🤝 Enso Connect + TIDY: Guest Experience Meets Operations

Enso Connect is an AI-powered guest experience platform for short-term rentals, combining messaging, smart automation, guest apps, upsells, and access control into one unified system.

When you connect Enso Connect with TIDY, your guest communication and property operations work in sync — automating updates, powering upsells, and ensuring a seamless journey from booking to checkout.

✅ Why Integrate Enso Connect with TIDY?

Together, the two platforms create a powerful “communicate and act” loop:

• Unified Messaging Hub

Manage all guest communication (SMS, WhatsApp, email, Airbnb, and more) with TIDY’s live cleaning status feeding accurate, timely updates.

• AI-Powered Automation

Trigger messages or actions based on property readiness — like notifying guests when a home is clean or offering an extra night when turnover is finished early.

• Boarding Pass Guest App

Deliver a branded, app-less guest journey, complete with upsells, guides, and personalized recommendations powered by TIDY data.

• Smart Escalation

Routine conversations handled by AI, while complex guest issues are routed to the right team member.

• Real-Time Visibility

Keep staff, guests, and vendors aligned with instant updates on cleaning and turnover readiness.

🔗 How to Connect TIDY and Enso Connect

1. In your TIDY account, go to Integrations > Add Integration.
2. Select Enso Connect from the list.
3. Enter your Enso Connect account details.
4. Click Add Integration.
5. TIDY will begin syncing property and cleaning updates into Enso Connect.
6. Use Enso workflows to trigger guest messages, upsells, or access instructions tied to those updates.
7. Our team will support setup and monitoring to ensure everything runs smoothly.

⚙️ How the Integration Works

Once live, your operations and guest journey stay perfectly connected:

• Job Sync

When a TIDY cleaning is scheduled or completed, that status is instantly available in Enso Connect.

• Automated Guest Messaging

Guests receive real-time, personalized updates such as “Your property is now ready” or “Early check-in available today.”

• Upsell Logic

AI detects revenue opportunities and offers extras like late check-outs, mid-stay services, or activities automatically.

• Smart Escalation

If a guest request needs human attention, Enso routes it to your team while TIDY provides tools to help you handle the operational side.

• Full-Cycle Tracking

From cleaning completion to upsell acceptance, you have complete visibility in one connected system.

🛎️ Upsells: Unlock New Revenue Opportunities

Why Use Upsell Requests vs Cleanliness Updates

Relying only on cleanliness status updates limits how your upsells work. By integrating with upsell requests, TIDY helps with enhanced early check-ins, late check-outs, and mid-stay cleaning upsells.

The Problem with Cleanliness Status Alone

• Typically need a TIDY integration anyway.
• Only tells you when a job is finished.
• For example, if check-in is at 4 PM and a guest requests 1 PM early check-in, you can’t confirm until after cleaning is complete — often too late to upsell.

Enhanced Early Check-Ins

• Cleanings can be re-ordered or reassigned to accommodate paying guests.
• You can offer expected early check-in times in advance, boosting conversion rates.

Late Check-Outs

• Not possible with cleanliness updates alone.
• Requires dynamically moving jobs to account for late departures and upcoming turnovers.
• TIDY makes this seamless.

Mid-Stay Cleanings

• Also not possible with cleanliness updates alone.
• With TIDY, you can:
• Collect guest-preferred times.
• Send job requests to approved pros.
• Ensure service happens during the guest’s stay without manual coordination.

The Bottom Line

Cleanliness updates have limited upsell opportunities and typically require a TIDY integration.

For no extra cost or integration work, you can take advantage of enhanced revenue-driving upsells — like early check-ins, late check-outs, and mid-stay cleanings — while giving guests a smoother, more flexible experience.

🚀 The Result

With Enso Connect + TIDY, guest communication becomes smarter, faster, and revenue-driven.

Cleanings power communication. Communication drives upsells. Guests stay informed, delighted, and eager to book again.

💡 This integration bridges guest experience and property care, ensuring every stay runs smoothly while unlocking new profit opportunities.