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TIDY 6.19 adds guest reservation management, Turno pro search integration, AI message feedback, and resolves a broad set of reliability and UX issues across the customer app, pro app, and SMS communications.

New Features & Improvements

• Guest Reservations: You can now create TIDY-native guest reservations directly in the app and link specific guests to them — useful for managing short-term rental guests without relying solely on a PMS import.
• Turno Pro Search Integration: When searching for pros, you can now include Turno marketplace reviews as part of the evaluation. Pros can also upload their Turno profile to support this.
• AI & Concierge Message Feedback: You can now send feedback on messages from AI agents and concierge staff directly from the expandable chat — helping improve the quality of AI responses over time.
• PriceLabs → VRBO & Booking.com Pricing Sync: Dynamic target prices from PriceLabs (set via Airbnb) now sync to your VRBO and Booking.com listings automatically, keeping your pricing consistent across channels.
• Account Manager Visibility: Your assigned TIDY account manager is now surfaced in the customer app, so you always know who your point of contact is.
• Identity Verification Improvements: Pros whose biometric check-in enters an "In Review" state are now auto-approved after a confidence threshold is met, preventing verified pros from being trapped on the identification screen indefinitely. Pros can also see their reference photo before completing biometric auth.
• Agentic Notifications: The platform now routes certain system notifications through an AI enrichment layer, adding relevant context (property, job, history) before delivery so alerts are more actionable.

Bug Fixes

• Fixed an issue where cancelled Airbnb reservations were staying active on TIDY instead of being deactivated when the PMS reported them as cancelled.
• Fixed a bug where adding a payment method via shared link always failed with a 500 error.
• Fixed an issue where deleting a payment method was blocked by an orphaned scheduled booking on a deactivated plan that was no longer visible to the customer.
• Fixed a bug where customer SMS messages from pros were silently dropped after the chat room membership was incorrectly removed — customers reported receiving no texts from pros.
• Fixed a separate issue where a new per-team proxy chat room was created with phone communication turned off, causing pro SMS messages to appear sent in-app but never delivered.
• Fixed the Pro "On My Way" / "I've Arrived" tap silently failing when device GPS encountered an error, which was causing pros to be auto-no-showed and fined for jobs they were physically present at.
• Fixed an issue where pros physically at a job were auto-no-showed because the Didit identity gate was blocking check-in confirmation.
• Fixed the pro app silently auto-closing an in-progress cleaning mid-job when the backend flipped the card state, with no warning or toast shown to the pro.
• Fixed the Notification Center feed freezing at a stale date for some customers, showing no new notifications.
• Fixed "Get Help" on a Billing History item doing nothing on desktop — the panel would close and drop the user back to the More page with nothing prefilled.
• Fixed the pay-invoice button being silently disabled when using ACH-debit credit to cover the full owed amount.
• Fixed the Download (CSV) button on the Maintenance tab doing nothing — no file downloaded and no error shown.
• Fixed the time picker dropdown opening scrolled to midnight instead of highlighting the currently selected time.
• Fixed the Chat showing a stale "Dispute" banner when no dispute was open, showing "No pending dispute found" on click.
• Fixed the Request Substitute confirmation screen showing only the first 3 backup times even when more were selected.
• Fixed Auto-Schedule settings displaying "1 integration added" when the property had multiple integrations connected.
• Fixed Direct Booking Sites becoming inaccessible after a navigation restructure — the Marketing tab was no longer listing the option.
• Fixed Default Backup Times, Account Type, and Account Notifications disappearing from the More menu for residential accounts.
• Fixed Pro Settings bulk-edit silently renaming all pro-services across every property when "Update Selected" was clicked with no rows selected.
• Fixed deleting a property silently removing its single-property to-do list from the customer app.
• Fixed the "Add Listing" button doing nothing for accounts with no existing properties.
• Fixed verified pros incorrectly showing as "requires_input" because a newer duplicate identity check was shadowing the approved verification.
• Fixed the Assign/Change Pro option missing from the job page when localStorage had a stale value for private pro status.
• Fixed customers being unable to schedule cleanings after a client cancellation job left the booking state in an unresolvable condition.
• Fixed the Pro Search Agent category dropdown resetting to "Regular Cleaning" every time a different property was selected.
• Fixed the "Quote Sent" banner on the pro app's Add Job screen showing another pro's quote.
• Fixed pro payouts getting stuck "In Transit" forever when all payout attempts failed and the payments service never marked the transfer as failed.
• Fixed the unmerge icon not being visible in dark mode on the Pro Search Initiated agent panel.
• Fixed draft workflows being impossible to delete because the "Account Manager" button overlay was covering the delete control.
• Fixed pros receiving a "the customer canceled their job" notification when the system (not the customer) was the one who unassigned them.
• Fixed the "Quote Sent" banner showing another pro's quote on the pro app Add Job screen.
• Fixed adding a pro to the Agents list requiring a full page refresh before the new pro appeared.

