AI Property Manager · Capabilities
Guest & Tenant Experience
TIDY is an AI Property Manager that automates guest and tenant touchpoints for short-term, mid-term, and long-term rentals: 24/7 AI + human messaging that follows your tone and your rules, automated check-in and check-out instructions, smart-lock access codes, review follow-up, and a tenant portal for rent, leases, and maintenance requests.
Included in TIDY at 3.9% of gross bookings (or rent), with a $19 per-unit monthly minimum — versus the 20–35% a traditional property manager charges. There is no separate charge for guest messaging.
What TIDY automates for guests and tenants
Five guest-side capabilities and one tenant-side stack. All of it is automation you configure and control — TIDY is software, not a staffing company, and it does not perform services at your property.
11-star quality framework, inspired by Airbnb
The 11-star framework is a design exercise borrowed from Airbnb: instead of asking what a 5-star stay looks like, you ask what a 6-, 7-, or 11-star stay would look like, then pull the realistic ideas back down to earth. TIDY applies that thinking to the touchpoints you can actually automate — the message that arrives before the guest thinks to ask, the guidebook that answers the Wi-Fi question at 11pm, the late checkout offered to smooth over a problem.
In practice this shows up as recommendations: TIDY surfaces a specific action for a specific stay, and you decide whether to run it. It is a framework for prioritizing touchpoints, not a promise about ratings.
Learn more: Guidebook
AI + human guest and tenant messaging, 24/7
Every guest, tenant, pro, and vendor conversation lands in one shared inbox, across the channels you connect and through TIDY Smart Numbers when someone texts. The AI answers routine questions around the clock using your property data and your rules — Wi-Fi, parking, appliance quirks, check-in timing, quiet hours, rent due dates.
The escalation model is the important part. The AI follows your tone and your rules and stays inside them. When a message falls outside those rules — a refund, a damage claim, an emergency, a legal question, or anything the AI has no grounded answer for — it stops and escalates to the dedicated human account manager on your account rather than improvising. You can also take any thread over yourself at any time. Every AI reply, escalation, and resolution is logged in the thread, so the audit trail is complete.
TIDY people act as account managers helping you run your properties. They are not staff at your property and TIDY does not perform services at your property.
Learn more: Messages · Automated Messaging
Automated check-in and check-out instructions
Check-in and check-out instructions send on a schedule tied to the reservation, so nobody has to remember to send them. Each property also has its own digital guidebook — the welcome book guests pull up on their phone, with Wi-Fi details, entry steps, house rules, appliance how-tos, and local recommendations. It answers the questions that would otherwise become messages, and it can collect guest contact details and present upsells you have enabled.
Access details for the people doing the work are handled the same way: parking and entry instructions live on the property record and are shared with your pros on the jobs that need them.
Learn more: Access Instructions · Guidebook
Smart lock and access management
Smart locks let you grant access per stay and per job instead of handing out a permanent code. TIDY integrates with smart-lock providers two ways: through a connected provider account (RemoteLock is supported today), where codes are generated automatically for guests and for the pros assigned to a job, and through direct smart-lock integrations currently in beta for owners running multiple properties on the same lock type.
You choose the entry method, how long a code stays valid, and who receives it. TIDY generates and delivers the code on your instructions.
Learn more: Access Control & Smart Locks
Review management and follow-up
TIDY handles both directions of reviews under a policy you set. When your cleaner confirms a property was left in good shape, TIDY can leave that guest a review right away with a warm message and send a review reminder — the nudge goes to guests who had a good stay, not to guests whose stay had problems. If a stay went badly, TIDY holds the review until the end of the review window and then leaves a factual account of what happened, which keeps the record accurate and avoids a retaliatory back-and-forth.
Incoming reviews from every channel land in one view with the property, guest, channel, rating, stay dates, and a response status. TIDY typically drafts and posts responses on your behalf so nothing sits unanswered, and you can edit or cancel anything before it posts. TIDY does not guarantee ratings, review volume, or any specific outcome.
Learn more: Reviews
Tenant portal, rent collection, and maintenance requests (long-term rentals)
Long-term tenancy is first-class in TIDY, not an afterthought. Every tenant gets a tenant portal reached through a stable, secure tokenized link — no personal data in the URL, so it can be shared safely and bookmarked. In the portal a tenant can pay rent, submit a maintenance request, and view their lease.
Rent collection is built in as a feature: recurring rent charges, pay pages, automatic reminders, and receipts, with every payment posting to that lease ledger so the running balance stays current. The Leases view is your rent roll — each lease with its tenant, property, term, rent, balance, and status, including alerts when a lease is ending soon.
Maintenance requests submitted from the portal come straight into your operations queue to triage, approve, and schedule with your pros, under the approval limits you set.
Learn more: Tenant Portal · Leases & Ledgers · Rent Collection
The guest and tenant journey, stage by stage
Short-term and mid-term guests move through six stages; long-term tenants move through five. Here is what TIDY automates at each one, and what stays a decision you make.
