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Changelog v5.1.5|

Product Update: Shared Inbox

We're excited to announce and launch our new feature: the shared inbox. One of the most requested features from customers in the past year, it's now available for all TIDY users so property managers can focus on what they do best and not worry about switching between apps to track communication history.

Communication Can Be Tricky

We have heard from many customers about the challenges of managing communication with cleaners and maintenance teams on their properties. The challenges mentioned include:

  • It is hard for multiple team members to view what is going on or communicate with the Pro as needed
  • It is tricky to identify exactly what conversations related to what jobs
  • Pros want to communicate mostly in one way: through SMS
  • Property managers want notifications in their existing tools (e.g. Slack, Teams, Email, and more)

Many customers have tried things like shared WhatsApp or Slack channels, but these are unwieldy and not exactly meant for this.

Shared Inbox Makes Communication Easier

TIDY's new Shared Inbox feature centralizes all communication in jobs into TIDY. So when you message a Pro or a Pro sends a message, it's all logged in TIDY by job, for your review.

  • The messages are all well organized and tagged on the job itself. So if you want to know what happened on a specific job, you can easily get a complete picture
  • Anyone on your team can now view and message Pros inside the app
  • Your Pros get notifications in their app and by SMS
  • You get notifications in your app and by SMS

To use this feature, just tap any job and you will see the option to message the Pro. Any user on your account who can see that job can view messages and send them. If you need further details, our Help Docs have a thorough explanation.

Notification Integrations Coming Soon

We know this doesn't take care of all communication needs, so we are happy to announce that we are launching Notification Integrations. We wanted to give you a preview now so you can know how this will work when it exits our beta program.

Your team can set up notification channels to get vendor communication wherever you like. Slack has been the most popular channel, but we are going to support Teams, Hubspot, Salesforce, Monday.com, Asana, Zapier, and more at launch. Our goal is to support all project management tools, all CRMs, and all communication channels that you might use.

The same will be available for Pros: even though they tend to prefer SMS, they'll be able to set up their notification settings however they like.

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Changelog v5.1.5|

TIDY and Hostaway announce direct integration and partnership

TIDY and Hostaway both offer services so that vacation rental professionals can have peace of mind and manage their business efficiently while growing revenue. Now, with the direct integration available, our clients can move up to the next level: do all that and never have to worry about a turnover between guests.

We're thrilled to bring this out to the world and make our clients' lives even easier. Our goal, as always, is to partner with companies that share our values and goals, and that can offer amazing products and services to our existing clients. Partnerships such as this one with Hostaway contribute to our ultimate goal: full cleaning automation.

Hostaway is a household name in the property management industry: their powerful software allows users to manage sales, marketing, communication with guests, accounting, and reporting in one place. They have achieved record-breaking growth over and over, and have a platform that empowers their clients to achieve their goals and grow their businesses.

Why does this matter?

With the direct API integration, Hostaway clients will be able to sync their properties' information with TIDY with a click of two buttons. Selecting "automatic booking" will allow TIDY to book cleaning jobs (according to settings previously selected by the user) whenever there is a check-out or a check-in at a property.

Users can upload to-do lists, prioritized according to their preferences, select preferred pros they'd like to hire, determine the length of a cleaning job and control all of it through the app. The different integrations we offer even enable the client to never have to set foot in the property between guests.

If you're a Hostaway client and have any questions, TIDY concierge is always here to help. If you're not and want to explore, please contact us. An expert is always available to chat.

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Changelog v5.1.5|

Easier to Manage Payment Methods

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Changelog v5.1.5|

Improved Integration Viewing: Better View Synced Airbnb Data

Improved Integration: Viewing Better Synced Airbnb Data

We have gotten lots of feedback from rental hosts and property managers than automating turnover cleanings for their rental properties is too hard. Our goal is of course to make it easy to automatically schedule turnover cleanings after Airbnb and other reservations.

For example, it has been too hard to know if you integrated an AirBnb account:

  • Where did the synced event in TIDY come from?
  • Is it actively searching for a pro right now?
  • If it is not actively searching for a pro right now, why?

So our product team went back and re-worked some things with that feedback to make integrations and automatically booking events much more clear. Once you have synced data, you can view the upcoming scheduled appointments in your account in the "Schedule" section. You can tap on a reservation to view what is going on with it currently. When you tap a reservation to see more details, you can see:

  • Check-in date
  • Check-out date
  • The address booked
  • The current automatic booking status. Whether it is off, on, successful, or why it hasn't started yet.

You can view more information about how to automatically book turnover cleanings after Airbnb and other appointments in our documentation.

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Changelog v5.1.5|

Concierge Now Available In-App

Get world-class support whenever you need it with a tap of your bottom navigation bar.

The Concierge team is now easily accessible from inside your TIDY app! It's one of the main buttons on the app; talk with us anytime with a tap of your bottom navigation bar. This change makes TIDY one of the most accessible companies.

Our goal is to provide easy-to-access, world-class support whenever you need it, at a low cost. It is a delicate balance and something we keep iterating on to get right. Many of our features are free to users, but we still want to help everyone use things effectively.

Our Core Philosophy

Helping people since 2013, we have learned a lot that forms the core of our philosophy:

  • Text-based communication is almost always more efficient, so we try to make that fantastic.
  • You should never wonder if we got your question or what the next steps are.
  • We should strive to give you fast answers whenever possible, and you should know roughly the timeline for responses.
  • You should never be stuck talking to a bot. If a bot can provide suggestions, that is ok. But ultimately, you should be able to speak with a knowledgeable human expert.

The New Concierge System

The new Concierge system delivers on all these basics. We won't always get things perfectly right for you, but we have a system to improve every day, both our technology to provide support and our human ability to do so.

Try out the new concierge section today!

We're here to help you get the most out of the TIDY app.

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