TIDY 6.18 is a major release covering smart lock automation, VRBO and Booking.com integration, new AI messaging agents, an expanded digital guidebook, vendor bill management, property P&L with projections, and a large batch of reliability and crash fixes across the web and mobile apps.

New Features & Improvements

• Smart Lock Automation (Seam): Seam smart lock integrations now automatically generate time-limited access codes — guests receive codes active for the duration of their stay, and pros get codes active 3 hours before and after their scheduled job. You can select which specific locks to associate with each property address, generate on-demand codes at any time from the Customer App, and all codes are surfaced directly in the digital guidebook and job detail pages.
• VRBO and Booking.com Integration: TIDY now syncs reservations and enables guest messaging for properties listed on VRBO and Booking.com, bringing those platforms into the same automated workflow as your Airbnb listings.
• PriceLabs Price Sync to VRBO and Booking.com: When you set or clear a custom nightly price in TIDY using PriceLabs (connected via your Airbnb listing), that price automatically syncs to your VRBO and Booking.com listings — keeping all your channels in sync without manual updates.
• Guest Message Agent and Pro Message Agent: Two new AI agents are now available from the Agents page. Toggle each on and provide custom instructions so the AI can automatically respond to guest and pro messages on your behalf. A direct link to agent settings also appears within concierge message threads. The Guest Message Agent will now respond even when a guest texts from a number not yet saved in your account.
• Guidebook v2: The digital guidebook has been significantly expanded with new sections covering access instructions, WiFi and connectivity details, stay information, emergency contacts, house rules, appliance guides (TV, thermostat, washer/dryer, BBQ, pool), and a guest checkout checklist.
• Guest Direct Booking Site: Property managers can now offer guests a branded direct booking page through TIDY, giving guests a simple way to book and manage their stays without going through a third-party platform.
• Bills for Non-Job Vendors: You can now manage bills from vendors not tied to a specific job — such as utility or water companies. Add vendor details, create invoices, and pay those invoices by physical check (flat $2 fee, no account credit required) with built-in signature capture. A new Vendors tab in Contacts keeps all service providers in one place.
• Property P&L and Financial Projections:Rental property managers now have access to a new P&L page and financial overview with projections. Categorize expenses, view profit and loss by property, edit monthly projection values, and track occupancy rate and average nightly rate — available on both desktop and mobile.
• AI-Personalized Notifications (Agentic Notifications): Notifications from TIDY are now personalized by AI, which considers your upcoming schedule, preferences, and recent communication history to craft more relevant and timely messages instead of generic templates.
• Create Guest Reservations Directly in TIDY: You can now create reservations and attach guest records entirely within TIDY — no external booking platform required. Associate guests with a stay at creation time or when updating an existing reservation.
• Turno Marketplace Profile for Pros: Cleaning professionals can now share their Turno Marketplace profile as part of their TIDY credentials, giving property managers an additional way to review a pro's background and ratings before adding them to their team.
• Auto-Approve In-Review Biometric at Check-In: Cleaning professionals whose biometric check-in is flagged for manual review are no longer blocked from starting work. They are automatically approved to check in while the review happens in the background, preventing job delays caused by slow verification decisions.
• Compliance Search Improvements: The compliance search tool now lets you filter results by Short-Term Rental (STR) or Long-Term Rental (LTR), with cleaner organized results and a clear eligibility verdict (allowed, prohibited, or conditional) shown prominently at the top.
• Airbnb Co-Host Link Generation: TIDY now automatically generates the correct Airbnb co-host invite link for your listing ID, making it faster to add co-hosts without navigating Airbnb's editor manually.
• Job Page and Pro Search Updates: The job detail page has been redesigned with quotes shown inline, Reschedule and Skip as separate buttons, and a cleaner Pro Search Agent card. The Find New Pro Settings page is now fully functional, letting you save credential requirements that pros must meet to claim your jobs.
• AI Concierge Message Feedback: You can now rate and provide feedback on individual messages from the AI and Concierge team in the expandable chat, helping improve response quality over time.
• Restocking Page Updates: The Restocking page now includes a property filter so you can view supplies for a specific address, and shows the automatic per-reservation quantity decrease configured for each item.
• Weekly Schedule Reservation Cards: Reservation cards on the weekly schedule view now display the guest's name and include a direct link to the digital guidebook, making it easier to see upcoming guest info at a glance.
• New Mobile Welcome Screen: The TIDY mobile app now has a clearer welcome screen that makes it easy to distinguish between signing in and creating a new account, reducing accidental account-type errors.

