simpler naming tools to give your properties recognizable names

Other updates are still to come, such as the possibility to tag and create custom fields, which will make this experience even better.

What does TIDY do?

TIDY takes care of turnovers between guests' check-in and check-out so you don't have to.

Our system allows you to add your listings, sync booking channels and property management systems, and select automatic booking for cleaning jobs, meaning the turnover will be done in time for the next check-in.

TIDY allows you to manage your existing cleaning professionals' schedules easily: you can select specific cleaners for each property, book, and even pay them through TIDY. All with a few clicks.

Plus, track issues and assets, get maintenance reminders and, if you're ever in a bind, we'll help you find a new cleaning Pro in your area. Basically, TIDY puts your property portfolio on autopilot.

Many Airbnb hosts and property managers are already using TIDY as part of their tech stack to book turnover cleanings. Whether you want to receive notifications on low stock levels, automate bookings, digitize to-do lists, or find the best available cleaners, TIDY can do it all.

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Changelog v5.1.5|

TIDY and Guesty Announce Direct Integration

Guesty's property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short-term rentals. TIDY empowers users to manage cleaning and maintenance automatically, using their own teams. With a direct integration now available, Guesty and TIDY offer an all-around solution for property management.

With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda, and TripAdvisor, plus utilize the company's guest-centric tools that include: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing, and more.

Those, combined with TIDY's manage, schedule and pay Pros, plus tracking issues, assets and properties are what any PM needs for a successful Airbnb management business. The direct integration allows for all of this to happen in under 10 minutes. See below:

To integrate TIDY with your Guesty account

  1. Log into both accounts, if you haven't already done so
  2. Copy your Guesty Private API key from your Guesty account, under your settings
  3. On your TIDY home page, look for and click on "Integrations" in the left menu bar
  4. Click "Add Integration"
  5. A new screen will pop up, search for "Guesty" in the search box
  6. Paste your information in the indicated fields
  7. Now TIDY will pull all of your listings as addresses into your TIDY account.
  8. Under each address, select "Automatic Booking" and configure it according to your specific needs, such as check-in/check-out time and types of cleaning.

How does the integration work?

  • After you integrate, TIDY will pull all your listings from Guesty to create them as properties in TIDY.
  • When a new guest reservation appears on your Guesty account, it is also automatically added to your "Reservations" tab within TIDY
  • Now TIDY knows the reservation details and when to automatically book a cleaning between guests' check-in and check-out
  • The turnover cleaning follows the instructions you set under "Automatic Booking"
  • The Pros you already have listed under the "My Pros" section in the app each will have the opportunity to accept the job in the order you previously determined
  • Once a Pro is assigned the job, they will receive your instructions, access the To-Do List (if you have one), and communicate with you through TIDY.
  • TIDY will push the cleanliness status to Guesty after each cleaning is done.

Done! Now your property is ready for the next guest, without you having to worry about a single thing.

If you need help, TIDY Concierge is here for you.

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Changelog v5.1.5|

Announcing Hostify Direct Integration

Streamline your property management with TIDY's direct integration with Hostify.

Hostify is a one-stop shop for property managers and owners who need a solution to manage their business. Now, with a direct integration with TIDY, its users will experience a jump in efficiency and productivity in their operations.

This integration allows users to sync all properties and cleaning and maintenance statuses in one place. No more phone tag with cleaners. No more searching for individual schedules and trying to make it all work. Two powerful platforms connected to offer you a seamless experience.

How to integrate with Hostify?

  1. Log into both accounts, if you haven't already done so
  2. Copy your API Key from your Hostify settings page
  3. On your TIDY home page, look for and click on "Integrations" in the left menu bar
  4. Click "Add Integration"
  5. Search for Hostify and select "Direct"
  6. Paste your API Key into the field
  7. The syncing will begin and take approximately 15 minutes to complete.

*You can select Automatic Booking for your properties, as well

Video Explanation

Conclusion

We're excited about the possibilities this new partnership brings to our customers and can't wait to welcome new Hostify users. If you ever need any help, TIDY Concierge is here for you.

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Changelog v5.1.5|

Product Update: Shared Inbox

We're excited to announce and launch our new feature: the shared inbox. One of the most requested features from customers in the past year, it's now available for all TIDY users so property managers can focus on what they do best and not worry about switching between apps to track communication history.

Communication Can Be Tricky

We have heard from many customers about the challenges of managing communication with cleaners and maintenance teams on their properties. The challenges mentioned include:

  • It is hard for multiple team members to view what is going on or communicate with the Pro as needed
  • It is tricky to identify exactly what conversations related to what jobs
  • Pros want to communicate mostly in one way: through SMS
  • Property managers want notifications in their existing tools (e.g. Slack, Teams, Email, and more)

Many customers have tried things like shared WhatsApp or Slack channels, but these are unwieldy and not exactly meant for this.

