🤝 HostBuddy AI + TIDY: Messaging Meets Operations

HostBuddy AI is a smart, AI-powered guest messaging platform built for short-term rental operators who want faster responses, happier guests, and more upsell opportunities.

When you connect HostBuddy with TIDY, you bring your cleaning data and guest communication into perfect sync — automating updates, boosting upsells, and giving guests a smoother experience from booking to check-out.

✅ Why Integrate HostBuddy with TIDY?

Connecting the two platforms creates a powerful “talk and act” loop:

• AI-Powered Messaging

Automatically handle check-in instructions, FAQs, and issue resolution in natural, branded language.

• Event-Based Guest Updates

Use live cleaning status from TIDY to trigger timely messages — like “Your property is ready early!”

• Automated Upsells

Offer early check-ins, late check-outs, or gap-night bookings the moment your property is clean.

• Smart Escalation

Let AI manage routine conversations while routing complex issues to the right team member.

• Real-Time Visibility

Keep both your team and guests informed about cleaning progress and turnover readiness.

🔗 How to Connect TIDY and HostBuddy AI

1. In your TIDY account, go to Integrations > Add Integration
2. Select HostBuddy AI from the list
3. Enter your HostBuddy username and password
4. Click Add Integration
5. We’ll activate the workflow that syncs cleaning updates from TIDY to HostBuddy for messaging and upsells
6. Our team will coordinate with HostBuddy to finalize the connection (up to 3 business days)
7. We’ll monitor the sync to ensure everything runs smoothly

⚙️ How the Integration Works

Once live, your messaging becomes cleaning-aware:

• Job Sync

When a TIDY cleaning is marked complete, that status is instantly sent to HostBuddy.

• Automated Guest Messaging

HostBuddy uses this update to send personalized, real-time messages such as “Your property is now ready” or “We can offer early check-in today.”

• Upsell Logic

AI detects opportunities for paid extras — from late check-outs to additional nights — and offers them automatically.

• Smart Escalation

If a guest message needs a human touch, HostBuddy routes it directly to your team.

• Full-Cycle Tracking

From cleaning completion to guest satisfaction, you have real-time visibility in one connected system.

🧼 Pro Tip: Activate the Ready-to-Go Upsell Workflow

Want to maximize revenue from your clean-ready properties? Use our pre-built automation:

1. In your TIDY account, go to Automations
2. Click View Workflows
3. Find “Upsells – Update HostBuddy with Cleanliness Status”
4. Enable it to automatically notify HostBuddy when a property is clean — powering instant upsell offers to guests

🛎️ Upsells: Go Beyond Cleanliness Status

Why Use Upsell Requests vs. Cleanliness UpdatesRelying only on cleanliness status updates limits how upsells work. By integrating upsell requests, TIDY powers enhanced early check-ins, late check-outs, and mid-stay cleanings — unlocking more revenue opportunities.The Problem with Cleanliness Status Alone

• Still requires a TIDY integration.
• Only tells you when a job is finished.
• Example: if check-in is at 4 PM and a guest requests 1 PM check-in, you can’t confirm until cleaning is complete — often too late to upsell.

Enhanced Early Check-Ins

• Re-order or reassign cleanings to accommodate paying guests.
• Offer expected early check-in times in advance, boosting conversion rates.

Late Check-Outs

• Not possible with cleanliness updates alone.
• Requires dynamically moving jobs to account for late departures and upcoming turnovers.
• TIDY makes this seamless.

Mid-Stay Cleanings

• Not possible with cleanliness updates alone.
• With TIDY you can:
• Collect guest-preferred times.
• Send job requests to approved pros.
• Ensure service happens during the guest’s stay without manual coordination.

The Bottom LineCleanliness updates alone offer limited upsell opportunities — and require a TIDY integration anyway. With no extra cost or effort, you can unlock enhanced upsells (early check-in, late check-out, mid-stay cleanings) and deliver a better guest experience.

🚀 The Result

With HostBuddy + TIDY, you’re not just answering guests faster — you’re acting on their needs instantly.

Cleanings trigger communication. Communication drives revenue. Guests stay informed, impressed, and ready to book again.

💡 This workflow helps trigger upsell opportunities and proactive guest communication.