Bug Fixes

• SMS Forwarding Reliability: Fixed multiple root causes that were silently preventing customers from receiving text messages from their cleaning professionals. These included account changes (like adding a preferred pro) disabling SMS forwarding, per-team chat rooms being created with phone communication off, and customers being silently removed from their own chat room. Thousands of affected accounts have been repaired.
• Pro Check-In and Identity Verification: Resolved a series of critical issues with biometric identity verification at check-in — including pros being permanently stuck on a verification screen for days, stale session URLs causing daily re-verification prompts, and GPS errors silently dropping check-in attempts and triggering auto-no-shows. Pros who were physically present for jobs are no longer incorrectly marked as no-shows.
• Airbnb Reservation Sync: Fixed an issue where current and upcoming Airbnb reservations were not syncing into TIDY due to an incorrect sort order in the reservations poll. Cancelled Airbnb reservations also now correctly reflect their cancelled status instead of remaining active on customer schedules.
• All Pros Showing as Declined Immediately: Fixed a bug where all pros on a customer's priority list would incorrectly show as "declined" just minutes after a new job request was created, before the pros had even seen the request.
• Upsell Creation Unblocked: Fixed an issue that prevented customers from creating Early Check-in, Late Checkout, and Midstay Cleaning upsells in production. All three upsell types now work correctly.
• Restocking Item Names: Fixed a bug where restocking items displayed with a stray number prefix in their name (e.g., "372 Hand Soap" instead of "Hand Soap"), affecting 601 addresses.
• Pro "On My Way" Confirmation: Fixed a bug where a pro's "On My Way" tap was silently lost on network hiccups — since this action also auto-confirms the pro's day, the dropped request caused pros to be marked as no-shows for jobs they were actively traveling to.
• Payment Method Deletion: Fixed an issue where customers could not remove a payment method with a "cancel your bookings first" error even though no bookings appeared on their schedule, caused by a hidden orphaned booking on a previously deactivated plan.
• Pro Re-Invite Skipping Verification: Fixed a security issue where canceling and re-sending a team invitation to the same email address would automatically mark the invited pro as fully active, bypassing all required verification steps.
• Pro Settings Bulk-Edit: Fixed a critical bug where clicking "Update Selected" with no rows checked would silently overwrite all pro-service configurations across every property on the account. The action now behaves safely when no rows are selected.
• Pros Blocked from Working by Verified Pro Bug: Fixed an issue where pros who had already passed identity verification could appear as "not verified" due to a duplicate verification session being created, blocking them from accepting jobs.
• "Get Help" on Billing History (Desktop): Fixed an issue where clicking "Get Help" on a billing item on desktop would close the panel and return to the More page without opening any support conversation.
• Missing Backup Times and Settings in More Menu: Fixed the More → Account Settings menu for residential accounts — Default Backup Times, Account Type, and Account Notifications options are now visible and accessible again.
• Dispute Counter-Proposal: Fixed a bug where accepting or rejecting a dispute counter-proposal returned an error for any job that had been cancelled or reassigned after the dispute was opened, leaving disputes permanently unresolved.
• AI Agent Activity Log: Fixed a bug where bookings rescheduled by the AI Concierge left no activity log entry. You'll now see a proper record of these reschedules in your booking history.
• Incorrect Pro Cancellation Notifications: Fixed an issue where cleaning professionals received a notification blaming the customer for a cancellation that was actually triggered by the system or another team member.
• False Dispute Banner in Chat: Fixed a bug where the Chat screen incorrectly displayed a dispute warning banner whenever a support message contained the word "dispute," even when no actual dispute existed.
• Assign/Change Pro Option Missing: Fixed an issue where the "Change Pro" option was hidden on the job page for rental clients due to a stale cached value. The button now always appears correctly.
• Direct Booking Sites Access Restored: Restored access to the Direct Booking Sites feature for rental hosts that was accidentally removed during a navigation restructuring.
• Request Substitute Confirmation Screen: Fixed the confirmation screen to show all selected backup times instead of only the first three.
• Many App Crash Fixes: Resolved a large batch of crashes across the web and mobile apps, including the booking flow on slow connections, the Notification Center on Firefox, the Maintenance tab CSV export for large accounts, the Plans page on direct navigation, the time picker dropdown opening at midnight instead of the selected time, the Pro Search agent resetting the service category on property switch, and numerous other Sentry-tracked errors on iOS, desktop, and Android.