Shared Inbox Makes Communication Easier

TIDY's new Shared Inbox feature centralizes all communication in jobs into TIDY. So when you message a Pro or a Pro sends a message, it's all logged in TIDY by job, for your review.

  • The messages are all well organized and tagged on the job itself. So if you want to know what happened on a specific job, you can easily get a complete picture
  • Anyone on your team can now view and message Pros inside the app
  • Your Pros get notifications in their app and by SMS
  • You get notifications in your app and by SMS

To use this feature, just tap any job and you will see the option to message the Pro. Any user on your account who can see that job can view messages and send them. If you need further details, our Help Docs have a thorough explanation.

Notification Integrations Coming Soon

We know this doesn't take care of all communication needs, so we are happy to announce that we are launching Notification Integrations. We wanted to give you a preview now so you can know how this will work when it exits our beta program.

Your team can set up notification channels to get vendor communication wherever you like. Slack has been the most popular channel, but we are going to support Teams, Hubspot, Salesforce, Monday.com, Asana, Zapier, and more at launch. Our goal is to support all project management tools, all CRMs, and all communication channels that you might use.

The same will be available for Pros: even though they tend to prefer SMS, they'll be able to set up their notification settings however they like.

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Changelog v5.1.5|

TIDY and Hostaway announce direct integration and partnership

TIDY and Hostaway both offer services so that vacation rental professionals can have peace of mind and manage their business efficiently while growing revenue. Now, with the direct integration available, our clients can move up to the next level: do all that and never have to worry about a turnover between guests.

We're thrilled to bring this out to the world and make our clients' lives even easier. Our goal, as always, is to partner with companies that share our values and goals, and that can offer amazing products and services to our existing clients. Partnerships such as this one with Hostaway contribute to our ultimate goal: full cleaning automation.

Hostaway is a household name in the property management industry: their powerful software allows users to manage sales, marketing, communication with guests, accounting, and reporting in one place. They have achieved record-breaking growth over and over, and have a platform that empowers their clients to achieve their goals and grow their businesses.

Why does this matter?

With the direct API integration, Hostaway clients will be able to sync their properties' information with TIDY with a click of two buttons. Selecting "automatic booking" will allow TIDY to book cleaning jobs (according to settings previously selected by the user) whenever there is a check-out or a check-in at a property.

Users can upload to-do lists, prioritized according to their preferences, select preferred pros they'd like to hire, determine the length of a cleaning job and control all of it through the app. The different integrations we offer even enable the client to never have to set foot in the property between guests.

If you're a Hostaway client and have any questions, TIDY concierge is always here to help. If you're not and want to explore, please contact us. An expert is always available to chat.

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Changelog v5.1.5|

Easier to Manage Payment Methods

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Changelog v5.1.5|

Improved Integration Viewing: Better View Synced Airbnb Data

Improved Integration: Viewing Better Synced Airbnb Data

We have gotten lots of feedback from rental hosts and property managers than automating turnover cleanings for their rental properties is too hard. Our goal is of course to make it easy to automatically schedule turnover cleanings after Airbnb and other reservations.

For example, it has been too hard to know if you integrated an AirBnb account:

  • Where did the synced event in TIDY come from?
  • Is it actively searching for a pro right now?
  • If it is not actively searching for a pro right now, why?

So our product team went back and re-worked some things with that feedback to make integrations and automatically booking events much more clear. Once you have synced data, you can view the upcoming scheduled appointments in your account in the "Schedule" section. You can tap on a reservation to view what is going on with it currently. When you tap a reservation to see more details, you can see:

  • Check-in date
  • Check-out date
  • The address booked
  • The current automatic booking status. Whether it is off, on, successful, or why it hasn't started yet.

You can view more information about how to automatically book turnover cleanings after Airbnb and other appointments in our documentation.

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Changelog v5.1.5|

Concierge Now Available In-App

Get world-class support whenever you need it with a tap of your bottom navigation bar.

The Concierge team is now easily accessible from inside your TIDY app! It's one of the main buttons on the app; talk with us anytime with a tap of your bottom navigation bar. This change makes TIDY one of the most accessible companies.

Our goal is to provide easy-to-access, world-class support whenever you need it, at a low cost. It is a delicate balance and something we keep iterating on to get right. Many of our features are free to users, but we still want to help everyone use things effectively.

Our Core Philosophy

Helping people since 2013, we have learned a lot that forms the core of our philosophy:

  • Text-based communication is almost always more efficient, so we try to make that fantastic.
  • You should never wonder if we got your question or what the next steps are.
  • We should strive to give you fast answers whenever possible, and you should know roughly the timeline for responses.
  • You should never be stuck talking to a bot. If a bot can provide suggestions, that is ok. But ultimately, you should be able to speak with a knowledgeable human expert.

The New Concierge System

The new Concierge system delivers on all these basics. We won't always get things perfectly right for you, but we have a system to improve every day, both our technology to provide support and our human ability to do so.

Try out the new concierge section today!

We're here to help you get the most out of the TIDY app.

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