TIDY Concierge

Concierge

TIDY Concierge

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Waiving Cancellation Fees

When a cleaning is cancelled late, a cancellation fee may apply. If a charge was the result of an unusual situation, you can request to have it waived directly from your billing history.

Requesting a Fee Waiver

  1. Open your Billing History.
  2. Find the cancellation fee you want to waive and open its details.
  3. Choose Waive Fee and confirm your request.
Eligibility limits

You can waive up to 2 cancellation fees per 10 completed cleanings, within a 90-day window. These limits keep the waiver available for the occasional unexpected cancellation while keeping scheduling reliable for your pros.

How It Works

  • Eligibility is based on your recent activity—your completed cleanings over the last 90 days determine how many waivers you have available.
  • Once you reach the limit, the Waive Fee option won’t be available again until more completed cleanings free up another waiver within the window.
  • Waiving a fee applies to the cancellation charge itself; it does not change the underlying booking or schedule.