TIDY 6.17 improves the onboarding experience, extends workflow notifications to all account members, gives the AI support agent new capabilities, upgrades identity verification for pros, and fixes a range of booking, checklist, and mobile issues.

New Features & Improvements

• Onboarding polish:Completing onboarding steps now shows a confetti celebration. The add-property modal has a refreshed design with clearer guidance, and the connect-listing step now shows a “Start Here” indicator so new users know exactly where to begin.
• Workflow notifications for all account members: Workflow notifications can now be sent to customer members on an account, not just the primary account holder. You can choose to notify all members or target specific people.
• AI agent can swap a pro on a single booking:The TIDY support AI can now handle “I want a different pro for this one visit” requests directly, without needing to escalate to a human. Use the permanent block-pro option if you want to remove a pro from all future bookings.
• Upgraded identity verification with Didit: Pro identity verification now uses Didit instead of Stripe Identity. Didit supports US documents only (improving approval accuracy) and delivers a smoother check-in selfie experience.
• Better address deletion guidance for Airbnb, VRBO & Booking: When you try to delete an address connected to an Airbnb, VRBO, or Booking integration, you're now routed to concierge support instead of seeing a confusing error — since there's no separate PMS portal to manage those addresses.
• Light mode visibility improvements: Several colors in the app were adjusted to improve contrast and readability in light mode.
• AI agent better understands prepayments: The support AI can now distinguish a prepayment for an upcoming booking from a settlement of a completed one, reducing incorrect escalations when customers ask about charges.

Bug Fixes

• Fixed an issue where enabling or updating automatic booking settings caused new automatic bookings to silently fail. Affected bookings have been recovered.
• Fixed “Copy Checklist” failing with a rate limit error when a checklist had many items.
• Fixed the “Add Checklist” button doing nothing after toggling Remote Inspection on and then off.
• Fixed a crash on the message thread screen when pro profile data was missing.
• Fixed a crash in the notification center when the form group was not properly initialized.
• Fixed a crash on the task page caused by an uninitialized root reference.
• Fixed a crash when attempting to reschedule a booking whose most recent job was already completed or cancelled.
• Fixed the emergency cleaning date filter returning errors for homekeepers in European, African, and Asian timezones.
• Fixed a payment charge failure when a saved payment method had been detached from the account.

TIDY 6.17 brings Digital Guidebook improvements, PMS and guest data enhancements, AI support agent upgrades, and a substantial set of reliability and bug fixes across the web and mobile apps.