| Stage | What TIDY automates | What stays under your control |
|---|---|---|
| BookingGuest · STR/MTR | Booking confirmation, guidebook link, pre-arrival questions answered from your property data | Booking settings, minimum stays, screening rules, what the AI may confirm |
| Pre-stayGuest · STR/MTR | Scheduled reminders, arrival-window confirmation, upsell offers you have enabled | Which messages send, when they send, and the tone they use |
| Check-inGuest · STR/MTR | Access instructions sent on time; smart-lock code issued for the stay | Entry method, code duration, who else gets access |
| Mid-stayGuest · STR/MTR | Routine questions answered 24/7; issues triaged and routed to your pros; exceptions escalated to your account manager | Escalation thresholds, spend limits, which pros get dispatched |
| CheckoutGuest · STR/MTR | Checkout steps sent, turnover scheduled, condition confirmed by your cleaner | Checkout requirements, late-checkout policy, turnover checklist |
| ReviewGuest · STR/MTR | Review left under your policy, review reminder to guests who had a good stay, responses drafted across channels | The review policy itself; you can edit or cancel any review before it posts |
| ApplicationTenant · LTR | Application intake, FCRA-compliant screening, applicant questions answered from your criteria | Your written screening criteria and the approve/decline decision |
| LeaseTenant · LTR | Lease sent for e-signature, terms and rent schedule loaded into the lease ledger | Lease terms, rent amount, deposits, addenda |
| Move-inTenant · LTR | Tenant portal link issued, access instructions delivered, move-in condition logged | Move-in checklist, keys and codes, condition standards |
| TenancyTenant · LTR | Rent reminders and receipts, ledger updates, maintenance requests triaged and scheduled with your pros | Late-fee policy, maintenance approval limits, which pros are used |
| RenewalTenant · LTR | Lease-ending alerts, renewal outreach, renewal or turnover paperwork prepared for signature | Whether to renew, the renewal rent, and any change in terms |
Pros who do the on-site work are your own pros or independent businesses. TIDY schedules and messages them for you; it does not employ them and does not guarantee their performance.
What a guest question looks like end-to-end
The same five steps run for a tenant question. The difference is only which channel it arrives on.
- 1
A guest or tenant sends a message
It arrives on any channel you have connected — the booking platform inbox, SMS to a TIDY Smart Number, email, or the tenant portal. Everything lands in one shared thread for that person and that property.
- 2
The AI answers in your tone, inside your rules
TIDY drafts and sends a reply grounded in your property data and guidebook — the Wi-Fi password, the parking spot, the quiet hours, the rent due date — using the tone and the message templates you configured. Routine questions are resolved in minutes, at any hour.
- 3
Anything outside the rules escalates to a human
A refund request, a damage report, an emergency, a legal or compliance question, or anything the AI cannot answer from your data is not guessed at. It is handed to the dedicated human account manager on your account, who works it with you. You can also grab any thread yourself at any point.
- 4
The work gets dispatched if it needs a pro
If the answer requires someone on site — a broken AC, a missed turnover, a lockout — TIDY schedules and messages your existing pros within the approval limits you set. The pros are your pros or independent businesses; TIDY coordinates them for you.
- 5
The resolution is logged
The reply, the escalation, the dispatch, and the outcome are all recorded on the thread and on the property record. You get the audit trail without having read every message.
First-party data · as of August 21, 2026
13+
years TIDY has been running cleaning and maintenance operations for rental owners
100,000+
homeowners and property managers who have trusted TIDY
4.5+
Google rating across TIDY reviews
Guest & tenant experience FAQ
Does TIDY message my guests automatically?
Yes. TIDY answers guest and tenant messages automatically, 24/7, in one shared inbox that covers every channel you connect. You define the tone, the house rules, and the topics the AI is allowed to handle, and TIDY answers within those rules. You can watch every thread, jump in at any point, and switch any message type back to manual. TIDY is software you control, not a service that takes over your account.
Will guests know they're talking to AI?
That is your call. Messages go out under your property or business name in the tone you set, and you decide whether to disclose that answers are AI-assisted. TIDY gives you the disclosure setting and the message templates; you choose what they say. Some jurisdictions and platforms have their own disclosure rules, and you remain responsible for following the ones that apply to you.
What happens when a guest asks something the AI can't answer?
It escalates. Anything outside your rules — a refund request, a damage report, an emergency, or a question with no answer in your property data — is handed to a human instead of guessed at. Every TIDY account includes a dedicated human account manager who picks up those exceptions and works them with you. The escalation, the resolution, and who did what are all logged on the thread.
Can TIDY handle check-in instructions and smart locks?
Yes. TIDY sends check-in and check-out instructions on a schedule tied to the reservation, and each property has a digital guidebook with Wi-Fi, entry steps, house rules, appliance how-tos, and local recommendations. For access, TIDY connects to smart-lock providers (RemoteLock is supported today, with direct smart-lock integrations in beta) so codes can be generated per stay and per job rather than shared by hand.
Does TIDY work for long-term tenants too?
Yes. TIDY fully supports short-term, mid-term, and long-term rentals at the same 3.9%. Long-term tenants get a tenant portal where they pay rent, submit maintenance requests, and view their lease through a secure tokenized link. Rent posts to the lease ledger automatically, and maintenance requests flow straight into your operations queue to triage and schedule.
Does TIDY ask guests for reviews?
Yes, following a policy you set. When a turnover confirms the property was left in good shape, TIDY can leave the guest a review and send a review reminder. Guests whose stay had problems are left alone rather than nudged. TIDY also tracks every review across your channels in one place and can draft or post responses on your behalf. TIDY does not guarantee any rating or review outcome.
The rest of what TIDY automates
- Increase Revenue — strategy across STR, MTR, and LTR, listing distribution, dynamic pricing, and upsells.
- Automate Operations — turnover scheduling, pro communication, quality control, and maintenance dispatch.
- Reduce Risk — insurance tracking, compliance filings, screening, and monitoring.
- Finance & Taxes — bookkeeping, monthly P&L, payments, 1099s, and tax-ready reports.
- TIDY for rentals — the full AI Property Manager at 3.9%.
Let the messages answer themselves
Guest and tenant messaging, check-in, access, reviews, and the tenant portal are all included in TIDY at 3.9% of gross bookings or rent — up to 85% less than a traditional property manager. Keep your listings, your bank account, and your pros.
Last updated: August 21, 2026