Billing History

The Billing History page shows your complete financial history with TIDY, including all charges, credits, refunds, and pending transactions. To access your Billing History:

1. Go to the "More" section
2. Select "Billing History"

What You See

The Billing History page is organized into three sections:

• Credit Balance Summary — Shows your available balance at the top, with a breakdown by source (coupons, charges, employer credits).
• Pending Charges — Charges that are currently being processed. Each pending charge shows a status icon: a checkmark for succeeded, dots for processing, or a warning for failed.
• History — A chronological list of all charges, credits, and refunds (newest first). Each entry shows the amount, date, payment method (last 4 digits of the card or bank name), and refund status if applicable.

Filtering Your History

You can filter your billing history to find specific transactions:

• By Property — View charges for a specific property only
• By Pro — Switch to view billing history for a specific private pro, including their credit balance

Viewing Details

Each billing entry may have detail lines that link to specific jobs. Click any line item to see the associated job details.

Requesting a Refund

If a charge is eligible for a refund, you can request one directly from the Billing History page. Click "Request Refund" on the eligible charge and select a reason. Eligible charges are marked as refundable.

Getting Help with a Charge

If you have any questions about any charges, you can click on Get Help.

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