New Features & Improvements

• Digital Guidebook Improvements: The Digital Guidebook is now surfaced in the getting started flow and the dedicated guidebook section, making it easier for guests to access property-specific instructions. The frontend integrates directly with address-level guidebook data for a more tailored experience.
• Upgrades & 11-Star Quality Sections: Two new sections have been added to the property view — an Upgrades section and an 11-Star Quality section — so property managers can highlight premium offerings and document the special touches customers can expect.
• AI Support Agent Improvements: The AI support agent now routes service and maintenance questions correctly instead of redirecting off-topic. Ambiguous short messages trigger skill disambiguators before escalating to a human, and booking times now display in the user's local timezone for clearer communication.
• Guest Message Routing in Shared Inbox: Fixed guest message routing in the shared inbox so messages reach the right conversation thread. Also improved the bank transaction page with additional trust language and an option to skip for customers who want to set up payment details later.
• Airbnb/VRBO/Booking.com Deactivation Guard: Customers are now prevented from accidentally deactivating their Airbnb, VRBO, or Booking.com PMS integrations, protecting against unintentional sync interruptions.
• Guest Name Accuracy: Fixed two issues affecting how guest names appear in the shared inbox — Airbnb guests with a single-token name no longer have their first name duplicated in the last name field, and the platform now keeps the fuller reservation name over a shorter conversation-level first name for better guest identification.
• Address Listing Status Accuracy: Fixed an issue where a property's listing status was not being updated correctly during guest reservation source syncs.

Bug Fixes

• Video Uploads on Past Jobs: Fixed an issue preventing customers from uploading videos to past job records.
• Booking Links Routing Correctly: Fixed an issue where app.tidy.com booking links were redirecting to the marketing homepage instead of opening the booking flow. Public job URL links that were incorrectly redirecting to the sign-in page are also now resolved.
• Guest Messages Load on Messages Page: Fixed a crash on the messages page when viewing guest or guest_reservation chat rooms from the TIDY PMS integration. These conversations now display correctly alongside other message threads.
• SMS/Calls on Managed Workplace Jobs: Fixed an issue preventing SMS and calls from going through on managed workplace jobs.
• Pro SMS Routing Fix: Fixed a bug where cleaning professionals received a "You've reached a TIDY number" error when replying to concierge SMS messages, caused by a duplicate homekeeper account sharing the same phone number. 279 affected chat rooms have been repaired.
• VOR Quote Acceptance: Fixed an issue where accepting a VOR quote showed no confirmation screen after the Review Booking step.
• Send Job Request for Non-English Accounts: Fixed an issue where the Send Job Request submit button silently did nothing for users with non-English language settings.
• Pro Background Check Submission: Fixed a bug where background check submissions via TURN could fail with a callback URL error, blocking pros from completing their verification.
• Listing Optimization Connectivity: Fixed a "Lost connection" error that appeared when accessing Airbnb multicalendar and host-dashboard URLs from the Listing Optimization page.
• Pro App: Not Available for Repeat Clients: Fixed an issue where the "Not Available for Repeat Clients" setting was displayed incorrectly on pros' accounts.
• Limited Pro Dashboard on First Login: Fixed an issue where Limited Pro accounts would see all dashboard options on their very first login, before they should be visible.
• Pro Change Address: Fixed an issue where the "Confirm Change" button on the Pro Change Address page silently did nothing when the form had invalid data instead of showing a validation error.
• Pro App Login Redirect: Fixed an intermittent issue where the pro app login and signup pages would redirect to the homepage mid-typing, interrupting the sign-in flow.
• Pro Can't Open Today's Job Before 5 AM: Fixed a silent dead-click issue that prevented cleaning professionals from opening their current day's job from the app before 5 AM.
• Property Edit Icon in Light Mode: Fixed an issue where the property edit icon was not visible when the app was in light mode.
• Monthly Calendar Layout: Fixed an issue where monthly calendar data was being cut off on the sides of the screen.
• Checklist Section Names: Fixed a bug where checklist section names were missing when a section contained only notes or photos and no task items.
• Low Inventory Items Not Displaying: Fixed an issue where low inventory items were not appearing correctly from the Overview page.
• Concierge Ticket Attachments: Fixed a bug where concierge support tickets were dropped when an attachment filename contained a space.
• Feedback on Cancelled Jobs: Fixed a 500 error that occurred when a customer tried to post feedback on a cancelled job.
• Customer Account Without Address Listing All Pros: Fixed an issue where a customer account with no address attached would incorrectly list all pros instead of showing an empty state.
• Sign-In 502 Error: Fixed a 502 Bad Gateway error that some customers encountered when trying to sign in or reset their password.
• Onboarding Mock Data: Fixed an issue where mock data used during onboarding did not hide immediately after dismissing the onboarding prompts.
• App Stability: Resolved several crash fixes surfaced via Sentry across the past-job page and map dashboard on both web and mobile.

TIDY 6.16 expands what pros can see when reviewing job requests, surfaces pro performance history on quote cards, lets pros add profile documentation, and resolves a set of mobile performance and stability issues.

New Features & Improvements

• More property context on job requests: Pros can now see square footage, bedroom count, and bathroom count when reviewing incoming job requests — giving them the information they need to evaluate and quote accurately.
• Pro performance stats on quotes:When you receive a quote, you can now view the pro's performance history directly on the quote card — making it easier to compare and choose with confidence.
• Pros can add profile documentation: Pros can now attach links and supporting documents to their profile to share more context about their background and qualifications. Submissions are reviewed before going live.

Bug Fixes

• Job list loading performance: Fixed a critical performance issue where the job list was taking over 20 seconds to load or failing to load at all.
• Booking cancellation after pro replacement: Fixed an issue where customers were blocked from cancelling a job after a pro replacement left the job in a stale status.
• Mobile schedule scrolling:Fixed two separate scroll bugs — Android users couldn't scroll down through the Schedule page, and all mobile users couldn't swipe horizontally to view future days.
• Maintenance page missing on mobile: Fixed the Maintenance page not appearing in the footer or More menu on mobile and native apps; it now navigates correctly.
• Incorrect job type on Job Issue page: Fixed a display bug where the wrong service type label was shown on the Job Issue page.
• Duplicate Take Inventory actions:Fixed a bug where tapping the inline “+ Inventory” button on a checklist task created duplicate Take Inventory custom actions on every subsequent tap.
• Mobile app crash fixes: Resolved several crash bugs in the mobile app, including crashes on the payment form, the bills page, the Go to Pro screen, and when dismissing certain pages.

TIDY 6.15 makes signing up faster, polishes the onboarding flow, lets concierge messages include attachments, and resolves a long list of bugs across cancellations, checklists, payments, and mobile.

New Features & Improvements

• Faster Account Creation: Signing up and logging in is noticeably quicker — we removed an unnecessary wait during account creation so you get into the app sooner.
• Onboarding Polish: A round of onboarding improvements smooths out the first-run experience with cleaner flows and less friction getting set up.
• Concierge Attachments: Concierge email and SMS conversations now support attachments, so you can share photos, documents, and files directly in your concierge thread.

Bug Fixes

• Cancellation flows:Fixed an issue where the “Confirm Cancellation” button could fail with a 404, where some jobs couldn’t be cancelled at all, and where the Cancel Plan modal was missing its body text.
• Skip & Reschedule: Fixed an issue where the Skip Job and Reschedule Job buttons in the side panel could fail on the first click.
• Side-panel destructive actions: Restored the missing confirmation popups across more than a dozen flows so destructive actions no longer fire silently.
• Checklists: The Count Inventory field now correctly updates inventory when a Pro completes a job, and removing a custom field from an inline checklist edit now persists.
• Payments & Subscriptions:Fixed an issue where the Subscribe page card form inputs were invisible in iOS Safari, and where pre-populated email and password fields on shared payment links couldn’t be edited.
• Quotes:Vetted Outside Referral (VOR) quotes that did not have timeslots are now visible to customers, and a broken “blank page” link has been removed from VOR Job Quotes cards.
• Mobile: Fixed a missing back button on the Bulk Upload and Backup Times screens that could trap users, removed a black space below text in Android chat, and corrected a Pro app issue where Jobs list and Future Job detail showed different customer names for accounts with a company name.
• Search results positioning:“No results” messaging now appears at the top of the page where you’d expect it, instead of at the bottom.
• Documentation link: Updated an outdated documentation link to point to the current page.
• Concierge phone calls: Fixed phone call issues and an issue with looking up customer info at concierge that could block outgoing calls.

TIDY 6.16 ships fixes for several issues affecting how customers view dispute statuses, configure default checklists, and add payment methods via shared links.

Bug Fixes

• Dispute resolution status: Fixed an issue where the dispute resolution page showed the wrong status, the job page displayed a false counter-proposal, and a chat link was missing. These now reflect the correct state.
• Default checklists not saving: Fixed an issue where the Default Checklists modal only saved the originally configured duration — changing the duration would appear to save but revert on reload. All duration settings now persist correctly.
• Payment method shared link: Fixed a dead-end error for customers without a last name who clicked a shared link to add a payment method. The flow now completes without requiring a profile update first.